This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had the vehicle in the dealership just below 100,000 miles. They didn't bother to tell me the transmission control module was messed up and needed replaced. This seems to be an issue with several people. And then to find out this is a dealer only part and over 900.00! I think this was poor customer service and they should've known something was wrong. The gear shift wasn't sitting in drive and not shifting correctly. I doubt I'd ever buy another Kia because their service sucks! they don't value their customers and that really makes me uneasy.
The crankshaft pulley bolt broke and messed up the steering, I was unable to steer the car. This has happened twice now and continues to be a problem as I'm reading the Kia forums.
The contact owns a 2004 Kia Sorento. The contact stated that while driving at low speeds, steering became very difficult and the battery, check engine, and brake warning lights illuminated. The vehicle was taken to the dealer where it was found that the catalytic converter and the crank shaft bolt and pin needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 94,186 and the current mileage was approximately 120,000. The VIN was not available.
The contact owns a 2004 Kia Sorento. The contact stated that while driving 25 mph, the vehicle lost complete power and all of the warning lights illuminated on the instrument panel. The contact restarted the vehicle and took it to the dealer for inspection where they advised that the crank shaft sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified and advised the contact that the vehicle was no longer under warranty. The failure mileage was 36,471.
- Dundalk, MD, USA
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The contact owns a 2004 Kia Sorento. The contact stated that while starting the vehicle, she heard an abnormal ticking noise as the battery and engine warning lights illuminated. In addition, the power steering assist failed. The vehicle was towed to a private mechanic where it was determined that the vibration dampener had failed. The vehicle was not repaired. The manufacturer was not contacted about the issue. The failure and current mileages were 81,000.
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- Bloomington, IN, USA