Door handle cane off and vehicle sometimes can not be licked

- Richmond, CA, USA

A few month ago, the front passenger door handle fell off when trying to open the door when the car was parked/stationary. The vehicle was taken to the dealership, and the handle and cover were replaced. Today, 10/22/2018, the right rear passenger door handle popped off when trying to open the door when the car was parked in the driveway. Both times the doors were unlocked, and the pressure applied to door handle was minimal (normal). The handle broke in the same place as the first. When contacting the dealership, we asked if the other handle (right rear passenger) could also be replaced, as this seems to be a defect. The service department said that they could inspect it when replacing the other handle, but could not order parts until it is determined that it is broken. Upon researching the problem on the internet, we found that Kia had issued tsb #tsbbod180_R1 NHTSA id #10151899, and tsb #tsbbod186 NHTSA id #10151901 in regards to the door handles on 2017/18 Niros, and said that all three passenger handles were to be replaced (not the driver). We then called back the service dept and inquired about the tbs, and were told that it wasn't for our vehicle. 2 handles in a couple of months would warrant the replacement of all handles. We don't understand why a recall hasn't been done, if this is an known issue, or why our vehicle is supposedly not included in the tsb. It is a safety issue, as access cannot be obtain from the outside of the vehicle.

- Salem, OR, USA

I went to a Kia dealer for an oil change and was then informed there were 3 open recalls on my vehicle. I received no notification by mail, email or phone. The repairs were to take 5 hours. I made an appointment to do the repairs and left the car there the entire day and had to be shuttled 20 miles back and forth twice that day. They were not competent enough to order the parts but were content to have me waste my entire day and tell me to come back again next week. The incompetent dealer is Kia on battleground in greensboro.

- Browns Summit, NC, USA

Rear hatch indicator suddenly comes on while driving and rear hatch opens on own. Even after hard slamming shut hatch is not latching all the time and randomly loosening and opening on its own. Loud rattle is also coming from rear of vehicle. This is a newly purchased automobile.

- Valley Stream, NY, USA