This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
the turbocharger went out at 75k. had it replaced just after the #2 cylinder went bad. vehicle is unable to get to highway speeds and is very slow to accelerate. it is not due for an oil change for another 5k miles.
My Renegade fuel pump failed in a very unsafe manner without an engine light at only 42,000 miles, less than half the expected life of that component. I was driving on the highway and without warning I could no longer accelerate and I had plenty of fuel but no engine light came on and I had to glide to the right while cars were speeding around me before I reached 0mph. This is extremely dangerous and I'm finding it's very common in other models that aren't covered under the fuel pump recall for certain jeep renegades. My fuel pump was fixed and they said it was a common issue but I had no recourse to investigate beyond "it's not a recall". If this is happening to other Renegades not covered it will most definitely cause a serious crash as the engine is on but no acceleration.
II bought a 2018 Jeep Renegade with a manual transmission in Nov 2018. In Jan 2019 the cruise control failed. I have had the vehicle in the shop 7 times since then for them to fix it. The 7th time they had it for 90 days and after consulting with Jeep engineers in the U.S. and italy, where it is manufactured, they have concluded that they do not have a fix for the problem. Please see attached document for all the particulars. What is not noted are the other fixes they tried in prior visits, which was to replace the buttons on steering wheel, the wiring harness, and the actual cruise control unit. Since there is an internal memory fault with reading the speed sensor, I feel that this vehicle is unsafe to drive. Chrysler and the dealership are both refusing to buy the vehicle back.
I purchased my 2018 Jeep Renegade in Feb of 2019. I had under 5K miles on it and took it on my first road trip. I made it to Colorado and the vehicle stalled while driving at least 12 times. There were no warning lights or anything. I had the vehicle taken to 4 different dealerships and no codes or issues were found. I dealt with fca which was a nightmare, and all they offered was a free warranty. I let them know I dont feel safe in my vehicle multiple times. I then took my vehicle on the first road trip this weekend to lubbock and once again it stalled out 4 times while driving 75 mph. I dropped it off at the dealership yesterday and no issues were found again. There is a safety recall on this vehicle for the exact same issues yet my VIN doesn't fit the recall list. This is unacceptable and I want it fixed immediately. I could die from this vehicle stalling while driving at high speeds. Please get someone to help me.
A few weeks after I first bought my new car (June 2018) after starting it, the radio would sometimes not come on or the volume control knob would not work. Then recently several months ago (April 2020) the 12V cigarette lighter in my car stopped working (car in park, just started). Turned car off, and then it would not start again. It seemed like all power was lost to the car. No lights would come on inside either. It just wouldn't do anything at all when trying to start it. The 15 fuse was replaced in the dash box, and it then started fine again. That lasted for a couple months. Then a few weeks ago now (8/8/20) my car wouldn't start in the driveway. Again, no power to it, no lights or anything. The same fuse was blown, so it was replaced again. My car still wouldn't start. I jumped it off with jumper cables, it started fine. I was driving for less than 20 minutes (8/12/20), someone motioned me to pull over because they smelled my car battery. Looked under the hood, and my battery was leaking. I then had to drive my car another 5-10 minutes to get it home. Made it home, and the car wouldn't start again. I had the battery replaced with a brand new one (8/17/20), and my car started fine again. As I mentioned, that was 2 weeks ago. Now today (9/2/20), I started my car, drove for about 5 minutes, then it just quit accelerating and wouldn't go over 20mph. I pulled over, the check engine light came on for the first time, turned the car off, and again it now won't start back up at all. The interior lights do still come on, but when I hit 'lock' on my key fob, the headlights and taillights flash weirdly on and off many times in a row. I bought this car brand new and have only had constant electrical and starting problems since the beginning.
- Joshua, TX, USA
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1) vehicle does not give audible when turn signal is on 2) vehicle does not give audible when safety belt is not clicked 3) vehicle intermittently will not respond to accelerator pedal and will begin to slow down, no matter if pedal pressed completely to the floor. Occurred while going up a bridge while on the I-295.
The contact owns a 2018 Jeep Renegade. While driving approximately 50 mph, the vehicle shook violently and started to lose acceleration. There were no warning indicators illuminated. The failure occurred two other times. The vehicle was towed to don jackson Chrysler Jeep (3950 jonesboro rd, union city, ga 30291), but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The approximate failure mileage was 5,200.
I purchased a 2018 Jeep Renegade at the end of July 2018, it had worked well until the end of June 2019. I was on a road trip from South Carolina to Colorado and I was on the road for a week with no issues, but on June 28th as I was driving on I-70 through Kansas at about 80 mph when my engine began to stall out. At first it was dropping about 10 - 15 mph, but then it was quickly dropping 30 - 40 mph. I was able to make it into the right most lane, but a check engine light and service transmission light appeared on my dashboard while my engine stalled out completely. I had to restart my car a few times, but after a few restarts the notifications disappeared. Every time the engine stalled out, I would lose the use of my gas and brake pedals. The electronics were still working, but driving was non-responsive. I was able to safely nurse my car into the nearest city and eventually get towed to the nearest Jeep dealership. The dealership was able to look at the Jeep the next day (June 29th) and did some computer diagnostics and told me that the Jeep was good to go. I made it about 180 miles and had just gotten back onto I-70 in Colorado when the issue returned. Engine stalled out, dropped speed to zero mph and pedals became unresponsive. I had to wait several hours to be towed to Aurora, co to a Jeep dealership (larry H miller Jeep). My Jeep was with larry H miller from June 29th to July 3rd. They told me that they drove it several hundred miles, despite my odometer not matching their information, and told me that there was no issue with my Jeep. I made it 10 miles from the dealer before the stalling issue returned. This almost caused a crash on a congested narrow highway in denver, co. When I called the dealer, they told me they couldn't help and to see another dealer. I was towed to a third dealer, who was also not able to find any issue.
When driving at long periods of time at higher RPM's (2500-3000), especially when driving on an incline, transmission appears to shift hard, not go into gear properly, or just simply go into neutral, and slow the vehicle down rapidly. When traveling on the decline, there were no problems whatsoever. Vehicle has 4800 miles on it. Spoke to dealer, and service tech informed me it wasn't the first time he's heard this complaint.
Jeep stopped accelerating on the interstate going 75 on cruise control; we were in the passing line with semi trucks behind us so we has nothing choice but to pull over to the left shoulder until we could safely move the car to the right shoulder. Car continued to run, but would not accelerate. No check engine light. Car was towed to a dealership, diagnostic did not show any issues; I was told that it happened because it was hot and because I drove it more than 5 hours. Jeep is stuck 12 hrs from where I live and there are no parts available. Manufacturer and dealership refuse to give me a loaner car.
Car only has 4000 miles ( still like new). Once incident I had was trying to make a turn I slowed down then when attempting to accelerate the car wouldnt go. I had to pull over and completely turn off the vehicle. Has happen 3 times in less than one week. Ive made several attempts to contact dealer and service dept, but no call backs.
My stalled 3 times in 2 weeks. Twice I was slowing to take a turn-this happened a week apart in the same exact turn. Twice I was driving about 20 mph. This happened on 4-21-19, 4-27-19 and 4-30-19. I have approx 5200 miles. I called Chrysler and they said there were no recalls, that I probably do not need an oil change (she checked on this information). When the light goes on or 7-8,000 miles I should schedule one. No dash indicator lights come on. Each time I am able to guide my car out of traffic. I shut off radio, wipers and all electrical and after I hit to restart it sounds like it is really trying, but it eventually does start. I stalled this morning (5-1-19) and I was almost rear ended as it was so sudden. The car behind me had to swerve. I put on my hazards. I called Chrysler corporate because my dad hears something about the 2.4L engine being recalled. Chrsyler corporate told me to bring it to the dealer and either way should be covered (warranty or added to recall). The dealer had no record of recalls and said I needed an oil change. That is ridiculous that needing an oil change could be such a dangerous thing. I find that hard to believe. I have had this Jeep since Oct 2018. I am very scared now. I commute to boston in the tunnels and on the tobin bridge during busy rush hour. So disappointed these dangerous problems are happening - and so soon after purchasing. My customer care # from my call into Chrysler (fca - Fiat Chrysler automobiles), which they closed even though it wasn't resolved, is 57585393. Called them 4-30-19 also, sometimes when I turn my wheel to take a sharp turn a bell dings one. It has happened about 6 times since owning.
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- Tucson, AZ, USA