See attached document for complaint

- Framingham, MA, USA

The contact owns a 2018 Jeep Wrangler. The contact stated that while the vehicle was parked, his wife noticed a strong burning odor coming from underneath the vehicle.. The contact's wife drove the vehicle out of the garage and parked outside. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch was fractured, had failed, and had a burning smell. The dealer also diagnosed that the engine RPMs rev up between shifts of the transmission. The vehicle was not repaired. The contact became aware that the recall for NHTSA Campaign Number: 21V028000 (POWER TRAIN) was completed on the vehicle in 2021 to prevent transmission clutch failure. The manufacturer was notified of the failure and advised the contact that the dealer would need to disassemble the transmission and the clutch further for proof that the failure is related to the recall for NHTSA Campaign Number: 21V028000 (POWER TRAIN). The manufacturer also advised the contact that he would need to commit $600 before the dealer disassemble the transmission and clutch. The contact declined. The vehicle was not repaired. The failure mileage was approximately 24,000.

- Winston-Salem, NC, USA

The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA campaign number: 21V028000 (Power Train) and the vehicle was taken to the local dealer and a software update and the recall repair were performed. Two weeks after the repairs were performed, while driving 50 mph, the contact depressed the clutch to shift gears and depressed the accelerator pedal however, the vehicle failed to accelerate. The contact was able to shift gears however, the vehicle would not accelerate. The contact was able to slowly move the vehicle over to a highway off ramp and moved the vehicle to a parking lot. The contact had the vehicle towed back to the local dealer to be diagnosed. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 35,088.

- Winston-Salem, NC, USA

The contact owns a 2018 Jeep Wrangler. While driving 65 mph, the vehicle stalled and coasted to a complete stop. In addition, a burning odor was detected inside the vehicle. The contact mentioned that the gear unintentionally moved into neutral. The vehicle was towed to rydell Chrysler Dodge Jeep Ram (700 san fernando rd, san fernando, ca 91340, (818) 493-6300) where it was diagnosed that the clutch needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic and the contact was informed that the fly wheel was on backorder across the nation. The manufacturer was made aware of the failure and provided a case number. The failure mileage was 29,000.

- Sunland, CA, USA