WE STARTED REPORTING ISSUES THIS PAST JULY TO OUR DEALERSHIP, KIA RIVERGATE IN MADISON, TN. THEY HAVE HAD OUR CAR IN THREE TIMES AND KEEP TELLING US THERES THINGS "WE" NEED TO FIX.MY CAR IS STILL ON WARRANTY AND IS UNDER A TOTAL ENGINE RECALL. THE CAR STARTED WITH A KNOCKING SOUND IN THE ENGINE AND HAD ISSUES WHEN WE WOULD ACCELERATE. THE CAR DID NOT WANT TO ACCELERATE AT ALL CAUSING US TO STALL IN THE MIDDLE OF THE HIGHWAY SEVERAL TIMES. THEY TOLD US NOTHING WAS WRONG BUT THEY REPLACED A SENSOR. THE CAR CONTINUED TO KNOCK AND STALL. I ASKED THEM IF IT WAS MY TRANSMISSION AND THEY SAID NO, IT'S FINE. THEY SAID WE COULD TRY REPLACING THE BATTERY AND THEY CHANGED THE OIL (AT OUR EXPENSE). THE CAR HAS HAD BATTERY REPLACED THREE TIMES BECAUSE THEY TOLD US THAT WAS THE ISSUE THE FIRST TWO TIMES. THE CAR HAS GOTTEN MUCH WORSE IN THE LAST FEW MONTHS. THE LAST TIME WE TOOK IT IN TO THEM THEY ARE NOW SAYING THAT IT MIGHT BE THE FUEL INJECTOR. ONCE AGAIN THEY ARE STATING THAT WE MUST PAY FOR IT. I'VE CALLED THEM BECAUSE THE CAR HAD HUGE CLOUDS OF SMOKE COMING OUT THE BACK AND IS SHAKING EVEN WORSE. ONCE AGAIN THEY SAID THERE'S NOTHING THEY CAN DO. I TOLD THEM WE ARE HAVING TO ADD OL 3 TIMES A WEEK WITH NO SIGNS OF A LEAK. MY CAR IS ONLY 3 YEARS OLD AND I REPEAT, MY CAR IS STILL UNDER WARRANTY AND IS ON A RECALL FOR SEVERAL ISSUES INCLUDING THE ENGINE. NOW MY CAR ISN'T DRIVABLE AT ALL. IT STARTED SHAKING TO THE POINT OF THROWING US FORWARD IN THE CAR AND SMOKES LIKE IT IS ON FIRE AND THE CHECK ENGINE LIGHT WILL NOT GO OFF AT ALL, SO YOU'RE TELLING ME THERE'S NOT AN ENGINE ISSUE? [XXX]. EVEN A FUEL INJECTOR WOULD BE CONSIDERED PART OF THE ENGINE BECAUSE IT HAS TO RUN THROUGH THE ENGINE TO MAKE THE CAR RUN. I'D LIKE TO KNOW WHY KIA IS NOT HONORING THEIR WARRANTIES OR RECALLS. MY NEXT STEP IS TO CALL AN ATTORNEY AND SUE KIA. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- White House, TN, USA

The contact owns a 2014 Kia Optima. After the vehicle was parked, the contact was unable to restart the vehicle. The contact stated that the electrical system failed. The vehicle was included in NHTSA campaign number: 17V224000 (engine and engine cooling). The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer were contacted. The approximate failure mileage was 48,700.

- Splendora, TX, USA

The contact owns a 2014 Kia Optima. While driving various speeds, the temperature gauge moved sporadically without warning. The vehicle was taken to the dealer (kings Kia 9600 kings auto mall rd, cincinnati, oh 45249 (513) 677-6700) where it was diagnosed with a sporadic temperature gauge that needed replacement. The temperature gauge was replaced, but the failure recurred a week later. The vehicle was taken back to the dealer where they replaced the thermostat. The contact stated that the issue persisted, but the check engine indicator illuminated and the sporadic temperature gauge continued to fail. The contact mentioned that the vehicle was at the dealer for three weeks. The instrument panel was replaced, but the failure continued. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling), but failed to notify the dealer of the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 49,500.

- Cincinnati, OH, USA

Vehicle periodically will not crank after sitting. Has been to the dealership 4 times recently and dealer cannot figure out the issue.

- Belleview, FL, USA

May 9th 2016, driving to work on I-44 heading to work, my vehicle without warning shuts off and dies, I start to see white smoke come from the engine compartment, I safely pull the car over to shoulder because it was still rolling. Exit the vehicle and open the hood, and the engine catches fire on the driver side of the engine. I have spoken to many certified mechanics all with the same answer that it was an electrical fire. I have since completed the total loss process with my insurance. I have contacted Kia Consumer Affairs who were absolutely zero help. The vehicle was still under warranty as it only had just over 36000 miles.

- Oklahoma City, OK, USA

We had taken our car to the dealership for a regular oil change. They advised that there was a recall and fixed whatever the problem was. We found the fuse cover on the dashboard. 1 day later, the symbols on the dashboard began to light up and the car froze, locked and died. I was able to get it over to the side of the road. I was told that it was the alternator. This car has 7800 miles on it and is a year old. It was fortunate I was not on a highway. There probably would have been a serious accident. I couldn't even get my flashers on because the battery was completely dead. I asked why this would happen and if it could happen again and was given no concrete answer. I loved driving this car, but my confidence in this vehicle is now lost.

- Pomona, NY, USA