I took the vehicle in for Oil Change and tire rotation on May 5th, 2023. Dealer could not remove wheels, as the lug nuts on all 4 wheels were in a swollen state. Dealer mentioned that this is a known design defect in many Chrysler vehicles, and it would cost me $233 to have them replaced. Pls see attached screenshot. At this point, if I had a flat tire, I will not be able to replace it, as I am not able to remove the lug nuts. Ticket 86109919 was opened with Jeep.com on May 8th, 2023. Customer Service has advised that they will not cover the cost of replacing these lug nuts, even if it's not a product that falls under the 'wear and tear' category. Please help in making this a product to be recalled and repaired at FCA's expense.

- Northville, MI, USA

The lug nut wrench doesn-??t fit the lug studs due to the shiny cap on each stud. I had to use a hammer to force the wrench on to the studs in order to remove them. I replaced all studs with aftermarket studs without any beauty cover allowing a 17 mm wrench to remove the studs.

- Santa Monica , CA, USA

The wheel lug nuts are ballooned. This makes it impossible to remove the wheel without breaking the wheel stud. This is apparently a common problem with some Jeep models. I was told this on my last two visits for service at the Clovis, CA Jeep dealer. On both visits, they were unable to rotate the tires. On my last visit, 10/06/2022 (53,231 miles on the odometer), I ordered at my expense a full set of wheel studs (20) to solve the issue. The parts have still not arrived. This is my teenage daughters car. This is a safety defect because if she gets a flat tire they will not be able to change the tire. Jeep should have recalled all known vehicles that might have this issue and replaced the wheel studs a long time ago.

- Clovis, CA, USA

Went to mavis tires for a tire rotation 1/28/20 after leaving the Chrysler/Jeep dealership for transmission fluid change told 9 speed sealed never needs anything. The guys at mavis said that my lug bolts were swollen and that they could not do the work and that I needed to go to the dealership and have them replaced because only Chrysler / Jeep make the part. My Jeep has only 49,800 miles and the mavis guys told me that I needed lug replacements back in November 2019, I have owned many cars and trucks in the past and never had to replace lugs bolts on a vehicle with such low miles on it. They checked it both stationary and in motion to make sure they are on properly the guys at mavis also told me when I requested an alignment that they tested drove it first and told me it didn't need one but I felt it roll more to the right that was in 8/2019 so now with four new tires first in 8/20219 for two then 10/2019 which is why I felt it was time to rotate the tires but couldn't get this done due to the swelled up lug bolts on all four tires

- Rochester, NY, USA

The contact owns a 2016 Jeep Renegade. The contact stated that the bolts on each wheel were corroded and expanded. The contact took the vehicle to dan welle Chrysler Dodge Jeep Ram (1505 main St S, sauk centre, mn 56378, (320) 352-5255) for new tires. In order to remove the bolts from the wheels, the mechanic had to use a different size socket and a vice grip, which took approximately three and a half hours. The mechanic informed the contact that he needed to purchase new bolts. The manufacturer was notified of the defect and stated that they were not going to issue a recall unless more customers complained about this matter. The bolts were not replaced. The failure mileage was 68,100.

- Glenwood, MN, USA

The brand and model of the tires of my 2016 Jeep Renegade are good year Eagle sport. With just 9 months of using the bus, the tires began to dent and present some holes. I contacted the customer service department of the Jeep and good year. The representative of good year told me that I could not honor the defect of the tires because those tires were not made for the climate of puerto rico and that this an aesthetic defect and not insecure. Which I disagree because they can break while the car is moving.

- Dorado, PR, USA