This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle's front end violently shakes harmonically side to side when driving over 50 mph upon hitting uneven surfaces on highway and interested. When this occurs, the driver loses the ability to safely steer and must brake which is also unsafe to do on the highway or interstate. The harmonic vibration resonates until the speed is reduced to approximately 35 mph.
At any speed over 55 mph any bump or irregularity on the road causes the front tires to rapidly bounce up and down from the left side wheel to the right side wheel. There's almost zero steering control. Emergency braking to under 20 mph is necessary to stop the vibration and regain steering control. Sometimes a complete stop in the travel lane of a highway is necessary. The vehicle was purchased used with 18K miles. After 5K miles a vibration was felt at the front wheels anytime driving over bridge or overpass. At 30K miles the vibration/bounce occasionally required emergency braking. The closest dealer was booked during the Holidays and it was over 30 days for an appointment. During the appointment was told it was the steering dampener, a "known issue" but, the parts are on backorder, no ETA provided. The vehicle is currently unable to drive over 50 mph over any surface. Found almost 500 related posts online for this model vehicle going back to 1980. Why is there not a recall on this failing part?
This jeep has an awful steering issue. Keeping it in the lane im driving in is extremely hard.This vehicle has been looked at for this issue several times and jeep says do this or this and the jeep dealer still hasn't fixed the issue it has been a nightmare to drive i feel like im putting myself and others in danger because the steering issue on this 2019 jeep is extremely loose causing this vehicle to move all over the road.This vehicle is definitely dangerous to drive. If I break suddenly it's pulls majorly to the left and does a dip down if that makes any sense.im super careful not to break fast but in some instances its unavoidable.
Service Shifter warning showed up in center of dash and Check Engine light illuminated coming home from work on a Friday. Parked the car for the weekend, drove it to work Monday morning and there were no lights or warnings. Went to grab lunch 5 minutes away and on the way back, Service Shifter light pops up again (no CEL this time) and complete loss of power steering IN a two lane jughandle to cross a highway putting everyone in that jughandle and on the highway at the intersection at risk. Thankfully the light turned red so I could stop the vehicle. I shut it down, restarted it, and made it back to work. Took it to the dealership after work. 17 times the warning light flashed and chimed during the 30 minute drive to the dealership. They saw no warnings in the computer system and couldn't find a solution after examining the vehicle for almost two weeks. Service Shifter warning still on dash and I'm just waiting until it kills me, I guess?
I purchased this car, jeep sahara 2019 last Wednesday, and the steering wheel locked while is I was turning to the right! and it happens again around five minutes after! And I I couldn-??t moved it to the left or to the right! Almost get to an accident l! I-??m very concerned because we paid $44,000 dollars for this used vehicle and I honestly lost my trust and confidence on this vehicle because this kind of incidents can ended up in catastrophic accidents!!
- Monroe , NY, USA
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Lost all steering while driving on highway coming up to a corner, extreme safety risk. Jeep repair facility can not diagnose and repair my vehicle and it has been out of service for over 6 months this year and its at repair facility unable to be repaired-STARS has been involved. Loss of steering while driving my 6 year old granddaughter, we almost crashed into another vehicle, could have been deadly for both of us, she now won't ride in any car feeling she will get in accident.
Death wobble where the Jeep shakes so violently that you can lose control. It has done this since new. I take it back to the dealer and they say Jeep is aware of the problem and they are working on a fix. Jeeps fix is a replacement steering damper. When I reported it to the dealer, I was told I had to wait until a fix was released. finally at 2125 miles they replaced the first damper. On the way home it death wobbled again. I had to wait again; at 2285 miles they replaced the track bar. The Jeep didn't handle or feel right but it didn't death wobble until Thanksgiving 2022 250 miles from home. I brought it back in and they replaced the steering damper again at 14668 miles. I was told by the service department there are over 6000 dampers on back order. This needs to be a recall since it affects thousands of Jeep Wranglers. My wife refuses to drive the Jeep.
-??Death wobble-?? is happening on Highway when going over 65mph. Took it to the dealership and said there is nothing wrong with the Jeep. Steering wheel shakes violently causing entire vehicle to rattle. Very scary and hard to control
My Jeep is experiencing the death wobble when driving in the highway. Which causes the jeep to violently shake the right side of the front wheel. I have taken it to two jeep dealerships and was told that it can be due to the suspension or differential. I have not drove this jeep on rough terrain or 4 by 4. The dealership is looking into the suspension system for the death wobble problem. The jeep currently stands at 40,000 miles. I also have a warning lamp that shows to service the axle locker system. According to the dealer, the axle locker system is an electrical issue and not a mechanical one. I wanted to report this problem as it is a safety issue and it is dangerous to drive in this condition.
Highway speeds going over a bump in the road the front end/steering wheel will begin to shake violently. The only way to stop it is to release gas and slow down.
On 10-23-2022 while driving on I64 in West Virginia I experienced extreme shaking in the steering wheel and bouncing in the front end of my Jeep. I took the vehicle to the Jeep dealer in Beckley, WV and when I explained the problem a member of the service department stated "That is the shimmy shock." I was told there had been an information bulletin put out on this problem and a temporary solution recommended. On September 5, 2019, I took my Jeep into the dealer I bought it from in ref. to recall# V41 and had the steering damper replaced. On October 31, 2022, I took it in to the dealer for repair and the mechanic noted the wrong damper is installed, the right shock is leaking, and they recommended replacing the Michelin tires that have only 39121 miles on them.
Both front shocks broke and needed to be replaced. Needed a 4-wheel alignment because of this. Broke steering damper. Part not able to get fixed as Chrysler won't release the required part until November 15th even though other Jeeps of this year have been recalled due to this issue. I have the repair paperwork. Experienced a "Death Wobble" on Thursday, October 27th. I'm lucky that I didn't panic and was able to get it out of traffic and on the right side of the road. The Jeep and cab shook violently. Issue confirmed by an independent repair shop. Have paperwork to backup claim. No one else besides the independent shop verified the issue. Dealership claimed it couldn't exist because my vehicle style is not part of the original recall for this issue they are aware of. No, there was no prior warning before this occured.
Steering very loose and vehicle wanders all over like wind is blowing you around. This has caused me to drift out of my lane and nearly colliding with others. Will being to dealer for evaluation. TSB is out for this issue.
Steering wanders. There is at least 2 inches of play in the steering and the Jeep has always had this issue since we purchased it. Driving down the road has aways been a bit like playing "ping pong" with the steering as you have to make slight steering corrections as the Jeep drifts left or right towards the lane lines. I recently lifted the jeep and put on slightly larger tires. This made the wandering and "ping pong" steering control a lot worse. I had the shop make some adjustments and they basically got everything back to where it was before - still playing ping pong as I drive, but now when I take an exit ramp, the traction control light will come on. There is a Jeep technical service bulletin out for this issue. As long as the lift is within specs, changing out the steering box and flashing the software apparently fixes the problem. How can excessive play in steering NOT BE A SAFETY ISSUE" How many accidents must there be, or God forbid, a death on the road, before the manufacturer has to fix this" The dealer wants to charge me $1400 to correct this issue, which they created my failing to design and manufacture a steering box that works properly with their vehicle. If I wanted to fix this myself and install the new steering box, I would have to buy a $10,000 software flash system if I want to make sure all the warning lights correlate to the actual driving characteristics of the vehicle. Very frustrating that I'm driving an "on the margin" vehicle with regards to safety and the manufacturer isn't willing to do the right thing and do a safety recall.
The steering has become very loose, causing the vehicle to feel as though it were drifting with every bump. Entering into a parking lot, or going over speed bumps cause the vehicle to feel as though you are jerking the steering wheel back & forth, with the whole body of the vehicle rocking. Changing lanes requires the upmost care when merging, so as not to cause too much movement, otherwise the entire vehicle rocks back & forth as though you were off-roading on extremely uneven turf. God forbid you attempt to avoid hitting something that jumps in front of you car; that is bound to cause the car to flip! Doesnt matter if you're traveling 5mph or 65 mph, the drifting is obvious & pretty scary.
The steering is loose and the vehicle drifts while driving. We cannot maintain straight driving without continuous movement of the steering wheel. The vehicle feels unsafe at all speeds. This vehicle is probably maintained with routine tire rotation. Front passenger tire has had excessive wear. All wheels and tires have been changed with no result. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Over the last 7+ months, my vehicle will not go into gear. When I push the starter, the vehilce flashes a number of warning lights and codes then the service shifter warning comes on and stays on. The vehicle will then not go into gear. The dealership has now looked at it 3 times and can not find the issue. They can see the code, have replaced the auxillary battery and traced the wiring. This happens approximately 3 times a week. It leaves me stranded where ever I am because it will not go into gear and has to be towed. A few hours later, it will start as normal. On other occassions, it does the same thing to me while I am driving! All of the warning indicators will flash and I will lose power steering. If I pull the car over and turn it off and on again, I gain power steering back. This has happened to me while driving on the highway. The first time I was on a 4 lane highway with no power steering. I can send a video link if provided an email address
Intermittent loss of power steering and throttle. Gears lock and do not shift. Every code is flashing on dash, ABS, shifter, traction control, air bags.
steering locked while driving at 50 mph. Had to switch car off in middle of street and restart to get functioning steering restored. Five minutes later it locked steering wheel again and could not shift lanes. Luckily accident was avoided however I can't imagine what would have happened if this was on the highway. Parked car and towed to Jeep dealership for service. My wife and family were terrified of this incident as it was life threatening situation. Dealer informed me that they have never had this happen before and they are troubleshooting as we speak. Service engine light went on (yellow) and "service shifter" code showed up on screen. This all was sudden and there was no warning before driving vehicle.
A D V E R T I S E M E N T S
- West Fargo, ND, USA