This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On April 13, 2024, when I started my vehicle, the instrument cluster immediately flashed the following warning msg surrounded by a flashing red circle: 12V Battery Very Low Stop Safely I turned the vehicle off, waited a few seconds and when I started it again the message did not appear. I contacted KIA USA and received a Recall Inquiry Case #. On April 18th, when I started my vehicle the same 12V Battery Very Low, Stop Safely msg displayed. It did not disappear upon restarting. Within 5 mts ALL the electrics were dead, including the instrument cluster AND the parking/emergency brake control AND the Vehicle Start On/Off button. I am very fortunate I was not driving on the highway when this occurred. Ditto for other drivers. My vehicle had to be towed to my dealer/service center. The tow service jumped the 12V battery and was able to drive it up on the flatbed. Today (April 23rd), my dealer/service center representive informed by the 12V battery tested okay, and the vehicle diagnostics they ran have not revealed any issues with the vehicle electrical system. They have been unable to reproduce or confirm the problem so far. My vehicle is still at my dealer/service center. What occurred is identical to the issues identified in the NHTSA Recall No: 24V-200 & KIA Recall No: SC302.
While driving, EV vehicle suddenly lost most of its power. Normal driving on 45 mph street until came to stop light. Would not accelerate over 28 mph upon light changing to green. 12v battery warning light came on.
Was driving to go pick up one of my kids later at night. Was roughly 1/2 mile from home driving about 40 mph when I heard a pop / noise on the rear passenger side. Was unsure if I had rolled over something or what. Shortly after that (few seconds later), the "Check Electrical System" came on. Since I was close to home, I elected to turn around to go home since I could conduct a fairly easy turn around near the sub-division. Before I did that, the car then noted "Limited Power" and came up with the Turtle icon. The speed was restricted to 25 mph. This continued for roughly several hundred feet. At that point, a second warning noting a critical issue came up and the speed was further restricted to 12 mph. I was able to go through the 4-way stop sign, continued to drive under the restricted speed. I was able to turn on my hazards and wave several people past me as I drove extremely slowly home (12 mph on a 35 mph road). I did arrive to my house and pulled up into the driveway where I was able to park the car. The vehicle was at roughly 65% charge when I had started the trip. As per the recommendation of the dealership, I had the vehicle towed using Kia's Roadside Assistance to the dealership the next day. The vehicle was unable to start or even turn on. The tow truck was able to use a battery pack on the 12V battery to be able to activate the car to shift it to neutral for towing.
While driving in a major thoroughfare, a red warning came on to check the electrical system, and that propulsion power may be limited. We pulled over to a parking area and consulted the manual. It suggested turning the engine off and back on again - we did so, but the warning remained. We determined that we were 2-4mi from our Kia dealer. Based on the manual information, we believed we would be able to drive at a slow speed and selected a route towards the dealer that avoided the highway. However then the 'turtle' warning light came on and we we were reduced to walking pace. We pulled into a side road, but were unable to pull over completely before we lost all motion. We activated the warning lights, but after a minute or so there was not even sufficient power for those. This was a rainy day with not great visibility. We feel lucky and this could have been so much more dangerous. We had to redirect cars around us while we waited for towing. The vehicle was at the dealer for a voluntary service campaign the previous month related to the ICCU. The online version of the EV6 2022 manual has different instructions - it says to refrain from driving and have the vehicle towed. We would have followed those instructions.
The vehicle throws a "charge interrupted" error on any Level 2 AC chargers and stops charging within few minutes of starting charge. The charging occurs only for 10~15minutes and immediately stops. The issue has been persistent since 3-4 months now and consistent on every charging session. I have to unplug and replug the charger multiple times to be able to complete charging. This also happened to me on a DCFC 150kW charger as well.
- Irvine, CA, USA
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To the questions listed: 1) For the last number of months the car will not fully charge when using a Level 2 charger (note: it will charge using a Level 3 charger). When charging I will get a message that "Charge Interrupted". When I go out to the car the charging has in fact stopped, and the charging cable connector is very hot to the touch. 2) In addition to the inconvenience, I worry the car is a fire hazard putting my family at risk. 3) The Kia dealers have not been able to replicate the problem and insist it is a problem with my charger at home. (Note: I have tested my charging unit on my son's Nissan Leaf and it works fine.) Note: they did apply the "Voluntary Service Campaign" however that did not fix the problem. 4) The car has not been inspected by anyone other then two Kia dealers. 5) After the last software upgrade, we had some random warning lights that would appear, and then disappear. This however, does not appear to be related to the charging issue as far as I can tell. Thank you.
Just got a safety notice from KIA for my EV6 saying the the car would stop with little warning, so with safety I can not drive a car the will stop on a freeway, so I would like a rebate or another car
2022 EV6 First Edition. Vehicle no longer accepts level 2 charging at the 11kWh window stick advertised speed. Providing car with any more than 9kwh and the charging port gets very hot and car will stop charging. Dealer is aware of the issue but as of now is unable to diagnose as none of their dealerships have power supplies that exceed 7kwh.
Inlet charging port overheats causing charging to be interrupted when using 40A or higher EVSE. This is dangerous because the charging port or the wiring harness behind it is overheating because of high electrical power which can cause a fire. Kia has acknowledged this problem by issuing a TSB which reduces the charging rate when the overheating is detected but this does not solve the actual problem with the port or wiring harness.
My system keep failing to charge keeps saying charging failure. Temp is 65 out side no sun and it's night time. I'm using charge point because kia said that was the best for home charging. It has become more and more each time
While driving the vehicle with the main propulsion battery charged to 85%, a battery failure warning light lit at the time the vehicle lost power, slowed down to a stop and lost all lighting. The fault was a failure of the 12 VDC auxiliary power system which resulted in a loss of vehicle speed, dash board buttons to not function, and vehicle controls including lights to be lost. The vehicle was unable to be locked. The vehicle lost power and speed in a remote location causing me to pull off of the road. The vehicle lost all lighting preventing me from warning other drivers of the hazard situation. The car was towed to the nearest Kia Dealership who has confirmed that the 12 VDC power system was de-energized, caused by a dead 12 VDC battery and failed charging module (Kia Part Number 36400-1XFA0) and is currently awaiting replacement under warranted repair when the parts become available.
On 5 May 2023 our 2022 Kia EV6 WIND AWD Automatic vehicle (~11,200 miles on the odometer) was being driven under normal conditions at approximately 30 mph in city traffic when the car lost motive power and a dashboard alerts appeared stating "stop vehicle and check power supply" and "check electrical vehicle system." The driver complied but the shutdown occurred on a heavily trafficked road and put the driver and other travelers at risk and caused the driver considerable distress. The incident was reported to the dealer and manufacturer via the Kia Access app, and the car was towed to the nearest Kia dealer and service center on May 8. The dealer diagnosed the problem as caused by a defective ICCU (a part of the electrical powertrain control system) requiring replacement. As of 12 July 2023, Kia has not provided a replacement part and it remains on backorder with no ETA for arrival. We have not been contacted by Kia and to our knowledge no one has inspected the vehicle other than the dealer service technicians.
Heard a loud pop from rear passenger side of vehicle followed by dash warning lights to check charging system, then pull vehicle over immediately. All power to the vehicle was subsequently lost immobilizing the vehicle. Dealer service department said ICCU board needs to be replaced, but is on national backorder. Car has been immobilized since.
After driving my vehicle for a few minutes on my way to work my car lost speed rapidly, going from 40 mph to 25 then seconds later to 22 mph. I tried to accelerate; the car was unresponsive and would not accelerate over 22 mph. Dropping speed rapidly and suddenly during rush hour on a secondary road with a limited shoulder was unnerving as the slow response required waiting for a gap in traffic flow to safely turn around to head home. Upon returning home a message appeared on right side of dash board in an orange circle "check vehicle system" with a small upside down triangle with letters EV also inside this circle and a "small orange battery" picture showed on the left. I called Kia Roadside Assistance and reported the above and was advised it would take about 90 minutes for a tow to dealer as I was unwilling to drive it. Once the tow truck arrived I tried to drive EV6 out of my driveway onto flatbed and it died halfway. Driver had to jump 12 volt to get car to start and maintain power to get up flatbed. He advised 12 volt had to stay connected to ensure power to deliver to dealership. After weeks of calling / emailing dealer, opening a case with Kia America and sending several unanswered tweets the dealer advised on 06/02 that tech determined the ICCU assembly and a new high voltage fuse would be required. The service manager advised this would take 7-10 business days but on 06/15 advised the parts had still not arrived and in following up with Kia America there was no available ETA on when the part would be received.
I was traveling on a neighborhood arterial road, when I heard a load thunk that seemed to come from beneath the rear seat. Moments later, I got a "Check electric vehicle system" warning, followed by "Stop vehicle and check power supply" in the dashboard. After another moment, the power was reduced to a maximum of 25 mph. I turned on the hazard lights because I was no longer able to match the flow of traffic (45 mph). No accident occurred. I was able to limp the car home on slower side streets. At home, I eventually got a "12v battery voltage low" message and the car was unable to move. I had to have the car towed to the dealership. The dealer service folks diagnosed the problem as a failed integrated charging control unit (ICCU). This same problem has been reported by others in the Kia EV forums. Kia Consumer Affairs says 87 of those parts are on backorder in the US with no ETA from Korea. Apparently, the part needs to be manufactured; they don't have them available in a warehouse.
A D V E R T I S E M E N T S
- Bearsville, NY, USA