This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On May 11th my Jeep Renegade with 19,637 miles died on the side of the road and never restarted. At the time, the reason was unknown and no warning lights. It acted like it was out of gas; luckily I was able to get off a buy road. It was towed 5 hours later(roadside assist that came with the vehicle sucked too) to autoland (where I purchased the vehicle brand new in August 2017) they had my car for almost a week before they even contacted me about the car. On May 17th they called and told me I needed a new engine and wanted proof of vehicle maintenance. I brought in proof of 3 oil changes and a tire rotation. I asked why I needed a new engine and they told me it didnt have any compression; I asked why and junior said "I don't know" on May 23 I called and asked what's up because I am renting a vehicle out of pocket and I need a loaner. Junior said "I can't just give people free cars and I don't have one anyway" I asked about the status of my car and he said he hasn't heard from the warranty people yet. I told him they had my car for more than 10 business days and the next call will be from my lawyer. I got a call 10 minutes later saying my engine is under warranty and it will take 3 to 5 business days to get my vehicle back. Was told it will be ready on the 28th. I called on the 28th and they haven't even received the engine (allegedly) that it will be another week. Here it is June 4th and I haven't heard from them yet. I called Jeep Chrysler hq and they were so rude and useless. Not concerned that their brand new vehicles needs new engines at less than 20,000 miles. I am still paying for a rental, not receiving any cooperation from dealership, lemon law lawyers or corporate. Smh. I have to make a payment on a vehicle I have not had in nearly a month! a brand new car with 16 original miles when purchased. Can anyone offer advise or assistance? so upset & frustrated!
Since April of 2019, my Jeep Renegade has been dying while my 16 year old daughter has been driving it. We received notification of a fuel pump recall, so we thought it could be related to that problem. We did inform our dealer, jim hayes, Inc., of the dying issue and they said they would check the oil and look into it. When I picked up the vehicle on Friday, May 31, I was told that it had been extremely low on oil, and that I would need to bring it in every 1000 miles to have them check to see if the engine was using too much oil. They said this could be the cause of the dying issue and that this has been an issue with other Chrysler/Jeep vehicles. I was then informed that it could possibly need a new engine. The dealer fixed the fuel pump recall on Thursday, May 30. However, after driving it on May 30, it died randomly while driving it on four separate occasions. I immediately returned the vehicle to jim hayes, Inc. On May 31 so they could fix the problem. On Monday, June 3, I was told that the dealer couldn't duplicate the dying issue and that they were unsure of how to diagnose the problem. However, that did not make sense because they told me on the previous Friday that it was a common problem and it could need a new engine. After reading several Jeep forums, I discovered that this is a common issue that needs addressed. I am deeply concerned that I have purchased a car for my 16 year old that is now a safety hazard and I am at the mercy of Jeep and the dealer. As a normal citizen, who is a teacher, I do not have the financial ability to purchase multiple cars and I should be able to trust that a car that is fairly new is safe enough for my daughter to drive. It disturbs me that this issue has been reported and the Jeep corporation is not addressing the problem. I fear that my daughter, who is a new driver, will be involved in a wreck.
The contact owns a 2017 Jeep Renegade. On several occasions, while driving various speeds, the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant fan was off centered and the fuse needed to be replaced. The fuse was replaced; however, the failure recurred. The contact stated that the coolant fan was currently inoperable. The dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 36,719.
Left a local drive thru and Jeep began idling hard. Drove on a busy roadway and lost speed until car was at 0mph (was originally at 45mph) turned car off on busy intersection and turned back on. Car drove 1.5 miles down the road and lost speed again. Was able to pull into gas station and have car towed to greenway Jeep in orlando. Check engine light did come on.
The contact owns a 2017 Jeep Renegade. While driving at an unknown speed, the vehicle stalled and failed to accelerate. There were no warning indicators illuminated. On another occasion, the vehicle stalled. When the contact applied both feet to the brake pedal and pressed the start button, the vehicle restarted and was able to drive normally. The contact stated that the failure recurred numerous times. The contact received notification of NHTSA campaign number: 18V731000 (fuel system, gasoline); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called glenn's freedom Chrysler Dodge Jeep Ram (located at 1560 E new circle rd, lexington, ky 40509, (859) 268-3000) and was informed that the part was not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 16,170. Parts distribution disconnect.
- Lexington, KY, USA
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Oil consumption issues. Car shuts off while driving without any warning. This almost caused me to be involved in a car crash. This occurred three times within 24 hours with my car. Took the car to Jeep service and the attendant stated that this car "consumes 1 quart of oil every 1,000 miles" and that I should call corporate. When I brought the car to Jeep it was out of oil with no warning of a need for an oil change or that I was low on oil. When I bought this car from the dealership I was not made aware that I would need to change the oil this often and that this car "consumes" this much oil requiring constant service. It is also not stated in the owners manual. The issue with this car could cause a horrible collision, as while the car is in motion it completely turns off the engine. When this happened to me I was in the middle of a turn and when I pressed the gas to accelerate the car just rolled because the engine was shut off and I had no power steering. As this occurred another car was coming, luckily they had a stop sign.
I have taken my car to the dealer several times because while driving the car will jerk really hard. This happens when I come to a complete stop, when I slow down and pick up the speed or just driving normal. The dealer said it had to imitate the problem so he can know what to fix. So it did imitate the jerk so he wanted to drive it hisself cause he said the way I was driving caused the car to jerk. I told him I had this car 2 years and it has never done that. So it can't be the way I'm driving. I've been driving the same the whole while I've had the vehicle. They have gave the car back to me and it's doing the same thing even worse.. it's frustrating cause they keep saying that it's not doing it. I will never by another car from this dealership again. This is the second vehicle that I have purchased from them with a bad engine and transmission. No help from the dealer just a lemon of a car. The radio kept going blank. They said they fixed that. I got it back it did it again plus the jerking. I've been to them3 timesalready still having the same problem. 😡never will purchase a Dodge Jeep of. O kind again.
My car begin sputtering, stalling when I pressed on the gas as if it was not getting enough gas, my indicator lights on the panel of the car would just start to go crazy causing the seatbelt sign to begin to ding and ding and ding, even though I had my seat belt on. I took the car to be looked at and was told that there is a recall on the vehicle that I should look up. I did and there were three recalls involving my vehicle, two of which related directly to the problems I was having. I contacted Chrysler who said my VIN number was not included in the recall. I asked how that is possible when exactly what I am experiencing is exactly what they listed. She told me to take the car back to the dealership have them check it out and if they determined that this was the problem then they would not to call and tell them that. I immediately contacted the dealer and spoke with service who explained why should they have to contact Chrysler when it's not their problem. I said sir, I am only following instructions. He then went on to explain to me that well they could look at the car but it would cost me $230 to do a diagnostic. I asked why I would have to for that and he said "he has to pay his people". I made an appoint and took the car. When they called they worded everything in a manner that would remove me from the recall, however they then put "fuel injection" at the bottom. I inquired about this and was told that I am supposed to get my fuel injection cleaned 2 per year. I informed them I never heard of such a thing. He also told me it would close to $500 to get my seatbelf fixed "that is not even broken" and never did anything about the indicator lights. I was told that they needed to put my car "back together" which I also did not understand because I thought a diagnostic did not require that. Now my engine light is also on and nobody will return my calls.
The contact owns a 2017 Jeep Renegade. After recently purchasing the vehicle, the contact stated that it stalled without warning and "low oil pressure" appeared on the instrument panel. Also, the engine leaked oil and the accelerator pedal seized more than once. The vehicle was towed to national Dodge of jacksonville (2223 N marine blvd, jacksonville, nc 28546, (910) 347-3777) where it was diagnosed that oil was needed. The vehicle was repaired. The dealer informed the contact to come back for an oil consumption test after five hundred miles. When the contact returned, there was no oil in the vehicle. The manufacturer was made aware of the failure and a case was opened. The VIN was unknown. The failure mileage was 11,050.
My 2017 Renegade Jeep is stalling at stop lights, stop signs, or as I accelerate to leave a stop light or stop sign. I almost got hit by a 18 wheeler truck 2 weeks ago because the Jeep stalled and I could not move out of the truck's way. My Jeep also accelerates, or loses power. It is rattling since 3 months after I bought it. It has a problem with massive oil consumption and I am afraid I may have a fire. I have alerted russell westbrook Jeep dealership where I bought it 9/10/2017. These problems have gotten worse since 3/01/2019.
My 2017 Jeep Renegade 4X4 sport is jerking possibly the transmission could be slipping. This occurs at approximately 20mph and it also occurs when idling.
Vehicle's oil consumption is higher than owner manual indicates. Engine is consuming approx. A liter every 750-1,000 miles. Have brought vehicle in for service due to low oil light coming on and was told that the 2.4 engine tends to burn oil and this was normal. They advised that I just check the oil levels and add oil when low. This first started shortly after buying the vehicle and continue as of today 04/05/19.* consumer stated dealer indicated that this type of engine burns oil and that consumer could come monthly to have the oil checked. There is no visible leak. Consumer had the oil changed four times at roughly 22,000 miles.
Whille driving the vehicle on a city street and making a right turn and descending a small hill the vehicle "service engine light" illuminates, chimes and the vehicle transmission locks into a random gear (typically 3 or 5th gear) and remains in this gear. It happens over half of the time and results in a very unsafe driving condition as the vehicle is unable to accelerate properly or maintain adequate speed depending on the gear in which it is stuck. The vehicle has to Dodge traffic and pull over in a safe place where the vehicle can be shut off and restarted, which in most cases will reset the transmission and allow it to function closer to normal. Fca in conjunction with the dealer have been attempting to remedy this extremely dangerous situation for 6 months. They have replaced the transmission control module, the transmission, the evap canister and the fuel pump. Fca and the dealer are stating this is "normal" function and that the turn or the hill must be extreme operation. This is happening at a slow speed turn of 10-15 mph. I have video recordings which have been shared with fca and the dealer and I would gladly share with NHTSA. As a former vp at a tier one automotive supplier, I can assure you this is not extreme operation and is a significant safety issue which the manufacturer is unwilling to rectify. If the manufacturer is unable to identify the root cause of what could potentially be a software related safety defect it could result in additional Jeep Renegades operating unsafely on public roadways. Please advise where I can send all the video evidence.
August 24th, 2018, trip to Colorado, driving on highway, went to exit and the car stalled all the warning lights came on, took to dealership, they didn't know what happened, codes reset. Milage 15000 March 27, 2019, turned on car, the radio didn't work and the mileage was flashing, turned the car off and let sit for a minute or two, turned back on, the radio still didn't work and the mileage was flashing. Radio came back on eventually. Drove home and the car was sluggish and not shifting like usual...so mad to to dealership and told them to not give it back to me until fixed. Mileage 29800 this car was brand new when I purchased it February 2018. This should not be happening especially since you guys have been sued for the exact same things in 2015....is it going to take another class action suit to get you to pay attention"??"
Engine shuts off when turning. At approximately 23,000 miles October 2018, dash message briefly illuminated "check engine oil" only one time (then turn off) when in a sharp turn (left and right directions). This happened 3 different times. The 4th time, the engine complete shut off in the middle of the turn. I was leaving my work parking lot and decided to drive toward the dealership. The engine turned on without hesitation and no warning on dash. 1/10th mile from work, the engine turned off again in a turn, almost causing a rear-end collision. I pulled to the shoulder and called the purchasing dealership to explain and asked if I can drive to them. I explained the only issue was this and it was time to change oi. The technician said that changing the oil will resolve the problem. It did. It is now match 2019 and the vehicle has not shut off since October. I am not thrilled about this "so called" safety feature. Save the engine by shutting off.... but put passengers in danger. Not happy - especially since I am a single mom of 3.
At approximately 23,000 miles, the check engine oil light briefly flashed on once when taking a sharp turn (left or right). This occurred twice. The third time was when pulling out of a parking lot at standard speed (not a fast acceleration) but the engine completely turned off. I was able to to restart the engine with no delay and no warning lights on dash. 1/10th of a mile I was entering the interstate (same day) and the engine completely turned off again - almost causing a rear-end collision. Again, the car restart without delay and no warning lights. I pulled the car to the shoulder of road and called the dealership. I explained details and said the only other experience I had was it was time to change the oil. The dealership said change your oil and that should fix the problem. "?really?" I was confused of why & how but I'm no mechanic and I drove it directly to valvoline and it corrected the problem. I am deeply concerned about stalls with my 3 children in the car daily. Now I am experience transmission issues at 31,500 miles. I will supply details is a separate report.
I bought my Jeep with 17miles on it. Since I have had it I have had many reacurring problems. 1st around the 8000 mile mark my Jeep started skipping gears like when you shift a old ten speed bike. Brought it to dealership it took a week or so and got it back the had to reprogram the shifting module"? then 2nd as I was driving my car it would just lose power and shut off, not fun when driving on the highway going 60mph. I called the dealer they said they didn't know why it did this. A few day later I was crossing a intersection and it did it again. And I almost got hit by a semi truck. This was at about 30000 miles. When I brought it to the dealership they said I had a oil problem. And that is why. They replaced top end of my engine?? well what about the bottom" now I'm at 50000 and all the problems that I had are happening again it is bucking when shifting. Randomly shutting off. I'm feed up. And my car isn't covered under a warranty any more. As of now I have a beautiful large car payment on a car that is two years old that I don't think is going to last as long and my payments. I'm scared to drive it. I'm scared to drive my daughter around in it.
I have noticed that when I have to take hard turns with my Jeep Renegade 2017 4 wheel drive sport edition that my low oil pressure light will come on and the engine will either stall or flutter like it's going to stall. This can be dangerous if it stalls while I am making a turn in traffic
Was driving this evening, and got about 2 blocks from my house. After stopping at a stop sign, and then continuing through, halfway through the intersection, all service lights came on (service electronic parking brake, service ESC, service engine, service transmission), and then it said to shift into park while I lost power and had to coast to the curb. When I got to the curb, the lights next to the shifter (prnd) were flashing until I put it in park. I shut the car off, and when it came back on, only the service engine light remained. I phoned Jeep, and they were going to have it towed to a dealership, but none were open, so I have to wait until the morning, and had to leave my car on the street, because if I went more than 10 feet, the power would go out again and would lose acceleration. There have been issues with transmission jamming into gear when slowing to a stop at a red light, and then accelerating when it turns green, and randomly idling rough. The engine code is U0001. If I had been on the freeway when it lost power, I would not have had time to get over to the shoulder and could have been badly hurt or killed if I got hit by another car.
A D V E R T I S E M E N T S
- Rahway, NJ, USA