This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Jeep Wrangler. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V116000 (Power Train). The vehicle was repaired. The contact stated that after retrieving the vehicle, the vehicle intermittently failed to start. There were no warning lights illuminated. The vehicle was towed back to the local dealer and the contact was informed that a diagnostic test needed to be performed; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
The 3.6l v6 (mostly in the 2014-2020 wrangler) has a known issue for cylinder 4, 5 and 6 misfires, warping, metal shavings, damaged cams, ticking, overheating etc. My wrangler has had this issue multiple times and the cost to repair it is well over $4000 each time. The first time, my wrangler had 85000 miles and now it has 135,000 miles. The vehicle overheats, starts rough, idles rough, loses power, mpg tanks and its a huge safety issue (I drive my 2 year old son around a lot, as well as my dog).
The sensors, in particular the blind spot warning, randomly light up and stay on until the vehicle is turned off. Radio and navigation system randomly shuts off, and check engine light goes on and off randomly. While driving at night, my entire dash flashed a red warning that there was no oil in the vehicle. I immediately pulled over at a gas station. It was dark, I couldn-??t see, and it was 2am in a town I was unfamiliar with. I added 1 quart of oil ( I couldn-??t really see the dipstick). The warning light went off, and the check engine light came on. I went 30 minutes to my destination and had the car towed to the dealership the next day. They said it was an o2 sensor, and that there was TOO MUCH oil in the vehicle so they drained it and did an oil change. I picked it up, drove less than 5 miles, and the check engine light came back on. I immediately returned to the dealership. They had it for several days before telling me that I had to replace the Catalytic Converters (2 of them) because I had overfilled the oil. They deemed it my fault. Since then the sensor problems continued, and the check engine light would randomly go on and off. Now it-??s at the dealership again because it was leaking oil after an oil change. The dealership, and inspector from my extended warranty are saying that it has a blown engine because there was too little oil (in spite of NO SENSOR going off warning that the oil was low). Extended warranty inspector wants me to authorize a complete engine tear down for further inspection ($7000) and the dealership says I should just replace the engine ($11,000).
I have put thousands of dollars already into the motor because my Jeep continually overheats and looses coolant. Its been in the shop countless times over the last year with the same issue. I was told it was the head gasket with is a $3k job. I took it to get a second opinion and this shop just completed the same repair on my exact vehicle. It wasn't the head gasket. He said the cylinder is cracked and it would need to be completely replaced. $10k. That it is a factor defect and that Chrysler has been aware of the issue but is currently not doing anything about issue. He said they extensively searched the cylinder head and could not see where the crack was but Chrysler's recommendation was just replace the cylinder because that is where the issue is. I cannot afford to spend $10k on a repair. The vehicle is not even that old to have this issue, it is a 2018. Chrysler told my mechanic that it was a factor defect, a malfunction in the actual part, but that a recall hasn't been issued yet.
The contact owns a 2018 Jeep Wrangler. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was towed to an independent dealer where it was diagnosed that camshaft phasers had failed, and metal shavings were discovered inside the engine. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 81,000.
- Miles, IA, USA
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Track bar bracket separating from frame. Coolant leaking into engine. This has been going on for about a year since we bought it. Dealer just says there-??s nothing wrong with it. But we have been taking it to mechanics since we got it.
Clutch - The Sansone Dealer located in Avenel, NJ has informed me that they did not have the part at the time and that I would receive a call. I never got a call so I decided to take the car back to them and now I'm being told they would need to hold onto the car for at least 48-hrs to diagnose the car. I don't understand why when they should be aware of the recall.
The contact owned a 2018 Jeep Wrangler. The contact stated that while driving at 60 MPH, the vehicle had lost power and had shifting issues with the manual transmission. The contact noticed smoke from under the hood and tried to pull to the side of the road. While pulling to the side of the road, under the hood had caught on fire. The contact was able to pull to the side of the road safely. The automatic shift warning light was illuminated. The vehicle was towed to a scrapyard. The origin of the fire was unknown. The fire was located under the hood. The fire department had extinguished the fire. A fire department report was not filed. A police department report was not filed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at 2 MPH, the engine started backfiring, and the vehicle was shuddering. Several unknown warning lights were illuminated. The vehicle was taken to an unknown dealer to be diagnosed; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,500.
Head gasket failed due to a manufacturing flaw in the engine block. Coolant leaked internally from the cooling passage into cylinder one causing a hydro lock. No external leaks. Engine is damaged beyond repair.
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
The contact owns a 2018 Jeep Wrangler. The contact stated driving 30-35 MPH, the ABS warning light, the check engine warning light, the traction control warning light, and other unknown warning lights were illuminated. The odometer became inoperable. The vehicle lost power steering functionality and shifted into Accessory Mode. The contact was able to veer to the side of the road. The contact stated that the vehicle failed to respond while attempting to drive. Additionally, the vehicle failed to shut off as needed. The contact stated that the vehicle remained in Accessory Mode for 15 minutes and restarted independently. The contact stated that the failure had been reoccurring. The vehicle was taken several timed to the Ford dealer where it was purchased; however, the dealer could not duplicate the failure. The Jeep dealer was notified of the failure and advised the contact to take the vehicle in to their location for a diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
The oil housing unit has cracked and has to be replaced. The Jeep is currently in the shop and they discovered that it is made of plastic and cracked. I had oil pouring out when I took it to the shop. After doing some research, apparently this is a problem with Jeeps.
All the lights on the Jeep came on. Locked up nearly had a wreck. Had to be towed. Now dealership is saying its the motor. Everything shut down. This is not the first time the jeep has shut all the way down. This is very dangerous. We had replaced the starter, and battery and spark plugs and box. The jeep worked for a day then the second starter burned up.
The contact owns a 2018 Jeep Wrangler. The contact stated after parking and turning off the vehicle, she saw smoke exiting from the hood. The contact stated she removed her two infants from the vehicle before locating the fire extinguisher she had available in the vehicle. The contact stated the fire extinguisher was broken but was able to extinguish the fire with a fire extinguisher that was provided by a school bus driver that was in the area. The fire department did arrive at the location after the fire was extinguished and filed a fire report. The contact was not aware if the police deputy at the scene filed a police report. The contact stated she burned her right middle finder while extinguishing the fire but did not seek medical attention for her injury. The vehicle was not drivable. The contact towed to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,800.
My wife was driving her Jeep to work this morning and a warning message came on the info screen stating the vehicle was shutting down soon and to safely pull over. She only had a two minute warning which was not enough time to pull over to a safe place without risking injury from being hit from another vehicle. The Jeep ended up and powered down within the two minutes of receiving the warning which caused loss of engine power, no power steering and no power brakes. This seems to be a pretty dangerous combination. It literally left her in the roadway. We had the batteries checked and they are ok. The vehicle did start back but the warning light came on again so it is parked until we can get it towed to the dealership. Researching it online it seems to be a common issue with the 2018 JLU. She currently has 117,000 miles on the Jeep.
All lights on dash light up while driving or in park, no power steering, all displays flickering, can not move vehicle. While in park, can not engage shifter, if I turn off vehicle while it-??s on the -??fritz-??, vehicle might not start for some time (15-40 minutes), this has been on going since 11/22, three visits to dealership, two at an independent shop. Dealership claimed the couldn-??t replicate issue/-??concern-?? Vehicle is simply not safe. I-??ve recorded many videos documenting these safety/vehicle issues. It-??s been nearly 6 months of trying to get a reputable diagnosis, repair and answers. I hope this isn-??t a scam? I truly need help.
A D V E R T I S E M E N T S
- Lakeville, MA, USA