This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Kia Sorento. The contact noticed an abnormal noise coming from the brakes. The vehicle was taken to an independent mechanic where it was diagnosed that the rear assembly fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 59,126.
Dear sir; at this time I'm requesting that your office send to one a complaint form to be file against the company car corral 11 in colonial height va 23834 for rightfully and knowingly selling a used car with the defected emergency brakes, dry rotten tires, rotors scorned, dimmed head light cannot be seen ahead of driver, need alignment or that when driving the car the car vibrate from side to side, odorous smell of burning wires and gas, belt leading to air conditioner is cracked and worn out, refused to present me with a car fax and when subject requested to file a complaint with the BBB of Virginia, attorney general office of Virginia and especially filling out the customer satisfaction survey form, all members of the sales team and owner became highly upset and bluntly on several occasions. On or amount 2/10/16 I spoke personal with the owner about the issues with the car and he did say "I will work with you to repair or fix certain items on the car, but I'm not trying to make it to a new car." He refuses to fix the items from the inspection on 2/6/16 from merchants tire and auto centers based on the fact that the company was trying to make money, I agree and disagree with the comments of the owner. The car was inspected in January 2016 but did not find any issues" what I want done to my car: Any and all items found to be deem a safety and health hazard or refund my money. Emergency brakes can be pulled up at any time as if a child's toy and the owner dis apologize but why sell me a SUV that was used as a means for transporting and exporting items for the company" when travelling on the highway the SUV will vibrate from side to side causing driver to enter into another driving lane and not to mention the odorous burning smells from the dash board causing headaches.
Kia Sorento 2006. Crank shaft bolt sheared off. Total control of vehicle lost. Can not drive vehicle. Contacted Kia motors who stated they know this happens. Exact words of person on phone were "you should have replaced the crank shaft bolt with an upgraded model". as I am a private owner and never got any information from Kia this was never done. The dealership was helpful in that they said they would look at the vehicle for a fee, in which case they stated that they could fix it for a large amount and that it was the crank shaft bolt which was the problem. Lol I asked them if they were going to put in the upgraded version I was told about, and they said they only have one kind which is the original part. After several conversations with mechanics at the dealership and outside mechanics the vehicle has been non-operational as it is too much money to fix a problem that is not being addressed and is not safe for the road. As a Kia owner of more than 2 of their vehicles I am highly upset as this company has took no action in such a huge problem. Stand by your product Kia. I stood by you buying more than 2 cars over the last decade. That is up in the air now as Kia refuses to step up to the plate. Kia should fix this problem and this vehicle should be recalled.
- Sacramento, CA, USA
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Driving on highway when heard a pop and power steering went out and battery and brake light came on. Had it towed to auto repair shop to find out the crank shaft pulley bolt had broken off into the engine. Auto repair shop unable to get bolt out since it broke off into engine. Only way to repair was a new engine which was around $5000.
I was driving out of walgreens parking lot on 6/2/2013 in alsip, Illinois. As I put my car in reverse to back out the parking space then I placed it in drive it was fine. Then I got ready to turn the wheel to come out the parking lot and it was very hard to turn. Then my lights came on the dashboard. The brake light & engine light. I then placed my feet on the brakes and placed it back in P (park) and tired to put in drive again and the same thing happened. It was very hard to turn to get it out of the way. I ended up going up the street to autozone to see if they can put in on the machine or even look at it to see what's wrong. They looked at it and told me it looks like my pulley belt is cracked / breaking / broke. So I park it in a residual area, and I called Kia dealership in oaklawn, il to order the part as autozone told me they did not have that part I will have to go to the dealer. So I called Kia to get the part and they said I had to order it. I did just that picked it up had the tow truck to take to the autoshop for repair. Once the mechanic looked at it he started the bolt was hard to get off to get to the pulley. He stated it is a 50/50 chance that it may break. If it does then I would need a engine. I then told him don't touch it or worry about it I will have it towed to Kia in river oaks which I did. They looked at it and stated the same thing. I said well lets pray they it does not break he laughed and said ok. The mechanic called me back a hour later an said it broke I'm gonna need a engine. He told me the price, and I could not afford it so I had it towed to my house.
The contact owns a 2006 Kia Sorento. The contact stated that the brake lights would sporadically illuminate. The independent mechanic replaced the brake lights. In addition, the air bag warning lights remained illuminated. The manufacturer was not notified of the failure. The approximate failure mileage was 117,000.
Car dies while driving. No check engine light appears. Later car starts and runs fine until a few days later at next failure. Driver loses engine, power steering, and power brakes. Engine code finally appears after 3rd incident and is P0337 - crank shaft positioning sensor. This is a safety issue and may lead to a crash or death since driver looses all functions of vehicle. Dealer at Kia cerritos, calif. Seemed unconcerned and stated that nothing could be done under warranty, since warranty had expired, even with low mileage. This is safety issue and should be repaired as a recall. Independent auto repair shop group data bases show 100's of incidences of same part failure and engine code with Kia Sorento and low vehicle mileage.
Vehicle's battery, brake, and check engine lights came on while parked at home, opened hood, noticed belt was slipping, and crankshaft pulley was spinning almost free. Contacted mechanic who performed most recent maintenance, he attempted to repair work under assumption was faulty. Problem reoccurred 3 months later, mechanic now convinced he is not the cause of this. Research shows common issue with this make/model. Crankshaft bolt appears to break free of pulley. Will require engine block disassembly to determine if crankshaft has been damaged.
Repeated problems with this vehicle. Not small problems. Life threatening problems. What is the NHTSA doing" why nothing, no questions, no nothing. Thousands upon thousands of consumers with no help from this public Agency. Why? brake problems, widely known. Kia refuses to admit that the brakes don't work on their vehicles, the rotors have to be changed every 3 months. This is a safety hazard. I had many near accidents thinking my brakes were fine and then bringing my car in for an oil change and the rotors are gone, the guys are saying you are lucky to be alive. Now after repeated repairs, while driving the vehicle on 6/13/14 I was almost killed when my car nearly flew out of a high rise parking garage because the crankshaft pulley bolt sheared off causing my harmonic balancer to come off. The result no brakes, no steering while in a high rise parking garage. What will it take? someone needs to die? why? why no enforcement of Kia? please, please, please look into this. Why wouldn't you? if you just take 5 minutes to look on the internet, don't search really hard, just put in Kia Sorento or any Kia and you will see thousands of reports like this. I can't believe that this Agency, the Agency tasked with looking into these things is not looking into this. Hundreds of people have made complaints on your own site but still nothing. Do these companies have to follow the rules of the usa or not because this is a foreign car manufacturer. Apparently not. Again, this has happened repeatedly, I am afraid of my car. My grandchildren ride in this car with me. I cannot afford another repair. In January it was a repair over $1200. I was laid off in may and now another repair of at least $3000 to $4000. I have only 53000 miles on my car. What will it take NHTSA? is it not worth your attention yet? how many lives before it is worthy of your attention"
The same thing has happened three times now. Driving down the road and all of a sudden the brake lights come on, check engine light comes on and now you have no power steering. When popping your hood, you find the two of the three belts have come off and the cam stabilizer pulley has either broke off and the car is no longer running or is wobbling and about to detach from the engine. What has happened is the pin has broke and the bolt has broke or is about to break. This last time that this has happened, I was 80 miles away from home and by the grace of god made it home with my mom and child riding passenger in the car with me. This is a very serious issue and will end up causing a wreck and possibly death.
Coming home from work about 2miles away from home, I lost power, my power steering, and electrical and I had to pull over and get towed to my home. Not happy cause Kia knows about this issue!!!!
After doing preventive maintenance replacing timing belt at 60K the drive pulley bolt loosened (after three hours of driving) and the drive pulley popped off the shear pin, loosing control to the steering, breaks that are run by the serpentine belt. Mechanic was able to reconnect drive pulley, pin and bolt to crank shaft. Five months later the same happen. Kia customer service is not returning calls. Kia dealer say's needs a new engine. My vehicle was not one of the ones on the drive bolt recall. The internet is full of people with the same problems spending thousands to repair.
The contact owns a 2006 Kia sorrento. The contact stated that while driving 20 mph, she heard a loud banging as the power steering and brakes failed. The vehicle was towed to a certified mechanic and they stated that the harmonic balancer was fractured and needed to be replaced. The vehicle was repaired but the failure recurred a few months later. The manufacturer was notified of the failure. The failure mileage was 56,000. The VIN was unavailable.
Driving in winter weather conditions, had vehicle in cruise control on interstate going about 40 mph, not 45 mph, cars ahead were braking due to gusty winds and decreased visibility (blowing snow). Proceeded to brake to slow down, while in cruise control mode, brakes did not work as they normally due and vehicle hit a side rail on the driver's side, causing loss of control of vehicle momentarily. Vehicle was able to momentarily get back onto interstate road before going into a ditch on other side-opposite of guard rail, of the road. The vehicle was just purchased/finance 12/7/2013 and is now considered a total loss due to damages the vehicle suffers.
A D V E R T I S E M E N T S
- Somerset, KY, USA