This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was going around the corner and the steering wheel locked up making it to where I had to pull hard the other way just to unlock it. And when I first got this vehicle the windshield shattered within two months of owning this Jeep. And now the steering wheel is locking up and also my controls are not working on my steering wheel and the column in the middle ac heater heater all the controls.
First time using the defrost the windshield cracked. I was stopped at a red light. Jeep is always garage kept. Crack is exactly in the same location that others are reporting too. Bottom center where the gasket meets.
The sun visors on either side are mounted with a retaining clip of very poor design. If the visors are swiveled out, the retainer would break and the visors would simply dangle uselessly, obviously affecting visibility and driving. Many owners have reported this problem in the forum (https://www.jlwranglerforums.com/forum/threads/sun-visor-broken.37957/page-7#post-1017415). Jeep would replace these parts in some cases, but the visors would immediately break again because the part is poorly designed. Jeep ought to issue a recall because of the safety issues that the broken visors cause.
While I was stationary in my driveway in my vehicle warming the car and defrosting the windshield, the front windshield cracked right before me. It seems that the defroster air is too hot, and the temperature difference from the outside (20F) caused a stress fracture on the glass. This issue is widespread.
- Philadelphia, PA, USA
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The contact owns a 2018 Jeep Wrangler. The contact stated that the rear window defroster cord had separated from the window and malfunctioned. The failure caused the rear defroster not to operate and created a visibility hazard for the driver. The vehicle was taken to homer skelton Chrysler (7661 us hwy 51, millington, tn) where the cord was glued in place. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 12,000.
Our high defrost setting only works on the center 12" of our Jeep windshield. The 1/3 on both sides, driver side and passenger side are getting zero defrosting air. My brothers 2019 and hundreds of other 2018 and 2019 Jeep also have this problem according to blogs. The dealership stated that our defrost is working the same as other new Jeep on the lot and refused to acknowledge the dangerous design flaw. I have installed duct tape on the center portion of the defrost vent to redirect the air to the drivers and passengers side windshield. I plan to make a patial perminant block from plastic and install it today. We live in the rocky mountains and this Jeep would be undrivable in the winter without defrost air flow aftermarket redirection. Zero defrost air hits the driver and passenger side without the aftermarket fix. Jeep owners are in real danger if their windsheild fogs up. We turned on our defrost to high heat and airflow to remove ice from an ice storm a few days ago. Only the center 12-14" were melted.
The defrost will not clear the driver side of the vehicle it blows in the center of the vent and there is no airflow on the driver side. If the window fogs up you have to pull over so you do not wreck. I have a photo of the actual window.
Windshield on Jeep Wrangler 2018 and newer jl models are weaker than expected. I've had 2 cracks in the windshield in less than 5K miles. Other owners are experiencing similar issues, some as quickly as leaving the dealer lot. The front defroster may be causing issues which weaken the glass. The images below show one of my cracks. The section from the driver side wiper to passenger side fractured in one shot with an audible crack. This was after the defrost was turned on. Https://www.jlwranglerforums.com/forum/threads/cracked-windshield-club.5935/page-23#post-588325
How's it going. I entered my car in the parking lot of my work and turned the Jeep on. Within a minute while sitting there I heard like a pop and a crack and I noticed a small crack about 5-6' in length. It started at the bottom of my driver wide window and ran vertical. Over the course of the next week this small crack turned left and right and ended up engulfing my whole windshield. I am part of jlwranglerforums.com and I have learned that this has happened to numerous vehicles. Between the phantom cracks showing up and others getting huge cracks from rock chips something needs to be done with this windshield. I owned a Wrangler tj for over 4 years and never once had a windshield problem. Any help would be great. Thank you (xxx). Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
Driving my new 2018 Jeep Wrangler rubicon for the first time in snowy conditions, I turned on the front window defrost while pulling out of the driveway and immediately heard a popping noise. The windshield cracked due to the defrost coming on. The windshield cracked at the base of the windshield in the center of the SUV directly above the defrost vents. The crack went up from the base 3 inches and took a hard left towards the drives side. There was not a impact to the windshield of any kind. I have contacted Chrysler Jeep and they have said "glass is not covered under warranty". this windshield is defective.
The defroster only seems to blow in the middle causing visibility issues on the windshield in extreme cold conditions. It was brought in to the dealer and they said it was a manufacturing issue and nothing they could fix. It caused the wipers to ice up and fog inside the windshield making it hard to see.
Rear defrost cable becomes disconnected from the rear glass where it is soldered. I had purchased my jl new not knowing it was already defected and the dealership had already ordered a replacement window. About a week to a week and a half after the install the opposite side(driver side)did the same thing. My guess would be the defroster is overheating causing the solder to loosen.
Backup camera stopped working when vehicle put into reverse. Using the manual controls will also not allow the backup camera to work. This is the third time this has happened. The problem will normally fix itself within a couple of hours. However this is still a safety issue when it occurs. The times this has happened have been while backing into a spot, either at a parking lot or into a garage. The vehicle is stopped when being put in reverse.
Rear camera intermittently fails to turn on and display when car is put into reverse and driving in reverse. Jeep dealership says this issue is not reported and no known solution exists. Leaving the Jeep off for several hours resolves the issue. The issue seems to be related to a software problem but does not resolve with a "reset" of the electronic information system. Multiple users have reported the exact issue in on-line Jeep forums.
Windshield wipers and headlights stuck on despite controls set to off position. No turn signals or high beams either. Had to pull the windshield wiper fuse to be able to drive vehicle home. Tried to disconnect the battery and step on the brake, then leave it disconnected for 20 minutes, but this did not resolve the issue. Vehicle is new, only a couple of weeks of ownership. Completely stock, no modifications.
- El Mirage, AZ, USA
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A D V E R T I S E M E N T S
- Spring, TX, USA