This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased a 1995 Jeep Wrangler rio grande edition Jan 2003. It had 103,000 miles on it and is in great condition. After about 6 months I started to hear a cold engine knocking in the 2.5L engine. I had mechanicls check the lower end and all looked good. I also replaced the oil pump, lifters, pushrods and rocker arms and the noise is still there until the engine warms up. I have researched this problem and have found that there was a problem with the 2.5L, and 4.0L engines that DC produced from 1991 - 1995 which is piston slap when the engines get over 70,000 miles on them. I also found a class action suite against DC concerning this problem and the consumers won with the options of a new engine, good trade in on another car or great discounts on dealer items. I called DC and also wrote a letter about my problem and this law suite. The reply I got was that basicaly sucks to be me and they were not going to do anything for me. This is a manufacture defect and they will not correct this problem. So now I either replace my engine that will cost me over 2,000 or hope and pray when I drive that it will not destroy itself. I am in the coast guard and my Jeep is my transportation to and from work and I dont get alot of money that I can just throw around on a new engine when I just bought the Jeep last year. If I did not like Jeep so much I would drive it to thier factory and park it there till they fix it.
I originally didn't consider filing a complaint until I had the third major complication occurred. I've since talked to other Jeep owners with the 4.0 and have found motor mount and transmission failures are more prevalent than they should be. After the third problem (tranny), I began my search on the internet and found this site. It confirmed my suspicions about the substandard materials that DC is using in major components. I tried to reason with a service rep at DC by explaining that I'm a died in wool Jeep fanatic (5 Jeep jams) but she basically told me that motor mounts and tranny problems at these early miles is part of the vehicle ownership package. That may be true at DC, but not at other car makers like Toyota and Ford. This is definitely my last DC product. I'm glad I found this site; I know where to go in the future.
Defective motor mounts that support the engine broke off, causing the engine compartment to move and may have resulted in loss of vehicle control. Dealer replaced motor mounts at owner's expense.
While stopping at a stop sign without any warning there was a big bang. Shroud popped and put a dent in hood of car. Consumer felt that if he was driving on the highway he may have been killed.
- Coal Township, PA, USA
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While driving the lights were dimming on and off just before the engine shut down in the road. The engine began shifting, the battery partially melted, and the battery cable burned. Also the brake lines were all bent back due to the engine shifting approximately 4-6 inches. Consumer has called al. Miss. AZ. il. (52059100R) is the part number, NY. Says there are 243 consumers waiting for parts due to same defect. Chrysler says they cannot find a manufacturer for the parts. Also the oil filter was broken, and the oil casing is dented. This is the second time this has happened, the vehicle was modified by a Chrysler dealership the first time to remedy the problem. Chrysler has a 243 customer back order and more to order.
A D V E R T I S E M E N T S
- Newport News, VA, USA