This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The welds on the rear suspension are horrible. There are large pieces of slag wherever there are welds. There are already places where some slag has fallen off and spots have started to rust. The entire frame has slag on it and huge messy welds. There are welds missing along the frame. The frame was dented and hit with something before being installed. All of these things can lead to weakening in the metal or failure in the welds.
Jeep has bad welds throughout the frame posing significant safety risk not only while driving the vehicle but even more so in the event of a crash. A large majority of bad welds are in structural areas. Some are off seam, porose welds, welds that appear to have little to no penetration, weld joints with little to no weld material in the joint and off seam. Also many of the welds show sines of heavy contamination in the weld material.
Frame has terrible welds, porosity along frame weld lines, rusting already along weld lines, seemingly missing welds, welds that won't go deep enough to retain structural integrity when reported to fca, they stood behind the integrity of the welds, and the dealership that performed the inspection noted that the welds 'looked fine because they looked just like the welds on a vehicle that had just been delivered'. professional welders have noticed that it seems not enough shielding gas was utilized during the initial weld process, which weakens the integrity of the weld and opens it up to premature rusting and potential failure.
Hello.this is regarding my 2018 Jeep Wrangler jl rubicon. I have been reading extensively about the frame welding recall (issued 10/5/18) that unfortunately does include my vehicle. We spent over fifty five thousand dollars on this Jeep, and are extremely disappointed in the build quality. Just to make sure that the welds are bad, I looked under the Jeep and several extremely important welds (some involving the steering bracket) were not done properly, and will fail. Also, some of the welds have several pocks in them and will develop rust. If a weld isn't done properly (or repaired) properly, it will fail and that for fca to release a vehicle, in this condition to the general public is disgusting. I have a wife and a baby on the way' my wife no longer feels safe in our new Jeep. I am writing you to voice my concern and warn others about this unsafe vehicle. We no longer drive the Jeep and it sits in our driveway. I cannot drive a vehicle that may fail structurally and injure or kill us.
While this vehicle was parked in a parking lot, and off it exploded into flames... consumer stated car was parked around 9pm and noticed the fire around 3:00am, so about 6 hours. Police and fire crew concluded that the fire started from faulty wiring. Updated 10/30/18
- Saint Johnsbury, VT, USA
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Unacceptable welds on frame. Many with porosity and spatter. The consumer no longer owns the vehicle. The vehicle was sold as a buyback for unresolved steering failures.
About a week and half ago I got in my vehicle and turned the vehicle on (still in park) when I received two warning/service alerts. First was, "service electronic stability control", and second, "stop/start unavailable service stop/start system". fyi, the vehicle has only been in my possession for a few months, something like this shouldn't happen. I have attached the images of the warnings.
2018 Jeep Wrangler jlu sport. During driving at 75mph, cold air was found coming out of glove box seams. Opened glovebox and cold air is pouring out. This is when the heater is on. Jeep doesn't seem to want to do anything about it.
2018 Jeep Wrangler jlu sport. The ac/heater is outputting a strange moldy smell that smells like rotting shoes. This happens every time the vehicle is started and stationary and again approximately every 30 minutes of driving. This is a big issue for me as I am allergic to molds. Jeep seems to be blowing off the issue and refuses to do much about it.
Welds on 2018 Jeep Wrangler jlu sport frame are bad in many ways. Problems include: -incomplete weld if track bar weld which could cause failure and loss of steering control -porous welds - many of the welds are porous -lack of penetration -overweld aka weld drip -nearly 90% of the welds have weld slag that was not cleaned off before painting. Resulting in parts of the weld not being painted and prone to rust and eventual faulure -there is also a great deal of weld spray that should have been cleaned off -there are also welds that were not completed...for instance there is one on each side in the rear where they only welded half of the tubing that should have received a complete weld around its circumference. Welds were examined by prestige Jeep and a district rep who said their were fine however this was not a certified welding inspector. Case was brought to the attention of Jeep cares/Jeep waves who looked over some 160 photos I sent of the welds at which point they said this isn't a concern. Irregardless of the safety issues...at minimum there should be paint on the welds on my frame. The safety issues themselves are frightening as one other owner of the same vehicle has already had his track bar bracket break off while driving down the freeway. He is lucky to be alive. I have many photos that I am happy to send in however, your site only allows 5. this Jeep is 3 weeks old at the time of these photos and has seen rain 4 times. As you can see in the pictures there are holes and porosity in these welds. The copper spots on the welds are slag that should have been cleaned off before paint as paint will not adhere strongly to slag and when the slag falls off it will leave the welds uncovered. Jeep is refusing to take care of the issue and I am now searching for a certified welding inspector to examine before bring it to the associated press
My rear glass imploded while the Jeep was parked in my driveway. I was 30 feet away heard a pop, turned around and saw the glass all over the driveway. There was no evidence of anything hitting the glass. The temperature was in 75 degrees. It appears to be a manufacturing defect.
Rear camera intermittently fails to turn on and display when car is put into reverse and driving in reverse. Jeep dealership says this issue is not reported and no known solution exists. Leaving the Jeep off for several hours resolves the issue. The issue seems to be related to a software problem but does not resolve with a "reset" of the electronic information system. Multiple users have reported the exact issue in on-line Jeep forums.
As I was exiting the highway I noticed that flames were coming out of the Jeep. I merged two lanes over to try to turn on a side street and lost control of the steering. I put the Jeep in park, turned it off, and exited the vehicle. We ran up a near by hill, turned around and the entire Jeep was engulfed with flames. It burned for an hour. It is a complete loss.
On 2/9/18, flew from boston to pick up purchase of new 2018 all-purple, 2-door 40K Jeep at canandaigua NY Jeep dealership. (none available in mass.) upon delivery on lot, driver door would not close completely. Salesman roberts stated to us that all Jeep are quirky; doors must be slammed to close. During 400-mile highway drive home, door ajar light came on and had to re-close door repeatedly during drive. Reported problem to (absentee) owners harry/scott kesel, Chrysler corporate steve stander, and 1-800-Jeep rep D. pittman; also brought car to kelly Jeep service (lynnfield, MA). All Jeep reps told me that Jeep cabins are airtight when closed, causing door problem. This doesn't happen if you skip the driver side and enter on the passenger side. Jeep reps told me to live with problem - no repair necessary, and instructed me to: Enter car driver's side, turn on ignition; power down window; re-open door; slam again. Due to impending danger, this car hasn't been driven since purchase and is at service dept. For 35 days, mileage: 400. I do not want my daughters driving this Jeep for obvious safety reasons and to prevent them from being targeted in a dark parking lot because of this noticeable diversion to attempt to close the door. No factory or zone area manager has inspected, nor has canandaigua dealer owner, who practiced other false and deceptive sales tactics on me. Dealership owner scott kesel will not take back the car or compensate loss of $6,000 for a trade-in. He blames Jeep factory; Jeep blames dealership. Both claim that the other party is responsible. Chrysler corporate rep said corporate doesn't speak to or influence dealer owner's response to customers -- hands off. Dealer said he'll do what ever Chrysler directs him to do. I am paying for a car that I don't have and can't use.
Sent to tower in Plymouth mi to weld Jeep frames that robot was not welding correctly. Told to just cover them up and they will just paint frames. Told they have to meet their production numbers. I would not drive or want anyone else to drive one of these.
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- Denison, TX, USA