The contact's son owns a 2013 Kia Optima. The contact stated while his son was driving 50-60 MPH, the engine started overheating. The driver pulled to the side of the road and added coolant to the vehicle. The driver then drove to the residence. The contact stated that the vehicle was difficult to start the following day. The contact's son was able to restart the vehicle and drove to a nearby independent mechanic, where the engine started to overheat. The mechanic provided an unknown diagnosis and referred the contact to the dealer for an Extended Warranty repair. The vehicle was towed to the dealer, where it was diagnosed with a blown head gasket and damaged water pump. The dealer informed the contact the vehicle could not be covered under the Extended Warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 128,000.

- Amarillo, TX, USA

The contact owns a 2013 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of oil. There was no indication of an oil leak. There were no warning lights illuminated. There was an abnormal burning odor coming from the vehicle. The contact stated that the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where three oil consumption tests were performed. The mechanic added oil. The vehicle was repaired, but the failure recurred. The contact had to continuously add oil. The vehicle was taken back to the same local dealer, where it was diagnosed that the oil gasket was cracked. The oil gasket was replaced, but the failure persisted. The vehicle was taken to an independent mechanic for routine maintenance who determined that the engine was 2-quarts low on engine oil. The manufacturer was not contacted. The failure mileage was approximately 87,095.

- Los Angeles, CA, USA

The contact owns a 2013 Kia Optima. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine had seized and needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 98,000.

- Houston, TX, USA

The contact owns a 2013 Kia Optima. The contact stated that while driving at 40 MPH, the vehicle stalled. The contact was able to pull over safely. The check engine warning light was illuminated upon restarting. The vehilce was towed to an unknown location. The vehilce was towed to the local dealer where it was diagnosed that the engine had seized. The dealer declined to repair the vehilce under NHTSA Campaign Number:?17V224000 (Engine and Engine Cooling). The dealer who requested receipts for previous oil changes. The vehilce was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 77,611.

- Vineland, NJ, USA

The contact owns a 2013 Kia Optima. The contact stated that while his son was driving at undisclosed speeds, the engine seized. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, and the contact was informed that the vehicle needed to be in working order. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 155,000.

- Nokesville, VA, USA

The contact owns a 2013 Kia Optima. The contact stated upon inspecting the vehicle, the contact became aware an excessive oil consumption. The vehicle was taking to a dealer but was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 17V224000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 135,000.

- Little River, SC, USA

The contact owns a 2013 Kia Optima. The contact received notifications of NHTSA Campaign Numbers: 17V224000 (Engine and Engine Cooling), 23V652000 (Service Brakes, Hydraulic), and 22V560000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 20 MPH and depressing the accelerator pedal, the vehicle experienced reduced engine power and the engine started overheating. There was no warning light illuminated. The contact parked and turned off the vehicle. The contact stated while attempting to restart the vehicle, the vehicle shuddered and stalled. The vehicle was towed to the dealer, where it was diagnosed that the engine had seized and needed to be replaced. The contact related the failure to 17V224000 (Engine and Engine Cooling); however, the dealer informed the contact that the vehicle could not be repaired under the recall because the product improvement campaign for knock sensor software update had not been performed on the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that they were not legally required to complete the recall repairs. The failure mileage was approximately 145,000. Parts distribution disconnect.

- Riverside, CA, USA

The contact's son owns a 2013 Kia Optima. The contact stated that while her son was driving approximately 50 MPH, the vehicle shuddered, made an abnormal knocking sound, and stalled. No further information was provided. The vehicle failed to restart and was towed to the residence, where the contact drained the engine oil and noticed that there were metal shavings in the oil. The contact became aware that the VIN was included in NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling), which the contact related to the failure. The vehicle was towed to the dealer for the recall repair. The dealer diagnosed that the engine had seized and needed to be replaced; however, the dealer informed the contact that the engine needed to be replaced at the contact's expense, and then the vehicle would receive the recall repairs of NHTSA Campaign Numbers: 17V224000 (Engine and Engine Cooling), 20V100000 (Fuel System, Gasoline), 22V560000 (Structure) and 23V652000 (Service Brakes, Hydraulic). The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

- Warren, AR, USA

The contact owns a 2013 Kia Optima. The contact received a notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving at approximately 40 MPH, the vehicle would shudder. The contact pulled over to the side of the road. The vehicle was restarted and driven to a restaurant. The vehicle was then driven to the residence, where the failure reoccurred and there was a burning smell inside the cabin. The MIL warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,389.

- Brandon, MS, USA

The contact owns a 2013 Kia Optima. The contact stated while driving approximately 60 MPH, there was an abnormal burning odor inside the vehicle with an abnormal clanking sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact pulled off the roadway and stopped the vehicle. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that an engine bearing had cracked and that there were metal shavings in the engine block. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 130,000.

- Omaha, NE, USA

The contact owns a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and stalled. Additionally, the check engine warning light and other unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that there were metal fragments inside the engine and that the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.

- Citrus Heights, CA, USA

The contact owns a 2013 Kia Optima. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact stated that her daughter was unable to restart the vehicle. The vehicle was towed to a nearby independent mechanic to be diagnosed. The contact was informed that the engine had seized and needed to be replaced. The vehicle was not repaired. The contact was then informed by the mechanic that the VIN was included in the NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) and needed to be repaired by the dealer. The vehicle was then towed to the dealer and currently remained at the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 136,753.

- Savannah, GA, USA

The contact owns a 2013 Kia Optima. The contact initially received a recall notice for NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The contact took the vehicle to the dealer where he was informed that no issues were found with his vehicle. The contact insisted that a knocking noise could be heard from the vehicle but the dealer stated otherwise. The contact was informed that if the knocking noise he heard persisted, to take the vehicle back to the dealer. The contact stated that the vehicle started to consume an excessive amount of oil and the knocking noise persisted. The check engine warning light illuminated. The contact had taken the vehicle back to the dealer where he was informed that sludge and metal fragments were found in the engine. The contact was informed by the dealer that the manufacturer would be notified about the failure; however, the contact had not yet heard from the dealer or the manufacturer. The vehicle was not repaired. The failure mileage was unknown.

- Campbell, OH, USA

The contact owns a 2013 Kia Optima. The contact stated while driving 30 MPH, an abnormal knocking sound began to emit from the engine as the vehicle began to sputter and hesitate upon depression of the accelerator pedal. The oil warning light illuminated the instrument panel as the engine stalled. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). Due to the failure, the vehicle was towed to a dealer for repair. The dealer diagnosed the vehicle with an engine failure but later informed him that an investigation was launched by the manufacturer and the result found that there was not enough evidence that the bearing wear had caused the engine failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown. The VIN was not available.

- Houston, TX, USA

The contact owns a 2013 Kia Optima. The contact stated while driving approximately 15 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with needing the engine replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was 128,122

- Tucson, AZ, USA

The contact owns a 2013 Kia Optima. The contact stated upon starting the vehicle, she heard an abnormal knocking sound coming from the engine. The oil warning light illuminated. The contact stated that she depressed the accelerator pedal however, the vehicle hesitated to respond. The contact stated that she was able to drive the vehicle however, the vehicle was shuddering while driving and stalled several times. The contact stated she was unable to restart the vehicle. The vehicle was towed to the contact's residence. The dealer was notified of the failure and advised the contact to schedule an appointment for diagnosis. The manufacturer was notified of the failure and advised the contact that they could not cover the repair of the vehicle because the VIN was not included in NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) however, the VIN tool showed that the VIN was included in the recall. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 130,000.

- Lake Charles, LA, USA

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA campaign number: 17V224000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Fredericksburg, VA, USA

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling). The contact stated while his wife was driving 40 mph, she heard an abnormal noise coming from the vehicle. The driver stated that the oil level warning light and another unknown warning light were illuminated. The contact stated he arrived and pushed the vehicle to the side of the roadway. The vehicle was not drivable. The vehicle was towed to an independent mechanic. A dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of failure. The failure mileage was 143,000.

- Owasso, OK, USA

The contact owns a 2013 Kia Optima. The contact stated that the vehicle consumed an excessive amount of oil and the contact heard an abnormal clinking noise. In addition, the check engine and oil warning indicators illuminated and flashed. The vehicle was taken to southwest Kia of rockwall (1790 interstate hwy 30, rockwall, tx 75087, (469) 402-2900) where an engine knocking test was performed, but it failed twice. In addition, oil was added to the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that they would investigate the failure; however, no further assistance was provided. The contact stated that the failure was similar to what was listed in NHTSA campaign number: 17V224000 (engine and engine cooling). The failure mileage was 122, ,856.

- Mesquite, TX, USA

The contact owns a 2013 Kia Optima. The contact stated that NHTSA campaign number: 17V224000 (engine and engine cooling) exceeded a reasonable amount of time for the repair. The contact received the recall notification in March of 2017. The dealer (Kia atlanta South, 7310 jonesboro rd, morrow, ga 30260) stated that the parts were unavailable for the repair. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Jonesboro, GA, USA