This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The 2002 Jeep Wrangler has approx. 85000 miles on it. Never used off road - just to and from work. Brought vehicle in for work on clutch and repair shop states that the vehicle frame is rotted through and need to be replaced before transmission is able to be removed. Front fenders have rusted through in same spot on each side.
Going down the freeway about 60mph around 5:30pm. Feel some humming from the vehicle follow by a loud high pitch. Then heard a loud band and parts started to fall on the freeway. The car was still moving without power and light. I was on the third lane of a five lane freeway. Cars behind me slow down and allow me to pull to the side. I was stop between an entrance and the freeway. After exam the car with the shop. The transfer case was broken into pieces. Called Jeep and was told to toll the car to a dealer. After dealer confirmed the transfer case was broken into pieces with no clue. Jeep refused to pay because warranty was due on 2004 even knowing the vehicle has only 6500 miles on it. This Jeep was parked in the garage most of the past years. And every time when I came back from oversea. Oil and filter change were service on the car. I don't believe a 6500miles transfer case will just blow up.
The contact owns a 2002 Jeep Wrangler. The contact stated that the vehicle was included in the recall under NHTSA campaign number: 13V234000 (power train, steering). The dealer was contacted and stated the part was not available; therefore, the vehicle was not repaired. There are no failures at this time. The VIN was not available. The current mileage was 13,000.
March 2009: While driving at 55mph, hear a rattle noise, then the shift on the floor shakes violently. Pull over, cannot find anything wrong, travel home less than 50 mph, fine. Few more times, on the highway, car does it again. Put in fuel injector cleaner, change oil, clean all around battery. Does not do it for a week or two then does it again. Told to replace camshaft sensor & crankshaft sensor. Did and ran fine no issues for two weeks. 4/13/09 after sitting at a red traffic light, proceeded to turn right, engine died. No warning no sound, no dash lights on, waited a few minutes, started up & traveled home. 4/15/09 after sitting at a traffic light while driving forward, car died, no sound, chugging, no dash lights we went to Jeep in fort myers Florida. They said we need to change our oil, add a fuel additive, injector cleaner & clean our battery in addition to replace one of the sensors. All of this was already done. If that does not solve the issue, then it is our ignition switch. Cost to us for this diagnosis $110.19. 4/27/09 towed Jeep with rv to mainewent to Jeep dealer macdonald motors bridgton Maine. 5/04/09 car died while driving to the appointment, this time 45-50mph. Wanted to replace crank sensor with a "mopar" brand, even though we told him it was just done. Also wanted to complete combustion chamber cleaner from bulletin 09-003-03. Declined. Cost $55.81 5/18/09 took car into macdonalds motors for bulletin 09-003-03 to be done & asked them to check grounding mounts. Rec'd call that they performed fuel system cleaning & need a new crank sensor. We spoke to the manager, because the work we requested was not performed, and other items were. He assured us the bulletin would be performed the inspection was performed, no repair was needed and the grounding mounts were fine and the computer no longer tells them it needs a crank sensor. This vehicle has died three more times since their repairs.
- Casco, ME, USA
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Problems with gears on 2002 Jeep Wrangler.** answer required***. while driving on a beach with the gear in 4 wheel drive high the vehicle suddnely came out of gear and the consumer could not get it back into gear. The Jeep had to be towed out of the sand. The vehicle was taken to the dealer. The dealer assured the consumer that the repairs would be covered under the 3 year-36000 mile warranty. After the vehicle was inspected the dealer refused to repair the vehicle under warranty because they felt the vehicle had been abused. The consumer contacted the manufacturer several times but they refused to provide any assistance.
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- Ardmore, TN, USA