CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?
I WENT TO THE GAS STATION TO FILL THE VEHICLE. I POPPED THE BUTTON TO OPEN THE GAS DOOR AND IT WOULD NOT OPEN. I GOT IN THE BACK OF THE VEHICLE AND PULLED THE EMERGENCY RELEASE AND IT WOULD NOT OPEN. I DROVE TO THE NEAREST KIA DEALERSHIP AND THE SERVICE MANAGER CAME OUT AND TRIED THE SAME THINGS I HAD ALREADY TRIED. THEN HE DECIDED TO TRY USING A CREDIT CARD AND WAS ABLE TO OPEN THE DOOR BY STICKING THE CARD IN AND PULLING FORWARD. HE SAID, IT IS JUST STICKING, NOW YOU KNOW HOW TO OPEN IT. IT HAS BEEN THAT WAY EVER SINCE. NOT ALL THE TIME MOSTLY IN EXTREME TEMPERATURES.
A D V E R T I S E M E N T S
I WENT TO THE GAS STATION TO FILL THE VEHICLE. I POPPED THE BUTTON TO OPEN THE GAS DOOR AND IT WOULD NOT OPEN. I GOT IN THE BACK OF THE VEHICLE AND PULLED THE EMERGENCY RELEASE AND IT WOULD NOT OPEN. I DROVE TO THE NEAREST KIA DEALERSHIP AND THE SERVICE MANAGER CAME OUT AND TRIED THE SAME THINGS I HAD ALREADY TRIED. THEN HE DECIDED TO TRY USING A CREDIT CARD AND WAS ABLE TO OPEN THE DOOR BY STICKING THE CARD IN AND PULLING FORWARD. HE SAID, IT IS JUST STICKING, NOW YOU KNOW HOW TO OPEN IT. IT HAS BEEN THAT WAY EVER SINCE. NOT ALL THE TIME MOSTLY IN EXTREME TEMPERATURES.
- Terianne R., Binghamton, NY, US