On Friday evening 30 August while driving at highway speed on I-66 in northern va the hood inexplicably opened up on our 2011 Kia Sorento. The secondary hood latch had apparently failed and the hood violently smashed against the windshield and roof. By some miracle, the windshield did not shatter and I was able to get the vehicle to the shoulder on a notoriously congested and accident-prone highway without causing an accident, thus preventing injury or death to myself and others. When Kia consumer assistance (ca) opened on 3 September (after labor day) I filed a case (#13336462). I had confirmed online that there were no open recalls on our Sorento but noted there was a recall (SC134) on the 2006-2014 Kia sedona hood latch because of the danger of the hood opening while driving that could result in a crash. I drove the Sorento to ourisman Kia in chantilly, va where the service department confirmed the hood latch had failed and reported this to Kia ca. Despite owning 3 Kia vehicles and calling to speak with 3 different individuals at Kia ca (lisa, annette, jeremy) as nobody would return our calls to provide updates over 3 days, none of these facts about the potential lethal vulnerability mattered to Kia who refused to cover the cost of repairs because our 2011 Sorento is outside of the 100,000 mile warranty by 18,000 miles. Kia ca did not care that the same faulty part was already recalled on a different Kia vehicle. Kia ca appeared unconcerned with the very real possibility that their faulty product can cause serious injury and even death. Thank god my wife or children were not driving the Sorento at the time of the hood latch failure. I implore the NHTSA work to hold Kia accountable to rectify this very dangerous situation and extend the hood latch recall to the 2011 Kia Sorento before there are innocent victims. Please don't let Kia mean 'killed in accident.'

- Clifton, VA, USA

Driving down the highway and my hood flew up causing heavy hood damage and the top of the SUV

- New Philadelphia, OH, USA