Flash: Telematics Box Module (TBM) Updates
This bulletin involves updating the TBM with the latest software available.
The customer may describe the following: Message displayed on the radio screen, "Uconnect Box requires service. Pleasevisit an authorized dealer.", with no active or stored Diagnostic Trouble Codes (DTCs) set by TBM or Occupant Restraint Controller (ORC).Error MessageUconnect box ?requires service? message can be triggered by different reasons.For an issue on a new vehicle recently switched to customer mode,please follow the New Vehicle Preparation procedure to resolve Uconnect box require service message. Always fix TBM / ORC DTC issues first.If the issue could not be fixed, then reflash the TBM software. Mobile app remote start or remote lock/unlock works improperly. Remote operation inoperative. Wi-Fi unavailable. Issues logging in and enabling Wi-Fi. SOS calls unavailable.
