This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recently had my traction control and air bag lights illuminate, at the same time my horn quit, steering wheel controls no longer work and cruise control is out. After some research, I am quite sure it's a faulty clock spring
Horn, evic & radio controls on the steering wheel don't work. After waiting 2 months tfor the part, they replaced the evic switch which I was promised controlled the horn & radio too. It didn't fix the horn or any of the other issues. Now the dealer wants to replace the clock spring. There is an existing recall for my model year and years before and after (Safety Recall S40 / NHTSA 16V-288 Airbag Clockspring) but my VIN is not included. Jeep can not explain why I'm not included and said my airbag may or may not work. Any help is appreciated.
My airbag dash light is illuminated. I took it to Park Jeep and the error code suggests that it is the clockspring that should be replaced. - I bought a "legally imported from Canada" 2013 Jeep Wrangler from a large US non-Jeep dealer in 2016. It had 55k miles so it would have been out of warranty. Recently, I had the pab recall work done at a local Jeep dealership. About a month later, my airbag light started coming on intermittently. Because of the timing of the recall work, I went back to that dealership to have them diagnose/see if they were the cause/etc.. They diagnosed it as needing the clockspring. I have been told by two local Jeep dealerships and the folks at 1-877-amjeep that even though the extended warranty on the clockspring applies to ALL NAFTA market vehicles, they wont fix it under warranty. I was actually told, "...the warranty it didn't have at the time it crossed into the US was voided, thus nullifying any future extended warranty that could would have covered other parts." FCA did this extended warranty nonsense to avoid a recall, and if they arent honoring the extended warranty, then there ought to be a recall on the clockspring. MY airbag is NON functioning due to a manufacturing defect and FCA wont fix it. I cannot be the only person that is adversely affected by this.
- Minneapolis, MN, USA
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The contact owns a 2013 Jeep Wrangler. The contact stated while driving approximately 45 MPH, the horn button failed to operate and the steering wheel was difficult to turn. Additionally, the air bag warning light was illuminated. The contact was able to continue driving to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 69,120.
The control buttons on the steering wheel for speed control and radio and menu for the odometer plus the horn started working only part-time. If you wiggle or turn the steering wheel 90 degrees sometimes everything will work. The airbag light also comes on indicating there is an airbag problem. This sometimes will go away with the right wiggle of the steering wheel. The service department said it is a bad clockspring on the steering column. There is a recall on this (S40) but not listed on my jeep. This started about 6 months ago and has gotten progressively worse.
Approximately the end of June the airbag light came on, made appointment with Red Bluff Chrysler Dodge Jeep Ram 545 Adobe Road Red Bluff, CA. 96080. Phone # (530) 840-2901. The soonest they could fit me in was July 19th @ 10:00am. Invoice states as follows; 97549 1.00 verified concern of airbag lamp on has active DTC B1B02 driver airbag said #1 open. Removed airbag installed Miller 8443 SRS simulator into clockspring airbag leads DTC goes stored unplug SRS tool and reinstalled airbag lamp comes back on same DTCS. Driver airbag will need to be replaced. Dealership was unable to answer if the airbag would deploy while driving or if the airbags would even go off in an accident, its their belief the system shuts down when there is a code. I have only gone to one dealership as mentioned above. Approximately $1,000 for the part alone. Problem is unresolved.
Airbag lights remain on, cruise control does not work, all controls on the steering wheel do not work. Does not work when driving or setting. I purchased the vehicle with this problem and was told it was a fuse. I found out it is the clock spring.
Clockspring went bad at 50,000 I think it should be part of the air bag recall I bring it to dealership to have airbag recalled but it still won't work it airbag light is on and on one even told me at the dealership about the light lucky I'm a mechanic and I know these things.ya fix the recall but it still won't work what good was it for me even to bring it in they should at least warned me hey air bag won't work your clockspring is bad they just wanted me out of there hollywood Jeep chysler on state road 7 -441 service department [xxx] service advisor [xxx] not cool at and I paid for diagnosis which appears I know more thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign number: 19V018000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Neuwirth motors (219 S college rd, wilmington, nc 28403, (910) 799-1815) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The airbag clock spring is not working. I've had nothing but problems with this Jeep. It's becoming too expensive to keep up with all the problems plus an expensive car note. This has been the most expensive car I had and had given me more repair problems then any other vehicle.
Re:recall#V01...received urgent noticication from fca regarding air bag explosion containing "shrapnel" (their words), which can kill or seriously injure occupants. Notice stated "parts are available." Notified by dealer 7/19 that there are no parts - minimum 4 month wait. 4 months!!!! well"????"
Clockspring recall: Other year models of the same generation Wrangler show a clockspring recall, but my year model doesn't. my clockspring has failed now and I lost most of the steering wheel controls, including my safety horn, and if my research is correct, my driver side air bag will not deploy now if in a collision accident. When turning my windshield wipers would turn on randomly, and then when driving shortly afterwards I went to honk at animals in the road and the horn did not work. The next day I noticed that the radio and driver information center controls on the steering wheel did not work either.
Takara recall. My vehicle was parked at 16 w lancaster ave shillington pa 19607. I had it parked in the back parking lot. The owner of the store called me to inform me that my driver's side airbag deployed. He heard it from inside the store and went outside immediately to investigate. He didnt see anyone leave the parking lot and there was no damage to my vehicle. It was raining very hard that day but I feel that shouldnt have caused my airbag to deploy. When the incident happened I called the fca recall number at 1-833-585-0144 and explained the situation. They had an inspector call me back and I dropped my car off at savage 61 in reading pa to have him inspect my Jeep. I was given case #[xxx] and was told the dealer authorized repair to my airbag/steering wheel. Since then I've been trying to have them fix my airbag. On 3/14 I called the dealership again to try and resolve and they told me I'd be put on a waiting list. The recall was for the passenger side airbag. But my drivers side airbag is the one that deployed for no reason it just went off. Since this has happened I've been trying without success to have someone fix my Jeep. I cant get it inspected until my steering wheel is replaced and it's my daily driver. I really need someone to help me get this resolved asap so I can have my Jeep inspected. Thank you for your time. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Bronx, NY, USA