This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In May 2024, I took my 2013 Kia Optima (2.0L T-GDI) to my local dealership to have several recalls completed, including SC284QF (Hydraulic Electronic Control Unit). The dealership completed the recalls and I have a receipt showing all three recalls were completed. On Sep 12 2024 I received a recall notice stating the recall SC284QF had NOT been completed and to contact my dealership to schedule this recall repair. I looked up the Kia Safety Recall Campain instruction, detailing the repair step-by-step. I then went to my vehicle fuse panel (where the recall repair was to be performed) and was able to verify the recall has NOT been completed, despite the Kia dealership claiming (and documenting) the recall as being complete. This recall states that the risk of not competing this recall is potential engine fire while being driven or parked. I park this vehicle inside my garage (attached to my house) and this could have caused a fire which could have endangered the lives of my family. I have attached the Kia Safety Recall Campain instructions as well as a photo of the affected fuse.
There is an hybrid warning coming on which causes the brakes to loose it-??s ability to stop for some reason. It also slows the car to a hault while the engine is in full rev. It-??s a huge safety issue as this occurs intermittently with no warning. Last time I was on the freeway, luckily I was able to pull over to the curb without incident. I hit the bumper a little bit but was able to stop safely.
My concerns is for the safety of my family as well as myself. I feel this recall is dangerous and it can happen at any given time. I believe that the manufactures of this vehicle had plenty of time to have this issue fixed. I really don't feel safe driving it, especially with my family.
- Lakeland, FL, USA
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I was driving up the [XXX] north and where [XXX] merges to [XXX] I'm going 65mph on the far left side, and my dash starts beeping and reads WARNING STOP VEHICLE CHECK BRAKES. MY brakes go out, pedal to the floor sounding like grinding gears and doing some major damage, my acceleration stopped working. The [XXX] is merging on the left side so i had to avoid major traffic. I am a driver with skill as i dodge slowed and stopped vehicles, and get to the shoulder before [XXX]. I call for roadside assistance because kia says its free and its not. I was looking around the engine to see what the heck and unplugged the hybrid fuse and battery from back and suddenly it worked again and drive it home and right before I park I made a right turn, and it started beeping again, and this time it stayed this way. I almost lost my life, and I did lose my job because of it. GLENDALE'S CARSPRO KIA SERVICE DEPARTMENT IS THE WORST DEPARTMENT EVER!, they would not help me get a tow, I paid for the tow. THEY CHARGED CLOSE TO 5 GRAND FOR A REPAIR, Hydraulic brake booster module, AND A COUPLE HUNDRED FOR THERE HIGHEST SERVICE OPTION (Changing fluids, wipers, wash, detail, etc) this was a huge mistake and took nearly two months! My car had dust on it THEY DID NOT EVEN CHECK THE PRESSURE I HAD IN MY ALL 4 TIRES (EMPTIED UNTIL 25PSI) I started the vehicle and it started to hiccup as I idle I asked for the manager (a tall husky middle eastern guy with long hair and glasses). He replied "DOES YOUR CAR HAVE A CHECK ENGINE LIGHT ON" I said "no" he said "comeback when it does." I have received paper work from KIA corp stating that i could be reimbursed. I sent that document in and never herd from them again. I call customer service i even went to the Service dept and THEY ERASED MY SERVICE RECORD! Finally happened, with my car still Hiccuping, Rare ShutoffAlarm. I exit fw on green Light, made left; Alarm, No brakes, No gas, Hit curb, Near PEDESTRIANS, Trans Leaks, Part Recalled, No Results, New problem! INFORMATION REDACTED PURSUANT TO THE
I am concerned about my 2013 Kia Optima SX smoking at a mechanic shop. Mechanics identified smoke from the ABS Control Module or HECU. This raises serious safety concerns. I urge thorough investigation and prompt resolution. Clear communication is expected throughout the process to ensure vehicle safety and reliability.
The contact owns a 2013 Kia Optima. The contact stated that while the vehicle was stationary outside in the driveway, the contact saw that there was smoke coming from the vehicle. The contact went outside to inspect the vehicle opened the hood and saw smoke coming from the engine compartment. The contact disconnected the battery and left the hood slightly open to allow airflow. The contact stated that the smoke was eventually dissipated by the wind. The vehicle was not taken to an independent mechanic or dealer. The vehicle was not diagnosed nor repaired. The contact made the manufacturer aware of the failure, however, the contact was disconnected after providing information to the manufacturer. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 30,000. VIN tool confirms parts not available.
On or around Oct.15th 2023, My abs light, engine light, and all these other lights came on. So i got it home i got a recall notice in the mail that day saying to park my car away from structures and other vehicles. So i had it towed to a kia dealer here in town. they had it for a week. they said they performed a diagnostic on it and replaced the recall part to come get it. So i go get it i drive off got a mile down the road and all the lights came on and said pull over and shut car off. So there iam on the side of the road calling a tow truck to tow my car back to the dealer. if they would have drove the car after fixing it they would experianced the all the lights lighting up on my dash. Now that want to tell me there is no remedy to the recall fix and that i need a new electric battery and it is going to cost me $12,000. This is my only means of transportation. Can someone stop messing around and take this seriously, now the kia dealer is paying for a tow to tow my safety hazard car back to my house. Now it does not run... It ran when it got towed there.
suddenly while driving, vehicle produced a hybrid system warning light to stop driving immediately and do not drive. Next warning said to check breaks. Following the warning I tried to park, the car then rolled backwards, while foot was on breaks. breaks did not work! I immediately put the car in park and turned the car off. Car was then towed to dealership. When vehicle arrived at dealership warning light was no longer displayed. Dealership flushed out Break fluid and replaced break fluid. Car was picked up and while driving home (luckily was exiting highway) while getting off the ramp warning light came on again, had to stop vehicle in middle of road and place car in park afraid there would be no breaks. I waited with my Hazzard lights on as cars passed. Once the road was clear, I proceeded to attempted to pull car closer to the side of road to get out of lane. As breaking to park vehicle on side edge of road, loud crunching noises were heard and had to place the car in park. Left vehicle running this time while having it towed back to the dealership instead of turning it off this way they could see the issue at hand. When tech witness the issue, I was told the car was unsafe and that it was the break module or also known as Hydraulic Electronic control Unit.. Furthermore I looked up information on this issue and my Make & Model and year of my vehicle is listed on Part 573 Safety Recall Report 23V-652, page 3. Also Report shows parts: Component Name 1 : HECU Component Description : Hydraulic Electronic Control Unit Component Part Number : 58920-***** and also part number 58910- Although my vehicle vin number does not currently show a recall for this part, report also states VIN numbers will be released to dealerships November 10th 2023 and to the vehicle owners November 14th 2023. Not sure that my vehicle will be included but this definitely is a safety issue. If this would have been on the highway it could have caused an accident. This is not safe for anyone.
Brakes warning - Hybrid System warning caused brakes to fail twice while driving. Luckily no accident occurred. Have been told by mechanic that same part is recalled for non-hybrid models of the same car, however hybrid models do not have recall, even though it is the same exact part that is failing as recalled models.
I was turning into some parking spots so i could put my car in reverse and park closer to building i needed. I did not get a chance to putin reverse, the vehicle surged forward and was accelerating. My foot was not on the gas pedal. I was trying to brake. I turned steering wheel so I didn't hit brick building. I swiped the building and 2 vehiles on my right AND still did not stop right away. I kept on the brake and the plants, rocks, landscaping I think helped it to stop. I can get police report in few days.
The contact owns a 2013 Kia Optima. The contact stated while parking the vehicle and attempting to turn off the vehicle, the message -??Shift to Park-?? was displayed. The contact restarted the vehicle, shifted the vehicle into drive and then shifted back to park and the contact was able to shut off the vehicle. The vehicle was not diagnosed. On another occasion, the contact stated while pulling out the driveway the brakes applied unintendedly with the brake light remaining illuminated. The traction control warning light, the ABS warning light, the auto lock warning light illuminated and the code -??EPB auto hold-?? was displayed. The contact shut off the vehicle, but the failure persisted. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 155,000.
The ESC kight keeps turning on. The brake lights wont turn off, it wont let me accelerate while im driving at different speeds or it will decelerate abruptly. Yes its available for inspection. My safety and the safety of my two young children were at risk multiple times. This is my daily driver. And i was driving them to school when the car would not let me accelerate and someone almost hit me from the back. Also it happened to us on the freeway a few times as we are driving 65 mph the car decelerates abruptly almost causing major accidents while my children are in the vehicle with me. Not yet, i called the nearest kia dealer and they didnt have appointment ls until july - august. There were no warning lights at all. At first we didnt know what was the problem. After the few times it happened then the ESC light turned on and it stays on. Also the brake light wont turn off even when the car is off.
On June 12th myself and two friends were traveling on a rural two-way traffic hwy. As I was attempting to pass another vehicle, the car lost all power. I was barely able to avoid a head on collision. I pulled over to the side of the road which had only enough shoulder to fit my car and there was white smoke coming from under the hood. All the dashboard lights were lite after I pulled over, but nothing prior to the car losing power. I was on a curve in a dead zone for our cell phones. After opening the hood, white smoke was billowing out, and I could smell what smelled like burnt rubber. Once the car cooled off, I was going to attempt to start it, but I could not depress the brakes. The brake pedal was stuck. We managed to get a ride to an area where I could call to have the car towed to a private mechanic, who told me the motor had seized. I just purchased this car in March 2022. Nothing was ever mentioned to me by the dealer of any recalls or any other issues with the car. They made me sign a paper stating I was buying the car as is, which I see now should have been a red flag. The Dealer was San Jose Kia in California, and I'm very angry that they would knowingly sell me a defective car, risking not only my self but my family and friends.
hybrid system warning safely stop and do not drive with some kind of brake warning and then the brakes were basically non existent. Could not brake had to coast to a stop in a neighborhood very scary
I have 2 separate issues. 1. Anti-lock brakes don't always work properly. They have locked up in the rain many times. 2. My white pearl paint started chipping two years ago and now has large spots missing with bubbling in other areas.
A D V E R T I S E M E N T S
- Fleming Island, FL, USA