Engine died after knocking and shutting off in the middle of tragic. Engine will not even make a sound now. Spoke to the dealership ans they refused to repair my car bc 1) I stopped going to the dealership for maintenance back in 2016 and 2) I have not completed any of the recalls.

- Newnan , GA, USA

My son and his pregnant fiancé were traveling on [XXX] West bound Thursday [XXX]. They just got out of a construction zone near Rolla MO. At mile marker [XXX] the engine shut down with no warning at 60 mph and all the lights on the dash came on. He had a hard time controlling the car due to the steering being very tight and the brakes were manual. They got a tow to a safe place. I drove 5 hours to meet them and used a scanner to see what codes the car had. Zero codes showed up on my scanner. The engine immobilizer was engaged. We could not get the car started so I rented a U-Haul and car dolly and brought the car back to Indiana to the Avon IN Andy Mohr Kia dealer where we bought it. It was scheduled to be seen Tues [XXX] at [XXX]. I did not hear from them, so I called at 2:30. They informed me an engine was ordered for the vehicle. The Knock sensor detected a bearing knock and shut the car down at high speed on an interstate. The car has no outstanding recalls. I asked about the Knock sensor recall for Kia and ask why the car did not go into limp mod so they could make it safely off the interstate. No response from the dealer. This is a terrible design to have the car shut down at high speeds on an interstate. This could be deadly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Plainfield, IN, USA

Car caught fire, parked in driveway, partially damaged the house.

- Tomball , TX, USA

My Kia motor was ordered Kia gave me a hard time to rent me a car. I went 2 months with NO Transportation. Finally I got my car back and every 3 weeks different lights are coming on. Seat belt is now own O2 sensors had to be changed Now Cadillac Converter Light is on. I didn't know that getting a new motor I would have to keep spending money that I don't have. Kia should be responsible for this it shouldn't be my fault that I'm being punished for a Bad MOTOR.

- Houston, TX, USA

The contact owns a 2014 Kia Optima. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle began to make abnormally loud sounds prior to pulling over to the side of the roadway, where the vehicle then stalled. The vehicle was towed to the local dealer. The vehicle was diagnosed with engine failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000. The VIN was unavailable.

- Wichita, KS, USA

The contact owned a 2014 Kia Optima. The contact stated that while the vehicle was parked in the garage, the vehicle had begun to burn. The fire department was called and the vehicle fire was controlled using water to extinguish the flames. The contact stated that the fire department filed a report. The contact stated that the vehicle was towed to an impound lot and had not been examined by a dealer or insurance adjuster. The manufacturer was informed of the failure. The contact was aware of one recall associated with the VIN, NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic), however there were a total of three recalls - NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine), and NHTSA Campaign Number: 20V100000 (Fuel System, Gasoline). The contact stated that she was not aware of the other two recalls. The failure mileage was unknown.

- St. Petersburg, FL, USA

Car started to leak out the fuel pumps pressure system started to leak gas

- Phoenix, AZ, USA

The car is available for inspection upon request, but I plan to finally get rid of it soon. I worry greatly about the next driver that ends up with this car. While driving, a message pops up on the dashboard that says "Check Hybrid system. Stop vehicle and turn off engine". I've learned that I have about 15 to 30 seconds to find a safe place to pull over or the car will shut off on it's own. This has happened on the freeway at 70mph and it's happened at 20mph while driving through my neighborhood. I bought the car used in 2017 and this would happen once every six months or so. In the past couple of years it's gotten more frequent. This car is going to get me or someone else seriously injured or killed. I'm always on edge that this will happen while I'm on the freeway in an area without a shoulder. Then I'll just be sitting immobile on the highway, trying to get the car to start back up and I'll get rear-ended by an unobservant driver at 65mph. I've taken the car to a Kia service department twice. The first time they couldn't reproduce the issue and told me to bring it back when it happens again. I took it in for a second time a couple years later and they told me it was the high voltage fuse. They kept my car for a month, gave me the runaround and never replaced the high voltage fuse. After doing some research online, I read that other Optima Hybrid drivers were told to change their high voltage fuse from 125A to 150A. I performed this replacement myself and I still experience the issue. There were no other warnings prior, just the "Check Hybrid system" message before the car shuts off.

- San Antonio, TX, USA

The contact owned a 2014 Kia Optima. The contact stated that while driving at an undisclosed speed, there was a burning fume in the interior of the vehicle. The contact parked the vehicle and the flames were coming from under the hood. The contact safely exited the vehicle. The fire department and the police were on the scene. The fire department extinguished the fire. A fire report was filed. No police report was filed. There were no injuries sustained. The contact stated that the vehicle was scheduled to be towed to a local tow yard. The contact stated that the vehicle had been serviced for an oil change one week before the failure occurred The manufacturer was not made aware of the failure. The failure mileage was approximately 167,000.

- Lafayette, LA, USA

starter smoking cut off on me have to have it towd gas leak smell of gas

- Belton, TX, USA

Exact same issue happened to my 2014 Kia Optima Hybrid (NHTSA ID Number: 11556409). I was traveling on the freeway approximately 65mph and out of nowhere the engine turned off, brakes did not work and steering quality went to a manual operation. I almost got into a serious accident as I could not control my vehicle. The hybrid system warning light, to stop using the vehicle became illuminated for approximately 30 seconds. The vehicle was towed to the local dealer ( Koons Kia, 14208 Richmond Hwy, Woodbridge, VA 22191, United States). We are still awaiting diagnostics. A few years ago the standard hybrid light came on (not the same warning light) in which we took it to the same dealer to fix. It was still under warranty at the time, however took them weeks to fix the issue as I had to take it back multiple times. They eventually replaced something in the hybrid system that was worth around $5-6k, since then we have had no other issues. We conduct the routine maintenance on the vehicle, passes all inspections.

- Woodbridge, VA, USA

unknown

- Monroe, LA, USA

The contact owns a 2014 Kia Optima Hybrid. The contact stated that while driving at approximately 75 MPH, the steering and brakes became inoperable. The vehicle began to coast and stopped. While driving, the vehicle shut off and failed to move. The hybrid system warning light was illuminated for approximately one minute. The vehicle was towed to the local dealer, where the fuse and brakes were changed. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Regal Kia (1025 Bartow Rd., Lakeland, FL 33801), where there was an unknown diagnosis provided. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and opened a case. The failure mileage was approximately 62,348.

- Bartow, FL, USA

I was with my family on PA I-476. While traveling home in our 2014 Kia Optima the vehicle-??s dash lights such as oil lamp, battery, etc popped on. As soon as I noticed the lights the vehicle had completely lost all drivability. Lights operable and possibly radio and accessories but I had to react so quickly as it was so unexpected. The vehicle completely lost its function and I was unable to operate it but in the capacity of steering and hardly able to break. Lost all power components. We are so thankful I was able to make a split second decision to dodge traffic while vehicle was decelerating, 18 wheelers going by 70+ mph (speed limit) and pulled off to one of the few shoulders. This scenario was so dangerous that if I didn-??t believe in a higher being before, I do now! Most the lanes are sandwiched by concrete barriers and there happened to be a coned off area I was able to decisively pull over to. There was no warning this was happening. The vehicle was operating normally. The engine compartment was smoking and all I could think was to get my family away from traffic. The look on my wife and daughters face and the words my daughter asked me was life changing. The vehicle is at Kia dealership since Saturday night. It-??s Wednesday and they cannot provide diagnostic yet but are charging me for a starter already? They began to inspect vehicle Monday.

- Scranton, PA, USA

engine was replaced per CASE # 14397135, and PI1803Y/Z, SINCE engine repair Turbocharger Boost Control Position Sensor -??A-?? Circuit High CODES (P2562 & P2565) continuously come and go. Check engine light comes on and off for the same codes. Knocking noise continues, loss of acceleration as if voltage or gas was lost, steering wheel speed control buttons (+/-) no longer properly function since engine replacement. It now has a class 2 leak. Safety risk:when driving it loses speed or fails to accelerate may cause crash. KIA dealership has tried to access the code but Codes are spontaneous, same for loss of acceleration.

- Angleton , TX, USA

Rattle noise on the freeway, all electric lights on dash board started flashing. Car died on the side of the road. Did not restart. Engine was making a bubble noise (like overheating) with steam. When I checked my oil, showed dark and metal flakes. Recent oil change. Towed my mechanic and they said I have MAJOR engine issues.

- Boise, ID, USA

The contact owns a 2014 Kia Optima. The contact state that while driving at an undisclosed speed, the vehicle stalled without warning. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. The dealer and manufacturer were notified of the failure and an appointment was scheduled to have the vehicle towed to the dealer. The failure mileage was approximately 85,000.

- Apple Valley, CA, USA

Summer 2017 The engine failed while driving with my family. The engine seized and a fire was engulfed. I was in the interstate and we feared for our life. Out of town visiting family we were stranded in another state for a month waiting for repairs. Kia took the vehicle and replaced the engine with another faulty engine that has seized several times while commuting. I have been living in fear and anxiety since this incident. I never know if I start my engine if I will loose my life. Summer 2023 3 teenagers watched a viral tic tok challenge and learned how faulty the cylinder that Kia installed was. The teens then trespassed into my home, broke the windows and stole my vehicle. I have lived in fear since this has happened. I have lost jobs, income, and peace due to The purchase of this vehicle. Kia has never assisted or kept the promises they made to restore the vehicle. These past 10 years agave been a nightmare and as an African American woman I believe I was targeted as a purchaser for this make and model. My life had been hell since the purchase of this vehicle. I have not been able to satisfy payment due to repairs, thefts, fires, and more. Please anyone. Someone. Help. This is the most heartbreaking experience as an American. I have worked for my country 20 years and do not feel like an equal citizen. I have been homeless, jobless, unstable, and watched my life and family life flash before me in near death accidents involving this car. When I purchased this car I had a great job, credit score, and home. Now I have more anxiety, fear, bills, and no help with this Kia.

- Jonesboro, GA, USA

My engine went out, the car went from 75mph to- 50mph on freeway so fast, i had just got an oil change, my car is at shop now but wont be ready for a couple weeks, it gave me no warnings at all, the check engine light went on right when it pulled back on freeway. Super dangerous and just glad nothing happened !

- Fresno, CA, USA

This will be my Second Review about this dealer's service department. I'm not reviewing the service technicians but I'm reviewing the customer service, porters and advisors. I had my vehicle towed there on the 23rd of August after waiting a full month for my appointment. I have called to check on any updates to see have my 2014 Kia has been looked at. 1st time they didn't even know my vehicle was there even after confirming with a service representative. 2nd time I was told when my vehicle was assigned to an advisor someone would contact me. Today I called and spoke with [XXX] and he put me on hold to speak with an advisor. After 15min Of silence. I thought maybe I was forgotten about by mistake. I called back and [XXX] who stated this was him name when I called back was very RUDE. He stated I put you on hold to someone who would speak to you and hung up on me. This is when I called back to speak directly to a supervisor in the service department. I been on hold over 16min as I write this review. No hold music just silence. My 1st encounter here for a recall I was told to pull in lane and leave keys in car. I waited as porters took other vehicles and mine sat blocking lanes. To my amazement I listened to them saying what assholes people where for leaving their cars, when an advisor took the keys. This is an great establishment with a lot of History to have its name tarnished by bad apples. 22min on hold and one has cared to even speak to me. Please pay attention to hold times at to of screen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Marietta, GA, USA