This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The sliding doors of the Van do not stay closed. We could be driving down the road when they open and the chime starts going off. We find this is commonly associated with the scenerios right after the auto-close mechanism closes the door. (This is another issue as it does not reliably close the door.) To resolve the door suddenly opening situation, we have to stop, put the vehicle in park, and usually end up having to have the driver or front passenger get out of the car, wait for the auto-close system to get close to closing and then slam the back end of the door into place to get it to hold. We did try to take it to the Kia Dealership in Ogden Utah but the service manager there said he could not reliably replicate it so could not fix it. Apparently slamming the door is considered a viable alternative to the auto-close mechanism. We were told it is not a defect and that these things happen. It should be noted for other drivers, that the auto-close mechanism does appear to be closed. The door sensor does not chime to give warning that it is not seated all the way. Instead, as mentioned, we will be driving down the road when the door will rattle and open a little ways and the chime immediately starts going off. You will slow down and it the chime will stop, but once you pull over and take a look you will see the back end of the door is open a centimeter or so. Further to this point, if you dont immediately pull over, the door can pop open the rest of the way. What is most concerning is that it can happen anytime. I ahve not found any logical rhyme or reason for the issue. However I have had kids sitting near the door when the door opened on me. Luckily the seatbelts kept them in the car even though we were caught off-guard by the suddeness of the issue.
The sliding passenger doors of the van do not completely latch. Driving down the highway when door alarm starts going off and sliding door starts opening up. At that point I have to pull over and power off the doors and try to get them to latch with power again. If that doesn't work. I have to have one of my kids hold the doors shut with their foot until we can get home safely. This only happens intermittently. Other times loading into the van; the door will act like it's latching and then door alarm goes off and beeps and ricochets open again. Not able to close the door in a stationary position even with power off; leaving the car unusable. When I turn the power off and try to close manually after this type of episode. It won't latch sometimes as well. Sometimes it will reset it self. This too happens intermittently. Kia is aware of the issue; has sent out a letter to extend the warranty for this. However, if I cannot reproduce these things for them at the time of appointment; they will not honor their warranty extension to make the repair because I cannot reproduce the dangerous scenario right in front of them. This is very very dangerous. Because this happens intermittently; 'reproducing the issue' in order to make this repair for the safety of my children is a loophole for Kia not to fix this. I'm requesting you investigate this dangerous problem. The case number with Kia is 14095557 the new vehicle limited vehicle extension is : 2011-2014 my Sedona power sliding door latching
The side sliding doors will not lock. This creates a safety hazard for my children. The locks will not lock by the automatic actuator when the car is placed in motion. And they will not lock with the power button on the control panel, nor will they lock with the electronic key fob. They will however, lock manually.
The passenger electric sliding door doesn't stay closed it opens when driving down the road. The chime will sound while driving down any road and the door ajar light comes on. The electric part doesn't work it's like a latch isn't holding the door closed any longer. The door actually has came open when I was making a left turn. Each time I turn left or right the door chime will go off. It has happened multiple times other than the date I'm reporting.
A D V E R T I S E M E N T S
- Brigham City, UT, USA