The rear differential on my 2003 Jeep Wrangler is getting water in it from just driving in the rain. The dealer fixed the worn ring and pinion and bearings from the water damage but they did not fix the main problem, which is the water getting in the rear differential. About a month later the same bearing problem started occurring. DaimlerChrysler is refusing to fix the problem again because they say it is customer abuse. I have done nothing but drive the Jeep on the road. This is not customer abuse. DaimlerChrysler will find any excuse not to honor their warranty.

- Fayetteville, AR, USA

We bought a 2003 Jeep Wrangler sport 4X4 in January 2003. The dealership had put a 3" lift and 32" tires on the Jeep prior to it being sold. We purchased it directly from the showroom floor. Three weeks ago the rear differential went out in the Jeep. First we were told that the repairs would not be covered under warranty because the lift voided it. After advising a Chrysler representative that the dealership put the lift on the Jeep, they said the size of the tires caused the damage and I informed the representative that the dealership made all modifications to the Jeep prior to our purchase. I was told I'd have to contact the dealership to see if they would stand behind the vehicle warranty. We're in Texas now, the dealership we purchased the vehicle from is in Washington. We went round and round between the dealerships with the one in Washington saying the vehicle was covered under warranty and the one in Texas saying, "no". after 3 weeks, it was determined that the damage was caused by 'misuse/abuse' by the vehicle being taken off-road and a stick hitting the plug on the rear axle causing the fluid to leak out. The Jeep broke down the day after it was taken off-road. Clearly not enough time for any fluid to leak out, especially with no sign of leakage once it was parked, and the vehicle was driven less than 60 miles the next day. Besides, this was the first time the vehicle had been taken 'off-road' since we purchased the vehicle. I believe we purchased a vehicle that had a faulty rear axle and the dealerships have found another way to pick the consumers pockets without standing behind a vehicle warranty.

- Silsbee, TX, USA