The contact owns a 2004 Kia sorrento. The contact stated that the vehicle exhibited an abnormally loud noise when driving various speeds. The vehicle was taken to a local mechanic and the failure was located at the muffler tail pipe hanger and the rear differential. The mechanic advised that both components were corroded. The manufacturer was made aware of the failure and denied assistance due to the mileage on the vehicle. The vehicle was not repaired. The failure and the current mileage was 128,000.

- Belfry , KY, USA

1st- manual transmission, hesitiation of take off..O-ring replaced. 2nd-clinking noise when shifting gears..bearings failing in rear differential was replaced 3rd-felt looseness in emergency brake..I was told no trouble found 4th-rust on metal parts of headrest..dealer to replace.. 5th-metal attachments in trunk area also rusted..were not replaced.. 6th-the back defrost plastic protectors were never removed when vehicle was delivered, so when back defrost was used the heat melted the strips which caused condensation build up causing the rust. Gardendale Kia of al had my car for five days and I had to find a way to work on my own. I was told they didn't give loaner cars..very poor customer service. I believed in the company/product and purchased brand new off the lot with a full warranty and because of bad Kia products, I should have been able to get a loaner car. I still have to pay full monthly car note. Customer service is very important to me and I don't feel that I got it. I had to call back to the service to get a status of where they were repairing my vehicle..I was told it would be 09-01-04 and I did not get a response, so I called on 09-02-04 and was told the part came in but all parts were not included so I had to wait another day 09-03-04. I called at 4:30pm cst to get a status, I was told they were working on it & it would be later that afternoon. This was afternoon, they close at 6:00pm cst..needless to say, I got my car at 5:45pm.. I guess it really did not matter to them since they were not getting any money out of me.

- Birmingham, AL, USA

1st- manual transmission, hesitiation of take off..O-ring replaced. 2nd-clinking noise when shifting gears..bearings failing in rear differential was replaced 3rd-felt looseness in emergency brake..I was told no trouble found 4th-rust on metal parts of headrest..dealer to replace.. 5th-metal attachments in trunk area also rusted..were not replaced.. 6th-the back defrost plastic protectors were never removed when vehicle was delivered, so when back defrost was used the heat melted the strips which caused condensation build up causing the rust. Gardendale Kia of al had my car for five days and I had to find a way to work on my own. I was told they didn't give loaner cars..very poor customer service. I believed in the company/product and purchased brand new off the lot with a full warranty and because of bad Kia products, I should have been able to get a loaner car. I still have to pay full monthly car note. Customer service is very important to me and I don't feel that I got it. I had to call back to the service to get a status of where they were repairing my vehicle..I was told it would be 09-01-04 and I did not get a response, so I called on 09-02-04 and was told the part came in but all parts were not included so I had to wait another day 09-03-04. I called at 4:30pm cst to get a status, I was told they were working on it & it would be later that afternoon. This was afternoon, they close at 6:00pm cst..needless to say, I got my car at 5:45pm.. I guess it really did not matter to them since they were not getting any money out of me.

- Birmingham, AL, USA