This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Kia Optima Hybrid. The contact stated while the vehicle was parked, after starting the vehicle, the steering wheel became stiff. The -??Steering Assist Fault-?? messages were displayed. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear had failed. The dealer was contacted for a second opinion, but a diagnostic test was not performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
There's a clunking in the steering. From what I've found on the forums this is a common problem. It appears to be a plastic coupler in the steering motor that deteriorates causing a metal on metal grinding. I noticed this while turning at at street corners or changing lanes on highway. NHTSA number: 10090941. This apparently has been reported before. Wanted to make sure my info was included.
- Strasburg, VA, USA
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- Tempe, AZ, USA