TSB Document:

Affected Component: EQUIPMENT

Summary
UGQ Radio Enhancements This bulletin involves inspecting and if required updating the radio software to:28.3 - 2018 34.21 - 2019 and 2020 Customers may experience one or more of the following:Intermittently, the radio screen will black out after key is turned on.(For 34.21 Only) Navigation screen freezes after a Voice Recognition (VR) command. Warning chime will not turn off. Radiodisplay black, except application bar. Language setting reverting from customer set language to Italian language. Message displayed ?TomTom® live services unavailable?. Frequent pop-ups during startup saying device not connected - Uconnect LIVE. Uconnect Live feature may not function properly. Radio may reset, turn off and then back on. Audio distortion heard during phone calls and CarPlay®. In addition the following enhancements are included:Bluetooth® improvements. VR improvements. Russian language enhancements.

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Date Published
SEP 04, 2020
NHTSA TSB #
10181597
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