This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Wrangler. While driving 55 mph, the engine stalled without warning. The vehicle was pulled over to a shoulder lane and was unable to restart. The vehicle was towed to hastings Chrysler center (2980 vermillion street, hastings, mn 55033), but the cause of the failure could not be determined. The contact stated that the failure was difficult to duplicate. The failure was persistent. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 60,000.
A hazard to every occupant, heating system quits working due to faulty self-destructing heater core that also disables oil cooler and radiator. Original part number #68004193A sheds all casting sand then causing clogs & total shut downs. Clearly known well since 2013 with no warning to any owners (reference their own Jeep forum). In addition to frozen passengers and complete shut-down @ 'anytime', the $110 made-to fail part results in $2,382 added expense, as well as multiple mis-diagnosis expense(s) by their own certified mechanics. Criminal
No heat! clogged heater core! grit and slime in dirty/discolored oem coolant (10 yr/150K mile rated). Never touched or added to, unless undocumented by dealer. This is our family vehicle that my wife/kids use daily, and it is about 10F here in vt right now. Very common Chrysler issue apparently and dealer does nothing but attempt to flush multiple times which does not solve the problem and is a huge inconvenience! I am still under 5 yr/100K powertrain warranty, since when is cooling system not part of power train? heat was reduced last winter, this winter virtually none. Dangerous to constantly clear the windshield with no defrost! this needs to be a recall
My Jeep stalls when going down the highway and there is no power steering or brakes I have taken it in to local Jeep dealer and can find nothing wrong it also stalls when backing up or going forward it does start back up but on the highway it doesn't start right away it takes 10 to 15 minutes it's very dangerous this is getting to be a common thing somebody is going to get hurt or killed thank you for your time this really needs to be address
The vehicle stalled out on one occasion several months ago. It cranked and cranked but wouldn't turn over. Today when trying to leave, I couldn't get it to turn over...after about half an hour and my battery almost dying I disconnected the negative connection to battery and it fired up after reconnecting. I'm reading there are 50,000+ vehicles with a tipm issue and believe this is impacting my Jeep. It's a $1300 fix that I think Chrysler/Jeep should own.
- Scottsdale, AZ, USA
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Heater does not produce warm air on driver side of vehicle through floor, vent, or defrost. Driving speed does not affect temperature on driver side. Heat will sometimes get warm on driver side after an hour of driving. Appears to be related to star case S12307000008. This is a wide spread, known issue, that is very expensive to repair. It is dangerous as well due to ice build up on windshield because there is no defrost heat on driver side.
Vehicle exhibits stalling and engine shut off at idle or low speeds below 60 mph. Vehicle bucks/slips/jerks at speeds of 60 mph+ as witnessed by dealer service mechanic. Vehicle intermittently will not go into gear or will reverse while in drive and must be turned off and returned to park, before attempting to restart. Check engine light on. No dealer codes found therefore, unable to properly diagnose and repair. Vehicle is very unsafe and unstable.
Our Jeep started stalling on occasion about 10 months ago when sitting in traffic. Restart was immediate. It progressively started happening more often. Four months ago we took it to the service department at the dealership. They replaced a wiring harness for the fuel pump and a spark plug. It did not fix the problem. They replaced a valve body for the transmission. That did not fix the problem. They replaced a rocker arm and multiple other parts and still it has not fixed the problem. On September 29, 2017, it stalled while in motion at 30 mph on a city street. My daughter was alone while driving it and sat in the middle of the road for 15 minutes before it would restart. We have talked with a mechanic that does not work for the dealership and he does not know what the problem could be. No one seems to know what is causing the problem and it could have been very dangerous if she had been driving at a faster rate of speed or if there had been more traffic. It was a sunny day and the roads were dry.
Having problems with my heater core and radiator becoming clogged I have had them both flushed by the dealership several times and they still clog causing hazardous driving in the winter time with no defrosters or heat to safely drive to work
Clock spring failure. When stationary the instrument cluster is showing an airbag alert and all control buttons in the steering wheel except cruse control have failed. When the left spoke of the steering wheel is rotated counter clockwise to the 2 O'clock position the airbag alert turns off and all buttons work but only in that position. No difference when in motion except a ding when the steering wheel is turned past a certain position.
The ignition key security system is suppose to pretect the vehicule againts thef, my Jeep had been stolen 2 days ago and I then found simply on the web that those key are inaffective and nobody seem to care. Here is a link aired in a Canadian tv stationwww.tvanouvelles.ca/2016/07/06/des-pirates-informatiques-reinventent-le-vol-de-voitures my question is why manufacturer, insurance company never advise consumer to take alternative mesure toward this practice and way to avoid to be a victim. Thank you for your help and I just hope that posting this will prevent any Jeep owner to get in my position. I feel abandon by Jeep and the lack of interest of general public in those cyber-theff that with all the new technology will find our car a lucrative way to live from their crime. New car are hackable, there is so many case showing this growing concern but it made me even more scared when what seem to be a "easy" scam is not even consider by Jeep to fixed it thrue a patch or just warn client about the new risk. P.S. my main language is french so please dont judge this post just by ortographe this is serious and NHTSA can contact me when they need to if they need any more info.
Purchased Jeep Wrangler in 2013. Soon afterwards had moisture problems dealership where purchased took Jeep in several times and I have never taken top off but I did take T top off twice, but the amount of moisture is overwhelming that less then a year I have mold, mildew and puddles of water that the dealership used a substance to cover floor on passenger side. Once I noticed dealership stops returning calls and refuses service. I soon develop electrical problems and dashboard blinking of signals I.e. seat belt signal prompt won't stop blinking and making ding ding noise. On 20 April dealership in olympia Washington refuses service to check now electrical problems. Impossible to get an appointment mileage on Jeep is 8000 or less miles in 4 years due to problems or in shop.
2013 Jeep Wrangler unlimited rubicon 4X4 vehicle stalls while driving and then will not start again for 4-5 minutes. This happens at all speeds and has put us in some very unsafe situations. Dealer has not been able to find a solution and cannot recreate the problem even though it happens to us multiple times per week. Yesterday it took me 20 minutes to drive 4 miles because it stalled three times. I see blogs with many other complaints about the same issue but still no recall. The dealers do not know how or do not want to fix and meanwhile consumers are stuck with unreliable, unsafe vehicles.
Takata recall. Vehicle does not stay dry. Top has never been removed, T-top removed once, leaks, moisture condensation problem where a green house effect occurs regularly, mold grows quite rapidly Jeep has been in shop every winter season with moisture problems. Given back with assurance of not reoccurring. Every winter I return with same proble now dealership is refusing to help and has directed me to go elsewhere with a voicemail message on 8 February I am under the understanding any warranty work must be done at same garage why" am I being told they can not fix vehicle or help me" I am having electrical problems now too and I can't make an appointment because of persisting to hang up or refusing to direct me to management P 8 febuary I filed an attorney general complaint but they don't represent unless several have complained about the same issue. Failed to recognize the lemon law and are hostile to deal with. Electrical problem is driver seat belt signal does not turn off even though seat belt is fastened. While driving. Due to the amount of time addressing the warranty problem with dealership and an avoidance to replace I filed a safety complaint in 2014 since then nothing but continued problems and Jeep remains unfixed on the last visit an extra substance was put on floorboard on passenger side to indicate a hole had been fixed with putting a permanent compound called rhino plaster. When confronted I was told it came from the factory like that after researching I was informed it does in fact not. I filed an attorney generals complaint on 8 febuary 2017 and since December 2016 am not able to get to shop due to delays from dealership. I was put in contact with Mr. Brown extension 2302 to explain hardships and in December 2016 not to mention not restoring my vehicle to factory specifications and putting a substance on my vehicle without permission. "
My new to me, but still under factory warranty, Jeep Wrangler sahara 2dr, caught fire and burned the day I got it. It had been driven 250kms from the Jeep dealer to me, then parked until the evening. I took it for a drive for about 40km without incident, parked, and had dinner with a friend. After dinner, I used the remote start to test it, unlocked it, and got in and drove off. I stopped at a store a minute up the road, left it idling, and came out to find my check engine light flashing. I cycled the ignition, and the light went out. I proceeded towards home, but two minutes later the light came back on, followed by a very loud bang, then then the smoke from the hood. I was travelling at about 10km/hr in a neighbouthood having just turned from a stop. My vehicle came to a stop, my passenger and I jumped out, called 911, and watched as a fire coming from what appeared to be the passenger side, with something dripping and burning as well, consumed the front of the Jeep. I notified the dealership and Jeep Canada but have yet to receive responses. Insurance deemed it a total loss. I'd owned the vehicle for 8 hours. It had 50,000kms on the odometer, and one outstanding recall (14V-631) that wasn't done prior to delivery to me.
I own a 2013 Jeep Wrangler, I take my Jeep off-road every weekend. Living in las vegas, nv, I can keep the top off 10 months out of the year. Living in the desert, it's also very dusty here. In may of 2016, I was on an off-roading trip, when the airbag light came on. I took it to the dealer, and they told me it was the clockspring. They quoted me $700 to fix it...I didn't have the money, so I paid them the $150 diagnostic fee... two days later, the first recall for clockspring came out. I called the dealer back, they looked up my VIN #, and said my vehicle was not included in the recall. Since then several more recalls have been issued, but my vehicle is still not listed. I did research on clocksprings, and found out the reason they go out is due to dust, frequent off-road, and removing the top. All of which describes my Jeep. In addition to the airbag not deploying, the clockspring effects the horn, as well as other controls on the steering wheel. I have written several emails to Jeep, Chrysler, and mopar. I have discussed this issue on several Jeep forums sites, asking for help. If the recall covers only some 2013 models, but my model matches the circumstances surrounding the recall issue, then I believe mine should be included in the recall.
My 2013 Jeep Wrangler started having sensor problems within a year after I bought it brand new!! now after three years and many sensors being replaced along with sensor wiring it's not driveable and dealership mechanics can not fix it or figure out what's wrong. The engine light along with traction control light stays on, the automatic transmission will not shift good, it has trouble cranking, and cuts off in the middle of the road which is very dangerous and can cause an accident!!! in the last month I've had 4 software updates done, replaced the ABS module, replaced cam shaft sensor, and wheel speed sensors, but after I pick it up from the dealership I drive it a few miles and lights come back on and it starts running horrible again!! I'm paying for a vehicle you can't even drive so something has got to be done about this!!! Chrysler should have to be held responsible for these crappy Jeep they are making, and mine is not the only one!!!
The radiator cooling line rubbed against the air conditioning condenser, and the rubbing caused a hole which evacuated the A/C fluid. The fix was to replace the condenser and distance the radiator line so that it was no longer touching the condenser. The Jeep has never been in an accident, and it seems like this was a factory defect. The job costs over $700 at the Jeep dealership.
A D V E R T I S E M E N T S
- Hastings, MN, USA