The contact owns a 2013 Kia Optima Hybrid. The contact stated that the front-end of the vehicle was making an abnormal knocking sound while driving. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was then taken to an independent mechanic, where the contact was informed that the failure could be related to the front struts. The front driver's side axle was replaced; however, the failure persisted. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the MIL warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

- Denver, CO, USA