This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Unintended acceleration: Bought a 2018 Jeep Wrangler rubicon on 14 May 2018. On 15 May 2018, I brought it to the car wash. After pulling out of the car wash onto to adjacent road, vehicle accelerated without any interaction from myself. I pressed the brakes and the vehicle continued to rev the engine as I released the brakes, the vehicle continued to accelerate. I continued to tap and them slam the brakes to bring the vehicle to a halt. On the vehicle screen, it indicated something along the lines of "electronic throttle requires service" and had the icon for the "stop-start" feature as disabled with an exclamation point. After getting the vehicle under control and out of traffic, I was able to cycle the engine by powering off. The problem did replicate. But I brought it directly to the dealership, where they diagnosed faults (but unaware of those faults.) I received poor service from gator Chrysler Jeep who said they'd look at it but it was most likely a cruise control issue (not true as the vehicle started under 20 mph and tapping the brakes did not stop the acceleration.) vehicle is currently being examined at boniface-hiers Jeep.
Rear camera intermittently fails to turn on and display when car is put into reverse and driving in reverse. Jeep dealership says this issue is not reported and no known solution exists. Leaving the Jeep off for several hours resolves the issue. The issue seems to be related to a software problem but does not resolve with a "reset" of the electronic information system. Multiple users have reported the exact issue in on-line Jeep forums.
Windshield wipers and headlights stuck on despite controls set to off position. No turn signals or high beams either. Had to pull the windshield wiper fuse to be able to drive vehicle home. Tried to disconnect the battery and step on the brake, then leave it disconnected for 20 minutes, but this did not resolve the issue. Vehicle is new, only a couple of weeks of ownership. Completely stock, no modifications.
The contact owns a 2018 Jeep Wrangler. The contact stated that the vehicle experienced a loss of engine power and all the warning indicators illuminated. The vehicle was taken to the dealer (westborn Chrysler Dodge Jeep Ram, 23300 Michigan ave, dearborn, mi) where it was diagnosed that the software failed. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 2,000.
- Dearborne, MI, USA
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- Satellite Beach, FL, USA