This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment". When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA"

- Buckeye, AZ, USA

Before this drivers headrest exploded on me striking my neck I was already totally disabled with known cervical issues from congenital spinal stenosis. I've had 3 disk diaections and cage pedicle screws fixation of L4 L5 S1. Previous to this exploding headrest injury I was attempting to get off social security obtaining online Google certifications. Friday the 7th of July not long after dark my wife and I going to town for food. My wife already got in passenger seat of our 2017 jeep patriot she bought new, no rear end collisions. As soon as I got in driver's seat and in motion of shutting door as soon as it shut boom striking me in back of neck head, first thought is an attacker was hiding behind me and hit me in head with log. I thought I was going to be killed or knocked out and my wife attacked next. I twisted around to fight but nobody there, next thought I was shot and wife shot as she was screaming what's going on. I was holding my head my neck and got out of jeep, opened back door and seen the headrest, it looked not so menacing. My wife feared I sufferd a cuncission I wasn't acting normal and agreed to go if paramedics suggest I do. Firemen examined the headrest and medica said they don't advise if someone should or shouldn't go. A fireman said the headrest is padded and concussions come from hard surfaces. I refused and seen a chiropractor who could fit me in next day as I was really sore, flared up my lower back as well. Speech was difficult and stumbling on words. The chiropractor said he wouldn't touch my neck without an MRI and stated he believes I have a cuncission. He sked why I didn't go to ER and told him what the fireman said. He said boxing its illigal to punch to back of head and boxing gloves are padded. At home after chiropractor who couldn't do much and didn't mess with my neck because he was afraid to I called ambulance again, I was diagnosed at hospital ER with cuncission, sciatica R side hip down leg. Hearing issues and speech

- Buckeye, AZ, USA

The head rest on the passenger side was deactivated with out a reason and could not be place back to its original setting. This happed while driving in highway. Luckily there was no one seating at the seat that time.

- Mayaguez, PR, USA

I was rear ended while stopped in heavy traffic on a major highway. I was sitting on the drivers seat. My car seat had a seat back failure as soon as the at fault car impacted me. Meaning instead of holding me in place it just flipped back with my head and shoulders ending on backseat. I was pushed into the car in front and the airbag didn't deploy but the headrests did. I sustained head back and neck injuries as well as bruises on the back of my calves from hitting the rear/forward bar on bottom of seat. As the car impacted me my pelvic area was trust slightly because the seatbelt in place didn't hold me as I basically slid a bit of it when bending backwards on my seat. The vehicle was stationary on drive but my foot firmly planted on brake. The driver who hit me pushed me into the front seat but by the time I hit it I was already on my back, so car seat failure happened on rear impact, before I hit car in front. Since we where in the middle of the highway I had to move the car to the right shoulder and while dazed pulled up side lever to bring car seat back, and it did. So this defect is basically invisible unless you actually experience it.

- Dahlonega, GA, USA