This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 11/02/2023 I mailed in the KIA request for Reimbursement form. I included a reciept from KIA of Fargo, ND for the Trunk latch assembly. My trunk latch failed in August of 2022, I had to leave Fargo so I cancelled my service appointment. Then purchased the trunk latch assembly and installed it myself. I included labor of $180 and part cost of $62.68. KIA sent an aknowlegment of the reimbursement form on 02/22/2024 they were reviewing the form. As of today I have not yet received the reimbursement. KIA is not following through in a timely manner on this trunk latch recall.
Several weeks ago, we had trouble opening and closing the trunk of our 2017 KIA Optima. Then a few weeks ago, the trunk of our KIA Optima closed and would not open at all. Because of the pandemic, we didn't contact KIA. But today, 16 Dec. 2021, as my wife was driving north in heavy traffic on US Highway 25 in Albuquerque, NM, the trunk suddenly opened and blocked her view of the cars behind her. Luckily she was in the right lane and was able to exit the highway. Otherwise there might have been a serious accident. We bought the car in 2017 from Fiesta KIA in Albuquerque, NM (505-999-2745). They have been unresponsive.
While my significant other and I were driving down the highway our car began smoking from under the hood, then smoke began coming through the air vents inside the car; within seconds we seen flames coming out from under the hood and immediately evacuated the vehicle in heavy traffic with no where to pull over. Within minutes the entire car was engulfed in flames. There was no warning, our car was regularly maintained, there were no check engine lights or others displaying on the dash, no leaks or overheating to cause this.
A D V E R T I S E M E N T S
- Cape Coral, FL, USA