This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Jeep Wrangler. While driving 65 mph, the contact noticed that the vehicle had suddenly stalled warning. The failure had not been diagnosed and the vehicle had not been repaired. The failure and current mileages were 53,000.
The 2007 Jeep Wrangler stalled, lost power brakes, lost power steering. Tried to restart the vehicle and would not turn over. We noticed flames shooting up outside the passenger side of the vehicle. All 4 of us climbed out the driver side door. I tried to open the hood and flames came bursting out. Within 2 minutes the whole vehicle engulfed in flames. The flames were coming from underneath the engine. It took the fire department nearly 2 hours to extinguish the flames. The vehicle was a total loss.
My issue is the large amount of oil used, 1 qt used per 2500 miles. This is what the dealership and Jeep told me. Normal oil consumption: Below are industry standards for normal engine oil consumption: Mileage below 50,000: Normal oil consumption is one quart for each 1,000 miles driven. Mileage above 50,000: Normal oil consumption is one quart for each 750 miles driven. So, as long as a Jeep with 50000 or more miles on it does not use more than a quart of oil every 750 miles they do not care, and they will not fix it. I was also told that why new Jeep take 6 qt's since they use so much oil. I even have a warranty and they still will not fix it. There are no oil leaks and I have had 2 oil consumption test ran on the vehicle by the dealership. The dealership and Chrysler will not help fix the problem. I was told by the dealership that I am lucky it does not use a quart of oil every 1000 miles, since it may get low enough to burn the engine up in under 2500 miles.
The contact owns a 2007 Jeep Wrangler. The contact stated that the engine was defective and consumed oil prematurely. The vehicle was taken to an authorized dealer on several occasions and the dealer replaced the pollution control valve. The failure continued. The vehicle was taken back to the dealer and the dealer stated that the head gasket failed and the spark plugs needed to be replaced. The manufacturer denied assistance with repairs because the warranty expired. The vehicle was not repaired. The failure mileage was 30,000 and the current mileage was 40,000. The VIN information was not available. Updated 02/14/12 updated 02/17/12
- Marietta , OH, USA
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As driving on highway engine started to make clicking noise, called local Jeep dealership and brought into shop no engine lights or oil lights on, service person told me that oil was 5 quarts low in a 6 quart engine and the engine bearings were stripped need new engine and life time powertrain warranty will not cover engine. When I ask service person why this happen he could not and would not give straight answer simple said " aftermarket oil filter, and I found no leaks" then asked if it was the oil filter he said " no I'm not telling you it was the oil filter!" then I said "if it is not the oil filter nor you found no leaks where did the other 5 quarts of oil disappear to. It must be a defected engine. I just change the oil 2000 miles ago!" in all service department will not tell me why the engine failed or how it happen neither will Chrysler.
Intermittent problem occurring almost exclusively at highway speeds. While driving at highway speeds suddenly, without warning, the vehicle shuts off. All warning lights on the dash board appear, engine completely shuts off which leads to power steering failure and loss of safe control of the vehicle. While the engine shut off is intermittent and does not last for more than a few seconds before it turns back on without use of the key or any other means of manually restarting the vehicle, it is highly unsafe and can lead to severe injury or death. We have noted this issue occurring approximately 1-2 times per month. We finally took the vehicle to the dealership to service and locate the issue with the vehicle on October 20, 2011. The dealership stated they could not find any issues with the vehicle, with the exception of unusually high oil consumption. The dealership advised we do an oil consumption test which will be completed in 3000 miles or 3 months.
My vehicle spills fuel out of the filler area every time I fill up. The fuel gets on me, the vehicle, and the ground. I have contacted Chrysler about the matter, and they advise me because I am outside the time frame for their tsb, any repairs would have to be paid by me. After thoroughly researching the matter, it seems this is a wide spread concern. Chrysler has addressed the issue for some, but not others because "we're outside the window". please see your code #PE10032. Also, my vehicle consumes or burns oil at the rate of one quart per 1000 miles. Again, research shows this is another wide spread matter attributed to faulty motor construction of some 2007/2008 engines. Owners who have had the repair done under warranty found that on three pistons, ring gaps where in a line, the other three where close, all six oil expander rings and piston rods where installed upside down. Chrysler will address the matter only if you are still under warranty. I do not understand why the cost should be bared by the consumer when both matters are so common and wide spread as to indicate design flaws in the product. Why should I pay for their inability to build a component correctly?
The contact owns a 2007 Jeep Wrangler. While driving at any speed, the contact stated that the vehicle would stall intermittently without warning. The vehicle was taken to the dealer where they performed a diagnostic test and the contact was awaiting the results. The contact did not inform the manufacturer nor was the vehicle repaired. The current and failure mileages were approximately 32,000.
The contact owns a 2007 Jeep Wrangler. While driving between 55-60 mph, the electrical system failed and the vehicle lost power. The engine stalled without warning. After five seconds, the vehicle resumed normal operation. The vehicle was taken to an authorized dealer for diagnostic testing, but they could not duplicate the failure. The failures recurred on three separate occasions. The authorized dealer was notified twice, but there were no resolutions. The vehicle is in the process of being towed. The VIN was unknown. The failure mileage was 30,000 and current mileage was 90,000.
Vehicle continues to lose power while in motion. As a result there is a loss of power breaking as well as steering. Chrysler has investigated the problem several times including an opportunity for one last fix under the lemon law statute in Florida. Yet the condition persists. Chrysler has determined that they will only agree to settle the outstanding issue with this dangerous condition if they are provided with yet another opportunity to inspect the vehicle. Chrysler of auburn hills has been notified of this unsafe condition and has responded with customer relations representative richard wilcox 407-826-7035 who advised of the additional inspection required before they will consider settling this matter. It does not seem that Chrysler is at all concerned with the obvious potential for bodily harm that may occur as a result of the incidents of power loss and the resultant control problems with the vehicle.
The contact owns a 2007 Jeep Wrangler. While driving 50 mph, the vehicle would randomly stall and lose power steering and braking ability. The failure has occurred three times within the past year. The vehicle was able to be restarted immediately afterwards; therefore, the contact never took the vehicle to the dealer. After the most recent failure, she was unable to immediately restart the engine until 30 minutes later. The vehicle was towed to the dealer and they reprogrammed the power module. The failure recurred less than a week later while driving 65 mph. Once more, the vehicle took 30 minutes to restart. The vehicle is currently at the dealer being repaired. The contact believes that the manufacturer needs to develop a new repair for this failure. The failure mileage was 12,860.
Driving my 2007 Jeep Wrangler about 55 mph when the engine stalled and the dash lights lit up, 5 seconds later it restarted and the dash warning lights went off as normal. Called the local service dept. And an appointment was made but was told it would be "like finding a needle in a haystack".
2007 Jeep Wrangler problems with engine stalling. Consumer states that in order to restart the vehicle it must be in neutral before turning the ignition switch. Consumer states she would like the vehicle replaced. The seat belt retractor on the drivers side failed within weeks of owning the vehicle, there was a constant rattling noise coming from the pillar area, the drivers door did not close properly. The technician used a mallet or hammer to align the door striker. The consumer had to slam the door in order for it to close properly, even though there was no certainty the door was really closed. There was a possibility that the striker on the door could collapse while the vehicle was in motion causing the door to open. The vehicle also made a rattling noise while accelerating.
The contact owns a 2007 Jeep Wrangler. While driving 30 mph, the vehicle stalled several times without warning and lost complete power. The vehicle eventually restarted. The dealer attempted to repair the vehicle five times, but informed the contact that there were no failures. The purchase date was unknown. The current mileage was 12,000 and failure mileage was 1,000.
The contact owns a 2007 Jeep Wrangler. While driving 30 mph, the stopping distance increased when the brakes were applied. The contact stated that the failure also occurred the following day while driving 40 mph. The road conditions were clear. He further stated that while driving 2 mph, the vehicle veered to the right. The dealer adjusted the tire pressure. In addition, there was a five second delay when he started the vehicle. The contact stated that the air conditioner and radio worked intermittently. The dealer was unable to duplicate any of the failures. The failure mileage was 900 and current mileage was 1,702.
The contact owns a 2007 Jeep Wrangler. The contact stated that the vehicle fails to accelerate and shuts off after coming to a complete stop. The ignition switch must be turned off in order to restart the engine. He stated that the vehicle stalled five times within the last ten days. The dealer has reprogrammed the computer at least twice. Also, when making a right turn, the anti-skid control activates and the brakes are applied. The anti-skid control light illuminates and then dims after the turn is made. The dealers verified with a road test that the anti-skid does activate at approximately 25-35 mph, but no repairs have been made. The contact was unsure of the component names regarding the reprogramming and anti-skid failures. The current mileage was 4,200 and failure mileage was 3,300.
A D V E R T I S E M E N T S
- Chicago, IL, USA