CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
86,933 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Kia Sorento. The contact stated that the rear driver's side door failed to open or operate as needed, without warning. The contact called spradley Kia (2145 hwy 50 West, pueblo, co 81008, (719) 543-6710) where an appointment was scheduled to have the vehicle diagnosed. The vehicle was not yet diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2011 Kia Sorento. The contact stated that keyfob failed to unlock any of the doors on the vehicle. Due to the failure, the contact had the vehicle towed to napleton river oaks Kia (1951 river oaks dr, calumet city, il 60409) where a diagnostic test was still pending. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000. The VIN was not available.
The contact owns a 2011 Kia Sorento. The contact stated that the rear passenger's side door failed to open from the outside however, opened from inside the vehicle. The contact had to climb over the driver's seat to open the door. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.
The contact owns a 2011 Kia Sorento. The contact stated that the latches on both rear doors did not lock. The vehicle was not taken to the dealer. The manufacturer was called, but did not return the contact's call. The failure was not repaired. The failure mileage was approximately 100,000.
- Compton, CA, USA
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The contact owns a 2011 Kia Sorento. Without warning, the plastic door latch piece prematurely fractured on the front driver and passenger side doors. The contact was unable to open the doors from the outside. The contact was locked out of the vehicle and had to make the necessary adjustments with a locksmith to unlock the doors due to the failure. The VIN was included in NHTSA campaign number: 15V626000 (power train). The manufacturer was not notified. The approximate failure mileage was 70,000.
The contact owns a 2011 Kia Sorento. While attempting to enter the vehicle, the front driver and passenger doors and the rear passenger door failed to open from outside the vehicle. The vehicle was taken to a dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 104,000.
The contact owns a 2011 Kia Sorento. The contact stated that the front driver side door failed to open from outside the vehicle. The contact had to enter the vehicle from the front passenger side door. The failure recurred continuously. The vehicle was taken to an independent mechanic where it was diagnosed that the door actuator and latch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. The VIN was unavailable.
The contact owns a 2011 Kia Sorento. The contact stated that the driver side door failed to open. The vehicle was taken to a dealer where it was diagnosed that the door latch was defective and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 60,000.
The contact owns a 2011 Kia Sorento. The contact stated that the front passenger and driver side doors failed to open from outside the vehicle. The contact mentioned that the failure occurred on two separate occasions. The vehicle was taken to the dealer where it was diagnosed that the latches for both doors needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failures. The failure mileage was 95,566.....updated 07/05/16 the consumer stated the passenger and driver side doors would not open from the outside. Updated 07/20/16.
The contact owns a 2011 Kia Sorento. The contact stated that the rear driver side door would not open from outside of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed a new door latch assembly. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,461.
The contact owns a 2011 Kia Sorento. The rear driver side door failed to open from inside or outside the vehicle. The contact took the vehicle to the dealer to be diagnosed and the mechanic stated that the door latch had to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 79,000.
The contact owns a 2011 Kia Sorento. The contact stated that the chrome on the door handle was peeling and caused a passenger to sustain cuts to the hand when attempting to open the door. It was unknown which door handle experienced the failure. The vehicle was not diagnosed or repaired. The failure mileage was 88,200. The consumer stated the defective door handle, was on the driver's side rear passenger door. Updated 11/05/15.
The contact owns a 2011 Kia Sorento. The contact stated that all the exterior door handles failed to open the vehicle from the outside. Vehicle was not taken to the dealer for diagnostic testing and stated that there were no recalls at the time. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 98,000.
The contact owns a 2011 Kia Sorento. The contact stated that upon entering the vehicle, the driver front and passenger front side doors failed to open. The vehicle was driven to the dealer for diagnostic testing. The technician diagnosed that the latch assembly kit needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 86,000.
The contact owns a 2011 Kia Sorento. The contact stated that while driving approximately 70 mph with the cruise control activated she heard a loud noise underneath the drivers seat. The vehicle then shuttered, stalled and wouldn't accelerate. The driver was able to keep driving, but couldn't accelerate over 20 mph. The vehicle was inspected by a dealer who informed the contact that the pressure control solenoid valve failed and that they needed to replace the transmission. The vehicle was repaired. The failure mileage was approximately 3,500. The consumer stated the vehicle has been in the shop two more times since filing the complaint. The consumer stated there was a strange noise coming from the vehicle. The dealer was claiming there were different problems with the vehicle, which was causing the noise. The consumer stated the doors would not lock and unlock and also the dome light wasn't working. The dealer found the door locks were disabled and the dome light connector was not connected. Updated 03/30/11
A D V E R T I S E M E N T S
- Raton, NM, USA