This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since the purchase of this vehicle brand new, it has been back to the dealer 14+ times for the battery/hybrid components. It causes "a fire hazard" and I am instructed to not park it in my own garage, near other vehicles and it'd be best to not drive it. This has happened more times than not since owning this vehicle and the problems persist. Right now it has another battery/heater issue and it isn't functioning properly, yet I am told to drive it anyway as the parts are on back order with no date/fix in sight and they do not want to provide a loaner indefinitely. Meantime, I do not feel safe, it's always at risk of catching on fire whether parked or in drive. Many of these same vehicles have caught fire and people are battling Chrysler/Jeep daily. When is the safety entity going to step up and force a buyback for the safety of the owners/passengers? I have a $70000 vehicle that does not function properly and is unsafe to be on the roads or parked anyplace.
Recent recall 95B was performed December 15th, 2024 on my Jeep 4xe. The vehicle passed the road test involved with the safety recall to detect a defective high voltage battery. On December 26th, within 100 miles of the recall test being performed, the vehicle cruise control involuntarily shut off, check engine light illuminated and the vehicle lost power on the freeway. We were able to return home with the vehicle lurching while driving, having erratic acceleration from a stop and pushing through braking. The issues continued a few days later when delivering to the Jeep service center and the Jeep died in the service lane and had to be pushed the rest of the way to the service bay. The "fix'' that Stellantis has provided seems to simply later detect the battery issue that the recall test was designed to detect under their care during the test procedure. There are numerous other 4xe owners that I am aware of that are having the same post-test failures and motive power losses in traffic soon after their vehicle 'passed' the battery test. This 'solution' is causing a dangerous situation for the owners and the general motoring public. The Jeep has since been reevaluated and determined that the battery that the recall was intended to detect is indeed defective and is being replaced.
After performing the 95B recall, within 20-30 miles of driving the CEL came on. After powering off and back on the -??service charging system-?? alert displayed on the dash. The vehicle seemed drivable however, and I proceeded to drive it to the dealership two days later which is about 4 miles away. In multiple instances when trying to accelerate from a stop the vehicle would not accelerate to more than 3-4 mph for multiple seconds leaving me stranded pulling out across traffic in the middle of an intersection waiting on the car to accelerate to a normal speed. Regardless of how much the accelerator was pressed the vehicle just rolled forward very, very slowly. Eventually, the vehicle lurched forward violently. Within this 3-4 mile drive this happened 3 times. The car remained jerky and unpredictable. I was fortunate to be driving at a low traffic time and made sure to allow extra space due to feeling the car acting slow after the CEL appeared. Had I treated it normally during normal commute hours, I would have been hit by oncoming traffic. I left the vehicle at the dealership and am waiting on response.
The vehicle-??s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95B recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won-??t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would-??ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.
The vehicle-??s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95B recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won-??t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would-??ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.
- Middletown, DE, USA
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I was driving on [XXX] in San Diego going 75 mph and I received a number of alerts and flashing and audible sounds. When I looked at the dash it had an alert that said performance unstable pull over place vehicle in park. I immediately lost power to the accelerator and the car started to slow so I pulled over on the shoulder. Luckily, I was in the right hand side lane in the carpool section, and there was a shoulder. If there had been no shoulder, I would-??ve been stuck in traffic in the lane. The car would not restart and I had to have it towed from [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I would like to express a concern with how Jeep is handing the issue with the hybrid batteries in the Wrangler 4XE. I'm connected with the 4XE across the US and Canada and I am seeing issues with how they are addressing the potential for fires in the batteries. In my case, my Jeep was initially part of the B9A recall but was removed from the list. I was on the 04B recall list and had that update performed. A few months later, my battery triggered the P0BBD code that indicated that I needed a new battery. We have seen this trend in the 4XE community where someone who wasn't on the B9A list ended up having a battery issue. Some of these instances include Jeeps that were on the 04B list but had yet to receive that update because Jeep communicated that it was a "defrost" recall without telling customers that they were receiving the same updates that were included in the B9A. So some people are putting off a very important recall because they believe it is just a defrost recall. After I had my battery replaced, the latest 95B recall was issued. My Jeep is on this recall list even though I just had a new battery installed. It would sure seem like the issue with the separators in the battery would have already been known when my new battery was installed. To me, that is an unsafe mishandling of the situation to put a known faulty battery in during a replacement. I do not feel that Jeep is handing these battery issues well and I believe they need some sort of accountability in place to make sure they are truly resolving the issue and not putting band aids on a major issue. We have tracked some data in the 4XE community and are aware that way more batteries were impacted than Jeep announced would be. As well, many batteries have had to be replaced after the recall. This tell me that either Jeep isn't being very forthcoming with the data or they just don't know the correct method for addressing this matter. We need something done before someone gets hurt or killed.
While driving the vehicle shut off and displayed a warning to check battery charging system. I had to deploy emergency flashers and coast into a gas station parking lot. After parking and I was able to restart vehicle after a couple attempts and it ran normally. It has not happened since but very concerning as I was in a 50 mph area when vehicle shut off and was luckily able to safely find a pull off area. I stopped by the local dealer to report the issue but they saw no outstanding recalls or service bulletins so nothing was done.
Attempted to pull onto highway and lost propulsion. Dash lights lit up. The vehicle was powered off and upon starting it back up it multiple times it displayed the -??service charging system-?? error. I was ability to limp home with limited propulsion and had the vehicle towed to the dealer on 8/8/2024. Dealer was great to work with and stated that the vehicle needed a new HV battery. The processing time for the part was 10-14 days after approval from Stellantis engineering. 8/29 still no vehicle, but was told that the part would arrive this week. 33k miles 2021 Wrangler Sahara 4xE
I was leaving my home on July 25th. Suddenly when turning onto the freeway approach. The car battery light turned on. Then suddenly a Red Turtle came on dropping my speed instantly from 35 to 5 MPH. I was able to barely avoid an accident by throwing the steering wheel to the right moving out of traffic. Had this been about 1000 feet further along, things could have been dangerous. I had the car towed to the dealership.... where they informed me this is the hybrid battery.... an issue that I have had now 4 times with this vehicle and was supposed to be fixed. It has been in the shop for over 2 weeks.
Vehicle just turned off, lost power while driving. A "Check Charging System" message showed up on the dashboard. I was able to restart the vehicle with no further errors.
My vehicle caught fire while parked in my driveway and burned to the ground resulting in a totaled vehicle, damaged garage, and damaged concrete and driveway
Unexpected unwarned complete loss of all motive power while driving on a 4 lane main road. The Jeep lost all power, no ICE power and no elec motor power. Dash message said put vehicle in park to restart - at the time i was going about 45mph in the left lane of a 4 lane. Vehicle coasting and decelerating as i was on flat terrain. Was luckily able to get safely to the shoulder. Vehicle restarted after putting it in park, then drove normally with nothing out of the ordinary, no more messages, no warning or check engine lights.
Our vehicle electrical components has been acting up since we bought it in 2021 (all lights flashing, stalling and not able to restart the vehicle). In 2023, the vehicle stalled in the middle of a 6 lanes busy highway and would not restart. Following this, recalls were performed (unknown if related to any issues). Again, our vehicle stalled and wouldn't start again even after all recalls were performed. Our dealer said it is unsafe to drive and will change the EV Battery but from reading online forums, this did not solve the major similar issues for other Jeep 4Xe owners. When issues occurred, all warning lights would turn on and the most recent issue, the engine light stayed on. The Jeep has been with the dealership for over a month. There was no accidents, luckily as other vehicles managed to avoid us luckily as this could haven been a tragic accident even fatal.
July 2024 -?" driving over 40 mph the Rubicon on a busy two-lane highway with my [XXX] and lost all acceleration. Interior warning lights started flashing with the warning, -??Service Electric Throttle Control.-?? As this was up hill, there I nearly started going backwards and two vehicles swerved around me as I was able to pull over. As cars honked that drove by, I turned the vehicle off which was at this point, making a rattling/wobbling noise. I turned the vehicle back on and off at least three times, with hybrid vehicle working. As I was two miles from home, I was able to get back with the vehicle dropping acceleration (with no horsepower and no ability to go on gas mode) twice until I rolled back in basically neutral. We called USAA to have the vehicle immediately towed to Jeep Rairdon in Kirkland, WA. Jeep Rairdon said they would do an inspection three days later where they will assess if we can get a loaner. It-??s sitting in their service lot with no info. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle was running and suddenly shut down due to a hybrid battery warning right in the middle of traffic, rendering the vehicle undriveable and leaving me in a dangerous position. Vehicle had to be towed to a dealership. Code P0B24 $07EF Hybrid Battery A Voltage Unstable.
Been waiting since early January for Freehold Jeep to repair the recall with the hybrid batter, risk of fire while ignition is on or off. They are not calling me back to get this fixed.
- What component or system failed or malfunctioned, and is it available for inspection upon request" High voltage battery may fail internally - How was your safety or the safety of others put at risk? An internally failed HV battery could lead to a vehicle fire with the ignition on or off. - Has the problem been reproduced or confirmed by a dealer or independent service center? MFG & NHTSA recall B9A/23V-787 22 Nov 2024 - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" No, There is no remedy from the mfg at this time of submission. Recommendations from the manufacturer is: 1. refrain from recharging the vehicle; 2. not to park inside of buildings or structures, or 3. near other vehicles until the vehicles has the final repair completed.--> It has been over 6 months since this issue has been known and there is not remedy. Not having access to the primary function of propulsion for such a long length of time is unacceptable and should prompt either a repair (which is not available, replacement vehicle; refund, or some other form of compensation. The mfg has already denied my claim for replacement/refund of the vehicle.
A D V E R T I S E M E N T S
- Portage Lake, ME, USA