This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wandering loose dead steering, brand new vehicle with only 176 miles. The vehicle wanders as you drive down the road, trying to stay in a straight line requires much vigilance and attention, if you look down to adjust your temperature or adjust the radio, the vehicle will veer towards another lane of traffic even though you've made no steering input changes, then you need to move the steering wheel 1.5 to 2 inches to start to get steering input to correct the vehicle from the other lane and back into yours. It should be more responsive. The vehicle requires excessive steering and veers on it own. Also when driving at highway speeds and you encounter a bump or pothole, the vehicles front end will shake wobble as if you've lost control for one to two seconds, I would hate to encounter this going around a turn at a freeway speed. This brand new vehicle in the year 2019 should not operate this way, it is unsafe for those inside the vehicle and possible others when it veers on its own.
After about 2700 miles on the odometer our stock Jeep Wrangler unlimited rubicon with no aftermarket parts started to have very poor steering, and was hard to keep in our lane. It also started to have the steering wheel shake back and forth fast when hitting an expansion join in the road or a bridge. The Jeep is now difficult to keep in our lane, and is very difficult to drive on narrow, windy or roads with construction. We were almost in multiple accidents once this started on a road trip. This issue gets worse and worse with speed. You can grab the tie rods ends and track bar and other steering components and they all now have like 1/8 in of play at each end. You can easily shake them up and down / back and forth. This was not an issue for the first 2500 or so miles. This is a very dangerous situation as at times you have to slow down very fast due to the steering wheel shaking. Also, it veers from side to side due to the loose steering where you can move the steering wheel over 1 1/2 inches without the tires moving at all. I have videos of all these issues occurring, and you can also see the steering components moving when the steering wheel is turned before the play is out and the wheels move. We are now scared to drive our vehicle due to our safety and the safety of others on the road.
In December, on two different occasions, I experienced what I have come to find out is known as the 'death wobble' in my new Wrangler jl. After going over a series of small bumps on a highway at 65-70mph, my Jeep went into a violent shaking episode. I actually thought one of the wheels was coming off. The dealership said that this could be repaired by replacing the stabilizer bar with a heavier duty one. They did the repair. On Friday of last week, I had 6 episodes of the death wobble in one day. The dealer is taking my Jeep back in tomorrow to look at it again. This might be the scariest thing I have experienced in my 30+ years of driving.
Vehicle has been at dealer since October with what I have found by research to be called a "death wobble" the vehicle shakes uncontrollable around corner and over bumps and cannot be driven. I have contacted Jeep customer service several times per week since this has started with zero resolution. I attached service records of what they have tried to fix and hasnt worked. I need help.
A D V E R T I S E M E N T S
- Kaysville, UT, USA