The contact owns a 2004 Kia Optima. While driving at approximately 20 mph, the power steering seized. Also, the subframe was fractured. The vehicle was not taken to a dealer and was not diagnosed or repaired. The manufacturer was notified of the failure. The contact believed that the failure was related to NHTSA campaign number: 09V183000 (suspension). The approximate failure mileage was 91,700.

- Mineapolis, MN, USA

As described by others driver side lower ball joint on '04 Kia Optima broke with 1 sheared bolt and 1 bolt just falling out (rusted with no clean areas) the ball joint had 1 part of the sheared bolt remaining and 1 rusted threaded hole. Dealer offered no help other than to indicate that this was not related to the subframe recall of last August ('09).

- Pepperell, MA, USA

I have been refused the repair on my 2004 Kia by no less than 3 dealerships about the rusting front end because of lack of rust proofing. It made the car undrivable 4 months ago and I have had no satisfaction. You are going after Toyota with both barrels yet you are leaving Kia alone and I have had nothing but serious expenses and problems with this car since it was purchased brand new in 2004. I have made several attempts at contacting your office with negative replies. If I do not here from this Agency in the near future concerning my issues I will contact the media and seek my restitution through the squeaky wheel getting the grease method and my attempts to have the government assist will be part of that discussion. Please put heat on Kia to get aggressive with the recall repairs.

- Haverhill, MA, USA

The recall concerning the 01 -04 Kia Optima subframe causing the car to be unable to maintain alignment is not being honored by dealers. I have made multiple attempts to either contact dealers for an appointment to which they would not return phonecalls or E-mails, or in one case actually got hold of a dealer who told me that at 130,000 miles it was time to replace the subframe and that I would have to pay for it. I have been eating tires and have not been able to keep this car aligned after the first 20,000 miles. I continue to drive this car because I am unable to replace it. I have had to put 2 clutches in it (the first one after 29,000 miles. For the record I have driven standards for 27 years before this and had never had to replace a clutch) and found out after the second clutch (which at no time would Kia acknowledge a design flaw or any culpability) that the original clutches were not lasting on these cars and a standard pressure plate clutch had replaced the original under an engineering change instead of a recall. This car is unsafe and Kia corporation and any dealer I have attempted to contact so far has refused ever to make good on any aspect of this car. This car and any 01-04 Kia Optima should have to be replaced by the Kia corporation for their blatant disregard to the consumer for their safety and costs. I am going to attempt a media blitz to inform the american public of this blatant disregard and these safety issues in the next few weeks and felt you would want to know in order to get your data in order.

- Haverhill, MA, USA

Received recall letter from Kia june15,2009, possibility of corrosion of the subframe. I called my dealer within a couple of days and was told no parts in they would call me. On Aug. 03 I called the Kia consumer assistance center and they called the dealer and was told still not parts. I was told I would be called back within two days to let me know why no parts however it was the same no call. I am concerned that my car may be faulty and I can get no service or help. If it is a recall why can I not get help to have it checked. Kia motors America Inc. Gave no reply and the dealer still says no parts. On Aug 15th it will be two months and no help. Thank you (this is from a recall letter to me).

- Martinsburg, WV, USA

Motor mounts and pulleys defective. This will be my third time to the shop in less than a month. The pulleys and mounts are bound to cause other damage.

- Lakeland, FL, USA