This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving down the highway around 60 miles an hour and the engine shut off. There was a flashing light on the dash telling me to safely put the car in Park. I had no acceleration and had to get across three lanes coasting until I could safely stop. A light also flashed showing a picture of the plug-in and said something about lack of performance. I cannot remember the exact wording. Once I got to the side of the road, I put the car in park and turned the car off, then turned it back on and was able to drive away. I did notice when I got to the side of the road that the D was flashing on my gearshift. i-??ve called the dealership and I-??ll be taking it in tomorrow, but they advised they haven-??t had this situation before. But someone advise me about a recall on 2021 through 2023 4 xe-??s but my vin number isn-??t part of the recall. This happened during rush-hour traffic and I had my five year old son in the car. Needless to say we were both very scared. I am nervous to even drive it now.
I was driving on the highway and as the electric engine ran out of power (it is a plug-in hybrid), the car failed to switch to the gasoline engine. There were warning lights that flashed and the "D" on the gear shifter was flashing. Power steering still worked, but could not accelerate. I was in the far right lane and was able to coast into the breakdown lane where I turned the car off, waited a few second and turned it back on and it was running on the gas engine. I took it to the dealer the next day and they said they tried to recreate it, but the electric engine had not been drained, so I don't believe they had.
On June 17 I was driving on the highway in Tupelo, MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Was driving down the highway, warning lights on the dashboard illuminated. Lost power, engine and electrical power. Message to place Jeep in park came on. Pulled car to shoulder. It would not start for two hours. Tow truck arrived. Jeep would start. Taken to Jeep dealership and nothing was found wrong with it. Same thing happened one week later. I checked ant there is no recall for my specific car
This vehicle was sold unlawfully to me, with an open recall on it. I purchased the brand-new vehicle from Sterling Heights Dodge, Chrysler Jeep New car dealership on 3/23/23. I got at open of business 9am left shortly after 11am with the new car.3/24 The vehicle engine lights came on, RPM's were revved high, engine was making loud noises. I called the dealership to make an appointment with service, I was told I can't bring my car there for service it had to go to Toledo Service Dept Grogan the closest to me. I was told to drive it as is it would be fine. On 3/26 my vehiicle abruptly stopped in heavy traffic with my 5 year old grandson in the backseat. Nothing worked, all power was dead. I have videos of this. I had to get out and motion for traffic to go around us, several time we were almost hit. The car was towed to Grogan they got it in for service 3/28. It was discovered by the service manager on 3/23 when I purchased my new car that New car had an open recall on it launched 3/14/23, and the dealership entered 3/23/23 as the repair date to bypass the system because you can't sell a brand new car with an open recall. The car is dangerous, it has been sitting in service since 3/28 until present date totally disabled without ability to be fixed by Grogan experts. The car was unlawfully sold, it was not disclosed there was a open recall or I would have opted to buy a different car. The car is a lemon they will not take the car back although it was sold unlawfully New Cars are forbidden to be sold with open recalls, and open recalls are to be disclosed prior to selling consumers cars. It is going to cause a very serious accident with injuries and potentially even fatality.
- Toledo, OH, USA
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The contact owns a 2023 Jeep Wrangler. The contact stated while driving at various speeds, the vehicle shut off without warning. The dealer was notified of the failure and the contact demanded that the vehicle be bought back. The contact was informed that her request would not be honored. The vehicle was not diagnosed. The manufacturer was also notified of the failure and the contact was informed that she would receive a call back. The failure mileage was unknown.
The contact owns a 2023 Jeep Wrangler. The contact stated that the vehicle was purchased new. The contact stated that the vehicle failed to start at first attempt within two weeks of ownership. The contact stated that she was able to restart the vehicle after several attempts. The check engine warning light and a turtle warning light were illuminated. The vehicle was taken to the dealer, who had been receiving remote assistance from Chrysler engineers in diagnosing the vehicle. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 800.
While on the highway, vehicle engine simply went off without warning. Loss of power and ability to accelerate. Vehicle message indicated to turn off vehicle. Was able to safely pull the vehicle over and turn it off and back on. Brought vehicle to dealer to get checked out and they could "find no issues with the vehicle." Concerned with driving vehicle now as this could happen again.
Was driving my one week old 2023 wrangler Sahara XE. Came to a stop. I started to drive and my engine completely shut down. Rendering me stuck in the middle of a roadway in traffic. The message on the dash read that there was a shut down on my vehicle and stated something about the transmission. There was no warning, the engine just shut down and put itself in park! I have three children.. this is scary. I contacted the dealer and dropped the vehicle off for the day Where it was inspected but no code was found as a fault. I see thousands of other jeeps (XE-??s) have the same engine shut down issue. I presented these facts to the dealer. They dated that they can-??t do anything without a code!Please help fix this. Too many are experiencing this very real and dangerous issue!
The contact was an attorney who was filing a complaint on behalf of his client, who owned a 2023 Jeep Wrangler. The contact stated that while his client was driving at an undisclosed speed, the vehicle lost motive power. The failure caused his client's vehicle to be rear-ended by another vehicle. No air bags were deployed upon impact. The contact's client was transported to the hospital for a brain bleed and neck and back injuries. The client suffered a recurring concussion. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. Prior to the failure, the vehicle was towed to the dealer on three separate occasions because the vehicle failed to start. The contact related the failure to NHTSA Campaign Number: 22V86500 (Engine) however, the VIN was not included in the recall.?The failure mileage was approximately 1,000.
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle failed to restart. The check engine warning light and service battery warning light were illuminated. The vehicle was towed to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided to a case manager, but no further assistance was provided. The failure mileage was 1,488.
Jeep Wrangler 4xE car engine died for reason unknown while traveling at a steady speed of ~40mph. Dashboard and car lights remained powered on, but the engine suddenly became unresponsive and the car began to coast. An error message appeared on the dashboard display but disappeared before it could be written down. About 5 seconds prior to the engine dying the cruise control, which had been engaged a few minutes earlier, but which was not believed to be active at the time, was toggled. It was a very dangerous situation, but no injuries resulted from this event. Car dealer could not replicate the problem. No error messages found stored on the car computer were found by the dealer. The problem has not occurred again, but the car has not been driven much since the event. Cause of the problem remains unknown.
I was driving approximately 30-35 mph when my vehicle engine no longer would accelerate. On the dashboard, the "D" to signify I was in drive was flashing in red, as opposed to being lit in white as usual. There was another warning light flashing in red, which was a lightning bolt with the characters ) ( around it. My car was dinging an alert sound. I was able to turn my flashers on and coast over to the side of the road. There was a significant safety concern considering I was in a city with cars driving around me, and had they not slowed, may have struck my vehicle because it decelerated so quickly. I attempted to push on the gas to accelerate, and nothing happened. After pulling over, I turned the vehicle off and back on again, and the problem was no longer there. Following this, my engine over-revs when I accelerate (3,500 + rpm to increase my speed by 10-15 mph with normal to light touch on the gas). I have noticed a jerkiness to acceleration and shifting of gears since this occurred also. Another issue is I will turn my car on and the engine will rev up to 2,000 + rpms without me touching the gas to accelerate. It will idle around 2,000 rpms until I drive or turn it off. I purchased this Jeep brand new. I see on Consumer Report there will be recalls in January 2023 on Jeep Wranglers 4xe manufactured a few months prior to the one I purchased with the same issue that I am having. I brought it in to the Jeep dealership where I purchased it. They ran diagnostics but said they were unable to find any issues. They took it for a test drive and were also unable to decipher anything wrong with it. This is a safety concern because if I am driving on the interstate or highway at appropriate speeds and my engine stops working like this again, I may be struck or cause an accident that could cause myself or others harm. The fact that 2021-2023 Jeep wrangler 4xe's manufactured prior to mine are going to be recalled in January with this same issue is concerning.
Engine turned off and vehicle came to an abrupt stop. Battery level showed less than 1% on the 4xe at the time of the stoppage. I was driving about 25 mph when it occurred. Placed the vehicle into park, pressed brakes and restarted vehicle. Went to dealership to complain and they said they could not replicate the problem.
A D V E R T I S E M E N T S
- Longs , SC, USA