This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The steering wanders and requires constant correction from driver. Crossing over bumpy terrain causes the vehicle to jerk, even after I had the steering damper replaced. The dealership states that this is just the way the Wrangler drive. I think this is very dangerous and should not be accepted as the "way Wrangler drive"
When temps here dropped into the 40's, I noticed at 50-55 mph, it felt like someone was putting their hand on the wheel and trying to hold it still. It was resistant to turn very far then suddenly would "let go", which, I feel, is very dangerous. I came very close to heading into oncoming traffic. It's happened twice with 4 days and has been to the dealership twice now (had it towed from my place of work the day it happens on 10/4/19 and happened again today, 10/8/19). I have already come so close to being in one accident due to this issue. Nothing has been done--other than the V41 recall repair (new damper). This is extremely dangerous and I'm uncomfortable driving the Jeep and it's nearly new!
My Jeep shakes violently while driving on the highway under consistent and repeatable circumstances: Driving approximately 65-70 mph and hit a small bump in the road (often the seam of a bridge in the roadway).
Complained to the dealer (solomon Chrysler Jeep) several times about loose steering / a dead spot. The first couple times they told me they found nothing wrong and it was a Jeep thing. The last time I took it to them the service person said that he thought it was loose compared to his daughters Jeep. He did some research and found some info stating to replace the track bar. I brought it back at a later date for them to replace it and when I went to pick it up he told me that he thought it was a little bit better but not completely. He asked me to drive it and get back to him on what I thought. I drove it for a day and called him back to let him know that it was not fixed. He said he would get with Chrysler and get back to me. A couple weeks went by and heard nothing so I called them and he said the tech rep from Chrysler said to tell me that the Jeep was normal. I asked what I could do at this point and he said I could file a complaint with Chrysler. I did call them and they gave me a case number and recommended I take it to another dealer. I set up an appointment with car right Chrysler Jeep in moon township pa and they also told me that they found no problem. The case worker from Chrysler called me back and said she got the info from the dealer that they also found nothing wrong. She said I could take it to another dealer or file a complaint here. I did not see much sense in taking it to another dealer. I am not going as far as to say it is unsafe for me to drive but I am saying it is not right. I guess that the best way to explain it is it gets tiring to drive it because you constantly have to make corrections back and forth with the steering wheel to keep in the lane. For what it is worth I have a daughter that is a new driver and I do not feel comfortable to let her drive it because of the steering.
My steering is very stiff and almost locking up at higher speeds. The steering feels almost like you loose all power steering. I have already had the aluminum gear box replaced B of the steering locking to the left. I bought this Jeep brand new and have had nothing but issues. This is my primary vehicle and I have a daughter I Transport in the Jeep! this needs to be addressed and fixed asap!
- Front Royal, VA, USA
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My Wrangler Jeep jl 2018 has too much play in the steering. It is bad enough that it can be hard to stay in my lane at times. This is a big safety issue. The problem is most noticeable at speeds above 30 mph, more noticeable at highway speeds. One time I almost hit a cement meridian which divides lanes on the highway. I noticed on the Jeep forums there are many complaints on this exact topic for the Jeep Wrangler jl. Why is Jeep not doing a recall on this dangerous issue? note - this is a different problem than the steering damper recall going on now.
2018 Jeep Wrangler sahara, completely unmodified, exhibited violent steering shake or "death wobble" when encountering road imperfections such as bridge expansion joints at highway speeds. Condition intensifies until speed is brought down to approximately 45 mph (very dangerous in highway traffic). The dealer was familiar with the issue and was easily able to replicate during a test drive. The dealer inspected the track bar and replaced the steering stabilizer. Unfortunately the violent steering shake (death wobble) persists when encountering uneven road surfaces at highway speeds. The new steering stabilizer helps the vehicle recover from the condition, but the vehicle still continues to go into full blown death wobble. This is an extremely unsafe condition that endangers not only the occupants of the Jeep but also fellow highway users. I have driven more than 400,000 miles in Jeep Wrangler and have never encountered such a dangerous defect in any vehicle.
Unsettling wobble, shake at highway speeds while changing lanes and hitting a bump, 2 different steering dampers installed, problem still exist, dealership is in denial. I'm a certified master mechanic, this vehicle is unsafe, I believe Chrysler knows this, according to reports, no one has died yet, but someone is going too
My 2018 jl constantly pulls/drifts to the right. Both steering damper and front track bar replaced, yet pull is consistent. Happens on any roadway at any speed.
I bought the Jeep with 3K miles, after 6500 miles I noticed my tires were not wearing correctly, I was told I needed to have them rotated more often & it would eliminate that, while it was there they fixed the recalled steering damper. After a couple of weeks I started having issues with my air, the dealer told me it was normal per Chrysler. I explained what was happening was not what Chrysler stated. After dealing with this, I started noticing my Jeep shaking when I would cross over certain bridges. Took back to the dealership, they said I needed a front end alignment & after convincing them that my air was not right they decided to fix the integrated censor. After keeping my Jeep over a week when I picked it up, it was worse than when I dropped it off. They told me to take it back due to the tires needed to be balanced, in the meantime every bump in the road I would hit it would shake uncontrollable. It really scares me especially when I am on the hwy going 70, hit a bump, the only way to stop it is to slow down a ridiculous speed, with cars/trucks going 70+ on the hwy, I can get rear ended. I have called the dealership again & was told basically this was a normal thing with Jeep & there is nothing they can do. They checked the suspension & since they replaced the steering damper they have done all they can, I pretty much have to deal with it, however they did offer a few names of companies that will "fix" this for me. After reading forums I am discovering this is a huge issue, Chrysler/Jeep really needs to own & fix this. I shouldnt have to buy a vehicle & just accept a death wobble as part of the ownership, especially if you know this is happening & what is causing this issue. All I want is it fixed that is all & I shouldnt have to fork out the money to get that done.
2018 Wrangler jlu 23,000 miles. No modifications at all, had the steering stabilizer replaced by the dealer today for the third time. Steering shake began at about 12,000 miles, highway speeds hitting small pot hot, bump or expansion joint on a bridge. Steering would shake violently and make it very hard to control. Problem went away after steering stabilizer was replaced by selling dealer. Problem has returned and was brought back to same dealer for repairs. They said there was an open recall on the steering stabilizer that just came out and was to repair "death wobble" they were confident it was fixed. Road tested after and said it good to go. I drove it and it happened the very next day. I brought it back and they were not able to duplicate it but agreed to replace the recall part. Said maybe they got a defective one. Brought back to dealer today they installed another new updated steering stabilizer. The service manager an I went for a ride after the third steering stabilizer was installed. 62-68 mph small defect in the highway surface and the steering wheel shakes like crazy. In order to make it stop the jlu needs to be slowed down below 30 mph..........not safe to do on the highway. This evening as I was driving on the highway the steering began to shake violently again. I tried to find a safe spot to slow down. I was almost hit from behind by an 18 wheeler. I tried to turn the wheel in an emergency maneuver to avoid being rear ended and the steering was not very responsive at all. It was uncontrollable and very unsafe. Myself and my kids were very shaken up. What needs to happen before this unsafe vehicle complaint is investigated??
Vehicle wanders at highway speed. Excessive play in steering requiring constant driver correction. Damper recall has been performed and steering box and track bar replaced some improvement but stability at highway speeds still concern due to play in wheel and driver input required to track straight
I purchased my 'new' 2018 jl Jeep Wrangler/rubicon less than one month ago. It has under 1400 miles on it and I have had to get out and check my tires numerous times thinking one was flat because it was pulling to one side. It is very hard to control and it looks like I am intoxicated while driving this vehicle. It looks like one recall on the steering damper was replaced before the purchase, but not even sure if it was really replaced. The left rear shock was leaking and supposably replaced too. Under warranty of course. I will be contacting a Chrysler dealership tomorrow and calling Jeep. I want them to check the alignment, steering and make sure the recall was completed properly. I will be taking it to a different dealership than the one that I purchased it from. I am devastated and worried about my safety, my family's safety and the safety of others on the rode. Chrysler needs to address this issue. I will also be having a specialist checking the welds as well after reading through these complaints. With winter on its way, I will have no choice but to drive it. It will be scary on treacherous winter roads. I also was driving an avg of 68 on a two lane highway and went over a small smooth bump in the road... the kind that makes your stomach tickle.... I about lost control. It is so hard to keep in your driving lane. I have drove a Jeep since 2010 and always said I wouldn't buy anything else. I really hope Chrysler will take care of their Jeep family and fix this problem. Makes me sick to think I just spent $43000 on a vehicle I shouldn't drive. The premium audio is also 'not premium'.... awful. Various speeds, various mileage at time of events- notice right away after purchase, however thought I just needed to get use to driving a new vehicle.
Steering wonders and is unresponsive at highway speeds requiring constant correction. This problem has nothing to do with the damper or track bar, as I have had these replaced, yet the problem persists (9/29/2019). I also, had the BCM body control module fail (7/11/2019) while in motion which caused the steering to lockup and the Jeep not respond (thankfully this was a low speed incident).
Have had the Jeep for only 3 weeks now and on the second week the "engine light" turned on, took it to the dealership and was told it was due to not closing tight the gas cap tight when I put gas but the thing is that "I" had not even fueled it because I did not have the Jeep long enough to need to fuel it up. The "sespension", steering is very wobbly to and from any where I drive it in town or city and more so when I drive it on the freeway, it is a task and sruggle; arms and hands are sore after I get home for me to try to keep it steady, if I do not stay Focus and hold tight onto the steering wheel when driving it, the Jeep will go on either to the left or right. I have to be very extra focused and careful when changing lanes as the manouver when doing so or streering to drive/changing lanes is not pleasant nor steady but wobbly and if I do not hold on tight to the steering wheel, the Jeep will go off the road. The "breaks", when I break, the Jeep is late in stoping, I have to calculate to break way ahead in order not to hit the vehicle in front of me also when starting back up from my foot on the break, it does not take off as soon as I let off the break as I expext it to but jerks instead taking time to drive on and move. Also when turning to the right or left, the suspension feels like the street or road is really bumpy when its not. Regret buying a Jeep.
I have brought my 2018 jl Wrangler in for speed wobbles 4X. While I would consider my previous experiences with this issue minor, what I experienced on 9/27/2019 was entirely different. I was almost in an accident on the highway because when I hit a bump at approximately 80 mph the Jeep started shaking uncontrollably. The only way I could get it to stop was to rapidly decelerate to approximately 30 mph. There was no breakdown lane in the fast lane, so I had to skirt across 3 lanes of traffic. A truck slammed on its breaks behind me. I am very lucky to have avoided a major accident. It is irresponsible to call this a safe car tor drive. I called Jeep and they opted me into a "recall" campaign that I knew nothing about. This recall should be immediate and urgent. This is not a customer satisfaction issue. This problem has gotten worse, this is now my 3rd steering dampener. I have driven Jeep for many years and never experienced anything like this in my life. Please do something before people get killed. I called Jeep and filed a complaint, but nobody seems to be taking this seriously. The answer was that I would be "opt-ed" in to the recall. If there are any Jeep out there with the old dampener they need to be replaced now. My car is completely stock has not been modified in any way.
Vehicle will not stay in lane. Constant drifting to left or right requiring steering corrections to be made in order to stay in lane. Constant problem regardless of speed, road conditions or weather have had dealer review 5 times and have numerous videos depicting this issue
Over 50 mph very difficult to keep in lane -- wandering issue + dead zone in steering. Had to install aftermarket parts to help correct wandering to be able to drive it on the highway. Better now but still had dead zone "slop" in steering wheel. The build quality is so poor that the torque specs had to be checked and the alignment was way off from factory. I have had many new vehicles over the years and this is the cheapest made and has the worst quality of all! these new jl Jeep have a real problem with being able to keep them driving straight over 50 mph. I have had other Jeep tj, xj, jk and none are this bad. Check the Wrangler jl forums and see the thousands of complaints on the steering. Additionally Jeep had a recall on the steering stabilizer and the dealer installed it upside down. Told them it was wrong and they were unhappy with me because I pointed it out. This was after I told the service advisor that it needed to be installed in the proper direction and all he said was we know what we are doing, we do thais all the time. Total incompetence from the factory to the dealers. Picked this 2018 up early July 2019 and noticed the problem on the way home.
A D V E R T I S E M E N T S
- Auburn, AL, USA