I received an E-mail from Jeep around December stating recall N28 would affect my Jeep because the power steering line will rub the transmission oil cooler tube causing the vehicle to leak transmission fluid. I noticed on December 18th that my Jeep was in fact leaking transmission fluid so I called the closest Jeep dealership to me, gwinnett Jeep in stone mountain Georgia, and took my vehicle there on December 19th. After further inspection, the dealership stated the entire transmission oil cooler unit was leaking, which I told them was odd since this Jeep is only two years old with less than 50,000 miles. The dealership later called me back and told me a different story stating a transmission oil cooler tube was leaking and that unfortunately it was a different transmission oil cooler tube than was listed in recall N28. I didn't believe their story since they initially told me the transmission oil cooler unit was faulty. The bill was 503 dollars. I am E-mailing you because my vehicle was only leaking transmission fluid because of recall N28 and the dealership took advantage of me. This is a classic "double dip" where the dealership collects money from from corporate for the recall and then collects money from the customer. This dealership should be under investigation and audited because I am more than certain that people have previously brought in vehicles to gwinnett Jeep for recall issues and then they charged innocent customers additional money for "issues" with different components of the vehicle. I checked their reviews and there was a similar incident with a Jeep pertaining to a different recall. I don't want this to happen to anyone else in the future. I am a full time student and I also work full time, so my time and money mean a lot to me. A routine recall that should have been free of charge ended up costing me over 500 dollars.

- Atlanta, GA, USA