This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am a loyal customer of Chrysler owning 4 including including 2 cars in the last 20 months and on 1/4/2020 filed my first warranty claim that was denied by Chrysler. The problem was the drivers seat that adjusts manually is stuck and will not adjust. Chrysler claims that because the cause of the problem is something was placed under the seat causing it to get stuck, it is not covered and wants $900 to fix it. My problem is that everyone puts stuff under their front seats and myself and everyone I know has had no problems. The very fact that something place under a seat caused the seat to get stuck is on its face as a question of fact a problem with the manufacturing. That Chrysler would treat me, a longtime customer making his first warranty claim this way by refusing to stand by its products and fix this simple problem causes me to want to warn anyone thinking of buying a Chrysler of Chrysler's refusal to stand by its products for this simplest and most obvious design or other failure of Chrysler win making a car.
2019 Renegade owner had software issues since day 1 - chronic issues are a distraction & unsafe & yes I crashed the car due to that distraction. Heated seats shut off for no reason. Remote services wouldn't work radio had to be replaced & now heated seats stay on but now my stop N go doesn't work at all. Car is in shop all the time with no real resolution - I am only trading problems.car hesitates when taking off from a light or from a stop front windshield major blind spot. Doors don't stay in an open position when getting in & constantly fall shut on me & my baby when trying to load him into car. Chrysler has been notified & they don't remotely care about my issues nor do they see that all my dealer visits as unacceptable. I didn't buy a new car for constant dealer visits & now I am stuck in a unsafe unreliable vehicle that Chrysler won't buy back & the negative equity is so bad on this vehicle that I can't trade out of it without a major loss. I have been in many other Jeep vehicles that have some or all of the same software issues as mine. Worse buy ever!
- Hatfield, PA, USA
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- Romeoville, IL, USA