This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I just purchased a new 2019 Jeep Wrangler unlimited rubicon with a March 2019 build date. As of right now, the mileage is about 300 miles. It's a phenomenal vehicle, except for a problem with the steering that makes driving the vehicle unsafe. There is excessive play in the steering wheel to the point where it's difficult to keep the vehicle centered in the lane, particularly at highway speeds. The most concerning situation is when there is an oncoming car on a narrow roadway. The vehicle tends to wander back and forth, and when you correct it, it sometimes over-corrects. I have not yet raised this issue with the dealer, but will very soon. When I researched to see if the steering can be adjusted, I discovered numerous similar complaints from others about the exact same problem. There clearly is a problem with the steering on the Wrangler jl's that Jeep needs to address.
New Wrangler wanders on road and is difficult to keep in lane. Tried adjusting air in tires to multiple pressures with little to no improvement. Took to atlantic Dodge/Jeep and was told "drives comparable to other Wrangler with electric steering and similar tires. I do not think it is normal to constantly have to fight the vehicle to remain in lanes.
The steering has a huge dead spot where the steering wheel turns but does nothing to effect the direction of the wheels. The vehicle wanders from one side of the road to the other. The drag link is also extremely loose.
I have a brand new 2019 Jeep jl 4 door Wrangler sport, has less than 1000 miles and notice the problem right after purchase driving home 2 homes from dealership. At first I thought it was just me after driving a Dodge Ram pickup for the last 10 years and figured it was a big difference in the steering. Took our first 4 hour trip and notice that the Jeep was pulling to right and that there was a lot of play (2-4 inches) in the steering, that by the time I got done my driving I was exhausted. Took the Jeep into local Jeep dealership service to have checked. They determined that alignment was out of specs and fixed. Took another 4 hour trip last weekend and the steering was worst. To keep Jeep driving in a straight line I had to keep steering wheel turned to left slightly. Whenever I tried to straighten steering wheel the Jeep would drift to right again and steering had just as much or more play in it as before. Just took it back into service and they said they couldn't duplicate the problem and that it was probably just the "crown in the road" that was causing the problem. I came home and researched my problem and found this website where I see I'm not the only one with the problem. This seems to be a known issue that needs to be addressed and recalled to fix properly or there will be crashes and I pray to god no fatalities.
Steering wheel shakes violently after going over a minor bump or road roughness while driving at high speeds (55+) on the highway. It will sometimes correct itself and has not been too bad of a shake but over the weekend, I had to slow down from 70mph to 45mph in the middle of I95 B/C the steering wheel shook so bad and would not stop shaking until I slowed my speed down. This was as a result of going over a minor bump in the road. One time it happened while going around a curve in the highway and the "rumble strips" triggered it. This is a brand new car that I purchased in June. This wheel shaking just started a few weeks ago. Please look into this matter. It is unsafe and can cause an accident whether someone rear ends my vehicle while I am attempting to slow down or I lose control of my car B/C I cannot get the wheel shaking in control.
- Philadelphia, PA, USA
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Follow on to last weeks initial input of case number 11257557 NHTSA # ref: VIN number [xxx] received a safety recall note to immediately come to a dealership and get the steering stabilizer fixed or replaced. (note I didn't have any issue driving for the past 4 months until this recall note.) I did that (went to faricy boys Colorado springs dealership. They replaced a part or two.in approx. 2 hours. Next day drove it and it was a lot worse, I took it back to the same dealership.....they then replaced the steering box and the pitman arm. (receipt attached) it took them 2 days to do that. I then drove it again.....it was a lot worse I pulled over on the road and looked underneath the vehicle. I noticed wet marks all over the parts under the vehicle as if something was leaking (pictures attached) I took it back again and again all they did was use a cleaner on the one section underneath and said all is good. I took more pictures of the issue and you can see more wet areas under the vehicle. I stated either they spilled something when they pulled the part or something was not tightened at this point causing the leaking now. They said all was good. The vehicle was smelling of something burning under the vehicle. I then took it to a vehicle cleaning service to get the whole undercarriage cleaned to stop the bad smell and de-greased the complete underneath of the vehicle. Today again the vehicle is driving (wandering as driving on the road) I took another video again because of the way it was wondering and pulled into the right lane as I am driving....totally unsafe to drive at this moment. The dealership stated today...there is nothing else we can do for the vehicle. Stated by cory tidwell service department. I tried to contact [xxx] the service dept manager no luck. Then tried to contact [xxx] general manager. No call information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Brand new 2019 Jeep jl Wrangler rubicon. Has less than 700 miles; problem was noticeable immediately upon delivery of vehicle. Issue: Steering has a "dead spot" when wheels are straight center. This dead spot is about 2 inches of play, and most noticeable when driving over 50 mph. I have rough Jeep in several times. V41 recall (steering damper) already completed, along with all steering components to include: Steering box (ae); track bar; front bar; drag link; tie rod; socket drive (connects to pitman arm). Tire pressures checked and realigned. No change. Not sure where else to go now. Driving at freeway speeds is not safe! I constantly have to correct steering on straight sections (like a bowling ball going down alley with bumpers on sides). In other words, you have to over-correct to because Jeep does not start to turn until past dead spot.
The steering in my jlr feels disconnected and unpredictable'especially at freeway speeds. It's been to the dealer four times for this and I've added some aftermarket parts, which have helped. Despite that, it is still not right. There are times that when driving constant corrections are required. There is around 2 to 3 inches of play in the steering wheel. The real problem is that the steering wheel and the steering system don't feel in sync. This occurs at any speed on the freeway or surface streets, but I's most obvious once up to freeway speeds. Turning on the freeway, specifically off ramps and mountain highways with turns on accents and descents can be harrowing. We were on us 50 on the way to lake Tahoe but had to turn around because we didn't feel safe. I put today's date on the when did this happen field, but it's been since new in April, 2019.
My Jeep wanders all over the road. Its extremely uncomfortable and tiring to constantly correct the steering to stay in a lane. Specifically when going 50 mph or more.. it has been this way from day one. There is too much play in the steering. It is unsafe to drive on the highway. We already did one factory recall and it did nothing to change the steering. Im tired of all the excuses such as "its a Jeep thing, just enjoy it" or "thats just how it is" as well as the suggestions to purchase other parts and modifications to correct the steering of a brand new vehicle. This should not be an issue. I have driven my fair share of off road vehicles and ive never experienced this kind of wandering from any of them. Also, my Wrangler has been leaking oil since about 1500 miles. Ive already had the rear main seal replaced after sitting at the dealership for 2 months and the oil pan replaced the 2nd visit. I currently have an appt to take it in for a 3rd time because it is still leaking oil. My Jeep has less than 2000 miles.
I noticed steering play with the vehicle during some points its difficult to keep it in a lane especially during highway travel. Then when I was under the vehicle installing a trailer hitch I started noticing pitted, incomplete, disconnected and (possibly rusty) welds on a vehicle that has a build date of only two months prior.
The steering is scary, very loose steering, worse on hwy speeds but even city driving also. Constant adjustments required to stay straight on hwy, I feel like I look like a drunk driver, it's exhausting to drive. There seems to be dead spot dead center 12oclock and has excessive slop.
This vehicle wanders badly on the road at highway speeds. There is several inches of play in the steering wheel. You can turn it several inches and the vehicle doesn't turn. There is significant wander in the steering. Dealer looked at it, said yes there is play, but all Jeep are like that. So, all Jeep are dangerous? need your help to get fca to fix this.
Vehicle steering feels loose and wanders. Steering wheel has dead spot at center where steering input has no effect on vehicle direction. It is absolutely unsafe to drive vehicle on tight narrow road as constant steering correction is required to keep vehicle straight.
The Jeep wanders all over the road. It is hard to stay in my lane especially when going 50 mph or greater. It is so aggravating. People honk at me. I can't look away to change the radio station because when I look back I am already wandering to the next lane. The steering has too much play. It has been this way from day one. It is unsafe to drive on the highway. I just want to put a sign on my Jeep that says, "it's the Jeep, not me." My husband bought me this for our anniversary and I hate it. I would rather drive our 2006 Jeep that drives straight and steering is tight. We already did one factory recall and it did nothing to change the steering.
Steering has about a 2 inch dead spot in the middle where when you turn the wheel and the steering does not respond. It also has a "wandering" over the road that gets amplified with the dead spot. You wind up constantly doing small steering corrections to compensate and it gets tiring to do so. Feel like you are wandering in your lane even though you are on a straight road. Been to the dealership 3 times for this and still no fix. They've replaced the steering gear box and the damper (per fca recall). The first 2 trips to the dealer yielded them basically blowing me off ans stated it drives as designed. That's not correct, it does not drive correctly.
This enterprise rent a car owned Jeep has under 14,000 miles on the odometer. At highway speed above about 70 mph, a small bump or trigger such as an overpass expansion joint, initiates violent shaking and bouncing of the front end. The shaking does not dissipate until the vehicle is slowed to about 30 mph. This problem is easily repeatable. Highway speed + little trigger yields violent shaking. The shaking is so strong that 2 hands on the wheel are needed to keep the vehicle from careening out of control.
Play in steering wheel of 0.75 inch to each side. Jeep tried to fix issue by installing an upgraded track bar, steering damper and intermediate steering column shaft. Issue improved to 0.75 inches of play to each side from about 1 inch to each side. Steering play mainly noticable at highway speeds over 60 mph. Constant correction is required to stay in lane. Issue is really significant on windy days since over correction is likely. I had a situation passing two trucks in the middle lane and I could hardly manage the turbulence and not hitting one of the trucks. My daughter is not driving the the Wrangler since she feels not save. My wife and I getting tired driving really quickly. Jeep has no solution and the dealer says that there is no fix. If I move the steering wheel by.75 inches the steering column turns, the link to the steering gearbox turns but the output arm of the steering gearbox is not moving.
Loose steering. This has been improved by replacement of factory steering dampener with heavy-duty dampener assembly, but the steering is still not as firm as other vehicles.this is most noticeable at highway speeds in a crosswind environment.
A D V E R T I S E M E N T S
- Tallahassee, FL, USA