This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Shifter cables on my 2020 Jeep Wrangler have fallen off FIVE times leaving me unable to shift the car or drive it and it is necessary to pull over or coast over to the side of the road wherever I may be. The inability to shift is accompanied by a terrible burning smell. The dealership has attempted to repair it by putting the cables back on and by replacing the cables with new cables to no avail, the problem continues to occur. My safety and the safety of others is put at risk because the car is not able to function properly and maintain speed. Without warning this can occur and cause an accident on the road or highway. I have filed a Lemon Law complaint with the Jeep manufacturer. The problem has occurred FIVE times 3/29/22, 9/20/22, 10/14/22, 10/17/22, 11/22/22. All five times were without warning.
While driving on the freeway at 75mph in 2wd the rear axle locker comes on by itself. You will press the button to disengage it and it will just blink. Sometimes it will release, but will turn back on by itself. This is not safe and left my vehicle in a compromising condition.
Clutch pedal intermittently sticks when pressed to the floor. If you press and hold the clutch to the floor and release it slowly you can feel it bind up. 3 things normally happen. #1. It will stick to the floor #2. It will stick for a short time and as you raise your foot, the pedal will hit the bottom of your foot, jerking the jeep forward. #3 it does release as normal. I have taken the Jeep to the dealer last year 8/21 and they couldn't replicate the issue. However they reported a leaky hose that they replaced. I couldn't identify any hoses that were newly replaced. It has gotten progressively worse and now I can replicate the issue after a few attempts. When at a complete stop pointing uphill there is a risk of rolling back into another vehicle if the clutch doesnt engage. Transitioning from a complete stop to moving forward is not very smooth if the clutch pops up on its own. Sometimes it ends up in the engine stopping and having to restart the vehicle. The Jeep is available for inspection. I have tried to schedule another repair but waiting for a response from the Dealer. The Jeep has other recalls for the clutch and I believe all recalls have been applied to the vehicle. I have an email that I sent to the dealer with photos that I sent to the dealer when I first noticed this issue. I can also try to find the invoice from last year.
Engine surges forward when coming to a stop (brakes applied) or when at a complete stop and the engine is in drive.this happened in Aug 2020 with 5000 miles on Odometer, and again in June 2022 with 26000 miles.
I have a 2020 JL Rubicon with manual transmission and 15,970 miles on the vehicle. I have taken it into my local dealer twice for clutch recall issues, the latest in November 2021. 3 weeks later my clutch failed in the middle of a 5 lane highway; there was a terrible grinding noise and a burning smell and the vehicle came to a halt within 30 seconds. I was extremely lucky to be able to get over to the shoulder before it died in the middle of the highway. I had the vehicle towed to the nearest dealer and they say the clutch failed due to user error and I need to pay $4500 for repair. I opened a case and it was summarily closed one day later, with FCA providing the same user error answer based on the notes from the dealership. The issue with the manual transmission in this model is well known, as any search of Jeep forums will tell you, and FCA has consistently denied any responsibility.
- Pacific Palisades, CA, USA
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This started in May. The rear locker light came on by it self while driving, and at one point, service locker light was also lit up. I wanted to make the appointment but the light went out so I continued driving. In June, It came back on so I made an appointment with the dealer who was not able to get me in. The dealer kept the car for almost 2 weeks, changed a part and sent me home. As I was driving home from the dealership, the light came back on. If the axle is locked at a high speed(which is for off road, low speed only) this could potentially damage the rear axle differential and have catastrophic failure, which could lead to a crash. This issue is occuring at random.
The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA campaign number: 21V028000 (Power Train) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact they do not know when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.
The AutoPark sensors, ( Park Collision Warning), in my 2020 Jeep Wrangler randomly triggers and engages AutoPark. The false triggers randomly occur when the vehicle is in reverse. The condition occurs at very low speed after the brake is touched. The false triggers occur during daylight or night conditions. Once AutoPark is engaged the vehicle will not move. The engine must be turned off and sometimes the AutoPark switch must be turned off before the vehicle will move. There is usually no object within 15 feet of my vehicle to trigger the autopark sensors. I videotaped some of the occurrences using my cell phone. The Jeep service department is not able to diagnose the problem. In addition, the false triggers are not creating system log entries to prove the event occurred. Jeep service department will not use my videos as evidence the event happened. Jeep Service will not escalate the problem unless their service department can recreate the condition. My video is 200MB, exceeds your upload limits.
The neutral automatic start/off switch was activated as I was stopped at a red light. Vehicle suddenly turned off and jerked as I was proceeding to go on a green light and vehicle did not want to turn back on until 20 min later.
Brand new jlur first road trip, got less then 500 miles out of co into hays, ks. Vehicles has lees then 5000 miles, was passing a vehicle at 68 mph. Lost all forward gears, got a code for valve body silenoid high voltage. Jeepcares did nothing for a tow. It's a little sad you pay $55,000+ for a vehicle, just to have a vehicle sit in the shop with no loaner. Transmission is on a 2 month back order. Word of advice stay away from any the new jl/jt model Jeep.
8 spd transmission continuously up an down shifting at highway 5th6th7enth gear maybe 8th and city driving very dangerous in roundabouts. No deceleration downshift until 2nd gear slam you into the dashboard.stays in gear at stop have put in neutral. Poorr fuel mileage 13-14mpg highway 12-14mpg city. Steering lots lane wondering continuously steering easy-to-cross lanes on curves if tire hits grove in road may shoot in other lane. Dealership said that's normal
Vehicle chassis vibration at roughly 83 mph and 2100 RPM in gear 7. vibration seems be coming from center of vehicles base near gear selector. It is more noticeable under load. Vibration echos through vehicle with a harmonic sound.
2020 Jeep Wrangler jl with less than 3000 miles will periodically lose acceleration and not go past 3 gear. This has happened multiple times after driving for a bit and attempting to accelerate from a red light or stop sign. I have noticed if you turn off the vehicle and back on, it seems to fix the problem but the unexpected loss of acceleration and ability to reach normal operating speed has put me in danger situations numerous times. Not sure if it is related but I also noted that the auto start/stop warning light was on the last time it happened.
I was sold a new automobile with a serious open safety recall, NHTSA recall # 20V-124, that was no disclosed and not repaired before it was sold to me and I took possession of it.
I believe the vehicle clutch failed and the vehicle lost forward propulsion. Prior to the loss of clutch pressure and propulsion, a strong burning smell was noted coming form the vehicle, followed by smoke. The vehicle was in motion, going through stop and go traffic, on a city street. I believe this is related to recall 20V124000. The vehicle has 138 miles on it and was being driven home after being purchased new from the dealership.
Approaching light turning from yellow to red. Applied breaks. Vehicle would not stop. ABS system engages loudly car shakes uncontrollably - does not come to stop. Vehicle proceeds into intersection and is unable to break. Vehicle speed 35-40 approaching light with 50-60 yards to stop safely. Complete failure of breaks. Third time had to return vehicle to dealer for failure of systems.
A D V E R T I S E M E N T S
- West Suffield, CT, USA