This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has been nearly underivable since purchased. Several times I have taken the car in for things like: No power. The car will drive, but slowly and with no "get up and go". It takes quite a bit of time to get to legal driving speed. This has happened on a highway at least once, and multiple times on regular roads. My electrical system has failed, and all components, including my battery, has shut down. This happened on the highway on my way to work. I lost time at work as well as my car for 34 days. (This is the second time it has happened). My gas tank cover refusing to open/my gas tank refusing to accept gas. My electric battery getting too hot and burning through wires, including my coolant tubes, which in turn, shut my car down. This happened on a major road. All of these things have caused immediate safety to myself and others that have been in my car when it stopped working. I have thankfully been able to get myself off the road in all of these instances without causing an accident. There have been several break downs where I had to have someone come get me, and I have had it towed several times to the dealership as well. I have broken down entirely on the highway several times, slowing to a stop and having people needing to drive around me, or stop to help. I have taken the vehicle in many, many times and have been without my car for over 40 days (if I counted, it would be over 60 days). The dealership has told me it's a 4xe problem, but then lists the problem on paper as various things (coolant leaks, high voltage battery problem). At this point, I am afraid to drive it, as I have 1 active recall with no remedy available and a few alerts. My check engine light came on again this morning with no reasoning behind it, and the Jeep says to check ABS braking system and electrical systems. It's my very expensive daily driver. It has been inspected by two dealerships, with me taking into one dealership at least 12 times for recalls and repairs.
The manufacturer has not been able to remedy the batteries for electrical propulsion, saying "no remedy available ". Makes me hesitant to drive or park near other vehicles or structures. I have also complained to the dealership, where I purchased my Jeep, about a wobble/shake in the front-end when driving over bumps. After two attempts they have not been able to find a reason for or repair my vehicle. When driving in rain, this condition makes control a dangerous issue in heavy traffic. The most recent occurance was on [XXX] where the posted speed limit is 80mp, accompanied by heavy 18 wheeler traffic! I have also experienced the wobble/shake when traveling [XXX] from Texas to Louisiana, in the rain, surrounded by heavy automobile & 18 wheel traffic once again. This is a very stressful and uncomfortable situation to be in. I have experienced the wobble/shake soon after the purchase of my Jeep, still exists after several mechanical inspections at the dealership where purchased. I have also written a letter to the manufacturer, dated August 22, 2024, for these issues & the devaluation that exists with this particular model, to date I have not received a response! There is no excuse for the inability to repair or respond to my concerns! I have a copy of my letter to Customer Care for Stellantis & recall & repair documents; I am unable to upload at this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driving in hybrid mode at approximately 50 mph in moderate traffic. experienced sudden loss of power and decelerated immediately to <5 mph nearly resulting in rear end collision from following truck. navigated traffic at <5 mph and pulled into parking lot. Warning lights included -Service charging system -Check Engine -Battery Warning -Plug Status Fault -Torque Limited Warning Shut down vehicle and towed to Suburban Jeep Ann Arbor. This is the fourth occurrance in approximately 4 months/4,000 miles.
Will pull out into intersection and jeep wrangler 4xe will loss motive power leaving vehicle incoming traffic. I have been waiting for new battery for two months but the dealer said it was safe to drive. It is a dealership for loss of motive power.
While driving down the highway at speed, vehicle lost power and the a check engine light. I had to immediately exit the highway, shift to park, and shut down the vehicle. Once restarted, vehicle operated normally, but with the check engine light on. Computer scan shows code U0293 "Lost Communication with Power train Control Module".
- Enterprise, AL, USA
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Vehicle has a recall on it for the high pressure fuel pump. I have been told by the dealership this part is on back order and can take 12 months before they can fix the High Pressure Fuel Pump. I called a second dealer ship and they also told me it could take 3-12 months before they could fix it due to limited supply of the part. DMV will not give me my car tags until this recall is remedied.
22-?? JEEP 4xE LOSS OF MOTIVE POWER Vehicle wouldn-??t start for approximately 15 minutes. Showed charging system error and a battery light was on. Once vehicle started it was driven 5 minutes, parked and turned off. Within 30 minutes it was started again, and driven down the street when it lost power and indicated the speed was limited. I attempted to turn around to get back and park it when it quit in the middle of an intersection. Vehicle had a message to put it in park. I did. It wouldn-??t restart or go into neutral to even push it out of the road. After about 10 minutes it started and I drove it back. It kept losing throttle and rolled opposite direction down a hill while in gear and still running. The throttle intermittently would work and rev then move forward. I backed it uphill into my driveway with it continued to roll forward and then rev the engine and reverse. When it losses power to the pedal it doesn-??t rev the engine and will roll. Instrument panel and lights/entertainment still work when it does this. Mine and my children-??s safety were put at risk. We called the dealer where we purchased from -??Orangeville Chrysler Dodge Jeep Ram - 207163 Highway 9 East, Orangeville ON L9W 2Z7-?? was told to bring it in. I said it was extremely dangerous and unsafe to drive. I asked for them to have it towed in and they refuse to pay for the towing. We mentioned a query into safety recall 22V-865 by ODI we found but they stated it was unknown to them and VIN didn-??t show an open recall. We are without a vehicle as it sits in the driveway presently. (incident may be related) In nov 2023, about 9 months prior to this my [XXX] daughter was driving with my 9 and 11 y/o in the back seats and went into a ditch, damaging the front passenger fender, front bumper and hood. She mentioned something happened to the car and she lost control. There was no police report for this. There were engine lights on. We called a tow to get it out. The engine light went away on it own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
We ordered in April 2022, a 2022 Jeep Wrangler 4xe Sahara plug-in hybrid, arriving late May 2022. In mid-June 2024, when starting the Jeep, it went into "limp" or "safe" mode. The Samsung EV battery was fully charged, indicating a 99% charge available, which translates to an approximate 24 mile range on the EV motor. The check engine light (CEL) came on as well as a "charging system failure" message came on in the center of the message center. The Jeep dealership in Temecula, CA, received the Jeep, which would only operate on the Internal Combustion Engine, and even then at 50% of available power, with the a/c system non-operable. The Internal Combustion Engine would not respond to throttle input, where it would not start (from engine off mode) more than a dozen times while en route to the Jeep dealership. It was unsafe being at the front of a long-line of cars when a light turned green and then applying the throttle, nothing happened, where we very nearly got rear-ended on multiple occasions. The DCH Temecula dealership who is servicing the Jeep advises the Samsung EV battery had an internal failure and requires replacement. The Samsung EV battery is on order or in transit/shipping, has not arrived. We have been without the Jeep approaching a month. In addition to our concern for this happening to others, we are really concerned about this being a recurring issue and problem.
My vehicle has a recall for the High pressure fuel pump. While driving the engine light and cruise control light will turn automatically and then go away consecutively. Yes, the issue has been confirmed and inspected by the manufacturer and the dealership in which I purchased my vehicle. The vehicle will stall when running or randomly turn off and smell like smoke. I have made 3 appointments in which the dealership will advise me to drop my vehicle off and once I arrive they tell me they do not have the parts. I called the manufacturer and they advised they receive the parts every 7 days. I have contacted the dealership and I will not get a response. I'm scared for my safety and others. The contact stated she would appreciate a response and assistance with a recall for the vehicle.
I am writing to express my serious concern regarding the safety recall initiated by FCA US for the Jeep Wrangler 4xe. This recall, which pertains to an internally failed HV battery, poses a significant safety risk to vehicle occupants, bystanders, and property. As stated in the summary provided by FCA US, an internally failed HV battery in the affected vehicles could lead to a vehicle fire, regardless of whether the ignition is on or off. This presents an alarming safety hazard, as a vehicle fire not only increases the risk of occupant injury but also poses a threat to individuals outside the vehicle and can result in substantial property damage. While it is commendable that FCA US has initiated a voluntary safety recall to address this issue, the proposed remedy raises several concerns. The instruction for customers to refrain from recharging these vehicles and to avoid parking them inside buildings or structures, or near other vehicles until the final repair is completed, is deeply troubling. This instruction places an undue burden on affected vehicle owners, as it significantly disrupts their daily routines and raises questions about the practicality and feasibility of implementing such precautions. Furthermore, it fails to provide a comprehensive solution to mitigate the risk of vehicle fires effectively. Moreover, the solution is completely ineffective as it puts the liability back on the customer since FCA will not deem the vehicle inoperable. This refusal to acknowledge the severity of the safety risk and to take appropriate measures to ensure the safety of vehicle occupants is unacceptable. I urge thorough investigation by NHTSA into the root cause, that they ensure transparent communication by FCA, and accountability for FCA's inadequate response. Failure to address this promptly endangers lives and property. Please prioritize this critical issue.
I was stopped at a red light with my foot on the brake, and had been for at least 30 seconds. The jeep all the sudden revved and started moving forward. I continued to push on the brake but the jeep didn't stop. I attempted to turn the jeep to the right to avoid the car in front of me, but was unable and slammed into the back of the car. Despite my foot being on the brake the jeep continued to rev even after I hit the car. I put the jeep in park and it stopped revving. A police report was filed. There was damage caused to the car in front of me. The jeep has not been able to be taken to the dealership yet for inspection.
Engine speed became limited while driving and abruptly slowed down to 10 MPH while driving on the streets almost causing an incident for myself and others. Once car was stopped loud noises would come from Hybrid cooling system as if it was overheating upon start up. Dealer confirmed inspection and fixed hybrid cooling system which was covered under warranty. 3 weeks later after fix, vehicle engine light came on again and car had to be in service for another warranty issue connected to the fuel line. No warning lights, messages or symptoms of problems before incident happened. My family and I are terrified from the first incident and the 2nd engine light coming on only a few weeks later has confirmed our concerns that jeep has made a faulty product and these vehicles should be recalled.
I was going approximately 60 mph on MN Highway 100 S in the far right lane, driving with a half full tank of gas and <1% battery in -??hybrid-?? mode, when suddenly and error message saying -??service charging system-?? error appeared in red on the driver console and all engine acceleration stopped working. The vehicle then displayed a message to shift to P to start the engine. But it wouldn-??t let me shift to P while going 50+ mph. I managed to coast to a relatively safe area on the shoulder of the highway with minimal disruption of traffic, bring the car to a full stop, and restart the engine. However if I had been in the far left lane of the highway instead of the far right, or in a section without a safe shoulder, this event could have been the start of a major accident, endangering myself and many others. The spontaneous total loss of driving power in the 4xe is an inexcusable public safety risk. I know there has been a previous recall for a different issue that also produced this effect. This issue must also be fixed.
No issues yet, but no dealerships have any information regarding the timing or availability of parts from FCA to replace faulty high pressure fuel pump (HPFP) for the diesel Wrangler JL 2022.
In April 2023 I was advised via a letter from Mopar of an important recall concerning the -??High Pressure Fuel Pump-?? in my 2022 Jeep Wrangler. The correspondence warned that a failure of the fuel pump could result in a catastrophic crash without prior warning. The letter also indicated that -??a remedy for this condition is not currently available-??. Having not heard from the manufacturer for several months after receiving the recall notice, I contacted the recall hotline in July to request an update. The agent I spoke with indicated that parts to address the recall are not yet available, and she was unable to provide me with an estimated timeframe for the repair. The lack of a remedy, despite the implied severity of this recall, leaves me deeply concerned with the safety of my car. I rely on my vehicle for daily transportation and feel as though I-??m taking a risk driving it. The car is less than one year old and has only 6378 miles on the odometer.
I was driving on the highway at a speed of 70 miles and suddenly I lost total control of my vehicle I lost my engine and without electricity nothing worked I was close to having an accident
Driving in the highway at 70 miles an hour. All of the sudden the car start slowing down until the gas pedal was doing nothing.I have to pull over to the side road and turn the car off. And again multiple times to get the gas work again.
Most importantly, this occurred about 7 days AFTER the NHTSA 22V-865 recall for this issue was performed. Driving rural paved road at approximately 35 mph. Vehicle abruptly lost all motive power and went to electric only mode with a top speed of about 3-4 mph showing a red turtle icon on dash and -??Service Hybrid Electrical Vehicle System-?? and -??Service Charging System-?? messages. After stopping to investigate, vehicle could not be shifted out of park or moved. Vehicle required tow for repair A few hours before this occurred, vehicle experienced two short intervals of similar loss of power, both of which abated within less than a few seconds. Most concerning is that this occurred after recall 22V-865 was performed, indicating that the safety issue is unresolved by that recall or is an independent issue. Total and unanticipated loss of power creates a safety issue in our hilly and populated terrain.
Driving on the interstate with Adaptive Cruise Control on at 72mph the vehicle loss power. Error message appeared, "Performance limit pull over put in p and start " plus "service charging system". Vehicle quickly decelerated and luckly I had a place to pull over out of traffic. I then restarted the vehicle without issue.
A D V E R T I S E M E N T S
- Kingsley, MI, USA