After owning my 2014 Optima for less than a month, I noticed it was difficult to get the key to open with the push button. I took it to the dealer and they pushed a pin back in. A few weeks later I noticed the pin coming out again. I took it back to the dealer and again they pushed the pin back in. This went on 6 more times. Now just short of owning my car for a year I took it back in and explained again that the pin was backing out again and thought it needed a new pin since that is what I was told the last time I took it in. The adviser proceeded to tell me there was nothing that could be done unless the key was broke. In a very matter of fact manner I asked her if what I was to understand was after paying $22,000 for a car and having 17,000 miles on it I am to accept that the fob would always be like this. She began to tell me again there was nothing that could be done and I stopped her and let her know how dissatisfied I was with that answer--I was just short of being "that one customer" at this point. She went back to speak with the manager and I will be receiving my new fob on Wednesday.
A D V E R T I S E M E N T S
After owning my 2014 Optima for less than a month, I noticed it was difficult to get the key to open with the push button. I took it to the dealer and they pushed a pin back in. A few weeks later I noticed the pin coming out again. I took it back to the dealer and again they pushed the pin back in. This went on 6 more times. Now just short of owning my car for a year I took it back in and explained again that the pin was backing out again and thought it needed a new pin since that is what I was told the last time I took it in. The adviser proceeded to tell me there was nothing that could be done unless the key was broke. In a very matter of fact manner I asked her if what I was to understand was after paying $22,000 for a car and having 17,000 miles on it I am to accept that the fob would always be like this. She began to tell me again there was nothing that could be done and I stopped her and let her know how dissatisfied I was with that answer--I was just short of being "that one customer" at this point. She went back to speak with the manager and I will be receiving my new fob on Wednesday.
- lrichardson, Hillsboro, MO, US