This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2004 Kia sendona LX van and the wheel barrings are bad I fixed it once already a month ago and it is already broken again both times it completely fell apart in to little peices when I took the wheel off.
The wheel bearings disintegrated and caused the whole hub to come off. Luckily we were right around the corner from our destination and weren't going very fast.
The contact owns a 2004 Kia Sedona. While driving approximately 65 mph, the contact heard a loud cracking noise. A few moments later, he heard a loud explosion. The contact pulled over and noticed that there was a hole in the rear passenger side hub and the bearing was missing. The vehicle was towed to an authorized dealer where the contact was informed that the vehicle was not included in recall 05V232000 (wheels). The vehicle had not been repaired. The current and failure mileages were approximately 97,000.
The contact owns a 2004 Kia Sedona. While driving approximately 45 mph she heard a roaring noise coming from the wheels. The vehicle was taken to an independent mechanic where she was informed she needed new wheel bearings on all four wheels. The manufacturer was notified and she was informed her vehicle was not included in the recall associated with NHTSA campaign id number 05V232000, wheels. The vehicle was not repaired. The failure mileage was 78,000 and the current mileage was 90,000.
I had the front wheel bearings and hubs replaced at 65,000 miles on my 2004 Kia Sedona under warranty due to play in the hub. Last month during a brake inspection I was informed that they are bad again the vehicle now has 106,000 miles. This is a potential hazard as when they fail completely the wheel will fall off potentially causing a serious accident. I believe this to be a design flaw since this only vehicle I have owned in 30 years that needed bearings replaced even once much less twice in 100,000 miles. Just to let you know the rear bearing were replaced twice already under warranty one time under a recall and another time as a result of another brake inspection.
- Oak Park, IL, USA
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While driving at 10 mph, my daughter and I heard a clunk in the rear of our 2004 Kia Sedona LX. I was heading for a repair shop as a result and heard a second clunk and pulled off on a side street and drove 200 feet when the wheel bearing assembly came apart and the whole wheel flew off the van.
The contact owns a 2004 Kia Sedona. While driving between 45-55 mph, the contact noticed a loud roaring noise and vibration in the vehicle. She pulled the vehicle over and called the mechanic. The mechanic advised her to check the lugs to see if the wheels were on tight. She drove to the next town and stopped at a repair shop. The mechanic drove around the block and stated that the wheel bearing appeared to be defective. The dealer stated that her VIN was not included in NHTSA campaign id number 05V232000 (wheels). The current and failure mileages were approximately 77,000.
The contact owns a 2004 Kia Sedona. While driving 60 mph, the contact heard a loud thumping sound. After she inspected the vehicle, she noticed the wheel and tire detached. The vehicle was towed to the dealer however; they were unable to diagnose the failure. As of March 25, 2008, the dealer had not repaired the vehicle. The current mileage was 83,000 and failure mileage was 82,000.
Kia Sedona rear outer bearings and/or hub assembly needing replaced. When the consumer arrived at the dealership, she informed the representative the left rear seat would not come out and the air bag light was on. When the consumer went to pick up the van and after going over the paperwork, she noticed only the air bag light was fixed and everything else the parts were on order. After getting another appointment, the consumer then told the dealer she was experiencing a pulsation when in the brakes. The dealer told the consumer the brakes were not a part of the warranty, however they would take the responsibility for the rotors, but the consumer would have to pay for the brake pads. The consumer stated the pulsation problem had never been fixed. The consumer was told now the rear brakes were pulsating.
We took or 2004 sedonda ex. To weston Pontiac for a recall on the throttle cable, my wife also showed them the letter for the recall on the alloy wheels asked for them to check rear bearings for moisture in fear of a crash. After 3 hrs she was sent home said it was good and they would order parts. Something didn't seem right so I had her take it to be checked by other tech. His findings was moisture and was corroded with rust. Later when I was talking to Kia's cac they got weston Pontiac on the phone the shop said they never had time to check rear bearings we were lucky that no one was injured or deaths we have gotten a run around from them lies and only fixing 1/2 the problem. Saying our parts are in and they did not even have them just that Kia has called and wanted to get them off their backs. We were also told to keep checking for moisture in the bearings and just bring it when we do. Its like saying drive with your eyes closed you never know when you may crash, as the recall says I don't like that odds with my wife & grandchildren lives at hand. Kia( karrie) is who I spoke to & gave me this # K1016279 to refer to my complaint said well your van is fixed and no one got hurt I don't see what your problem is. The lie to my wife saying or van was ok when never check and was not the risk they put my loved ones in with no concern for their lives and that they never fixed it they put a bandaid on it just to get us and this recall off them. I know the recall was not on the rental but it was not safe to be out on the road the tires were bold and was out of alignment that it pulled so hard to the right. The only thing they could say was no one told us. So they put us from one danger right into another. Please something needs to be done to stop them how many others have they sent off saying their vehicle is ok and not. Thank-you for your time and concern in this mater albert smith.
The consumer received recall letter concerning wheels on June 13, 2005 for the Kia Sedona. The consumer took the vehicle to dealer once for recall repairs in July 2005 and spoke with dealer twice. They said the parts were on back order. The consumer contacted the manufacturer once and they indicated the same thing. The consumer is still waiting for the parts to come in. The dealer did inspect the vehicle when it was at the dealer.
2004 Kia Sedona. NHTSA recall 05V232000 concerning rear wheel bearing was issued. The vehicle was taken to the dealership and parts were ordered for the vehicle on July 7, 2005. The consumer was still waiting on these parts to become available. The consumer contacted the dealership at least three times and all three times they could not tell the consumer when the parts would be in.
Consumer received a recall notice concerning the alloy wheels on 06-13-05. He tried to get the recall fixed, on 9-7-05 he talked to a local Kia dealer in clarksville, Indiana; who told him that the parts were still on backorder and that it could take anywhere from now to next year for the parts to come in.
Consumer received a recall letter on 6-13-2005 from Kia motors America. The manufacturer has been contacted. They stated that not enough parts were available to repair the problem in all affected vehicles. To date this problem has not been repaired in the consumer's vehicle. The dealer inspected the vehicle and stated it was safe for use. The dealer recommended replacement of the outer wheel bearing when parts were available.
Received recall for the Kia Sedona on June 13, 2005 for the wheel bearings, took the vehicle to the dealer for an oil change but they did not have the part. Contacted the manufacturer and they have not returned the phone call. The consumer stated the recall has been fixed.
Contact stated received a recall from Kia on 06/13/2005 concerning hub caps. Took vehicle to dealer for recall repairs on 8-8-05 and they had no parts to fix it. He received the recall letter on 6-13-05. The dealer and manufacturer told him to contact someone in Korea to get the parts in. The consumer stated the recall has since been taken care of. 11/15/05.
The contact owned a 2004 Kia Sedona. The contact received a recall 05V232000 in June of 2005. In August 2005 now August consumer was is still unable to get recall repairs done. Contacted the manufacturer and dealership, and they told her that she had to wait. Consumer did not want to wait since this was a safety defect. The dealership would not even inspect the vehicle, parts were unavailable.
The consumer received a recall letter, 05V232000, on June 10, 2005. The local dealership was called to arrange the recall repair; the consumer was told the parts were not available. A week later, the consumer called and was told to bring the vehicle in. The vehicle was inspected, but the parts were still not available. At this time, the consumer was told not to drive long distances. The consumer has called multiple dealerships and the manufacturer to locate the part. The consumer is going to go on a trip, approximately 2,500 miles, and Kia corporate told him to go ahead and drive the vehicle.
A D V E R T I S E M E N T S
- Glendale, AZ, USA