This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vacuuming vehicle front passenger side, depress lever to push seat back and headrest deployed forward exposing the inside of headrest. Looks like a plastic piece is broken. Can not reset/push headrest back into normal position.
The contact owns a 2015 Jeep Patriot. The contact stated that while driving at 35 MPH, the front driver seat headrest was deployed without warning or impact. The headrest hit the back of the contact's head which caused pain to his head, back, and neck. The contact did not seek medical treatment. The dealer was initially contacted and he was given an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 61,000.
While vehicle was stationary, driver side headrest deployed. Had I been just a few inches closer to the headrest it would have hit me. I will be contacting a Jeep dealership in regards to this but there is currently no active recalls on the Jeep per the NHTSA website.
My driver side headrest exploded while the car was stationary. It appears the active head restraint system failed. Jeep dealers refuse to tell me if this is covered by warranty. I have not yet had it inspected, but as the car was stationary, not moving and not colliding it is clearly a manufacturer defect. This is an extremely dangerous defect. There are reports of drivers being concussed while driving, and I mostly only drive to take children to and from school.
My driver seat headrest deployed like an airbag without warning or by result of impact. It just split open and dealership told me it was a safety device but it is an expensive job for something that suddenly becomes defective and I shouldn't have to pay for a safety device that failed. I wasn't in vehicle when it happened. But the week before this happened the Jeep was parked due to an extremely horrible snow storm and it was trapped under snow for over a week and where I live that type of weather has not happened before. And the week after it became hot so not sure weather had a role in it. But because I had brain and neck surgery the headrest has made it uncomfortable and it is impacting my safety as well.
While my car was parked in the driveway of my house the driver headrest deployed. No collision occurred. The plastic clip holding the headrest in position broke and the headrest deployed.
The headrest deployed on it's own while driving. I was told bu my wife to take a look at what happened and the plastic that holds the metal bar that locks headrest in place was broken. The metal shaft is still locked in place. Please see pictures. I called the dealership that I bought the car and they told me to call a Jeep dealership. I notified bay Dodge Jeep Chrysler in panama city and have them check for any recalls. They told me no and I get with service department to get a new one. I should not have to pay for defect.
I was driving down the road at approximately 50 M.P.H., when the headrest on the passenger's seat exploded. Thankfully no one was seated in it at the time. I have since discovered that this is a common problem with several Jeep models. I am now concerned, wondering when or if the driver's side may deploy while I am driving.
Headrest was deployed on drivers side, noticed small plastic piece within the assembly of the headrest was broken. Vehicle was parked at residence, upon entering and sitting down I realized that the headrest was not set back and then realized there was an issue.
Headrest "safety" feature deployed without an accident. Headrest will not go back in resulting in the air bag light not being able to be reset. Vehicle was not cranked or moving when headrest deploys.
Driving steadily on the highway, my driver's seat headrest exploded forward, launching my head forward and downward away from the road, disorienting me for a couple seconds. A powerful spring completely broke plastic that held a pin back, a pin which is supposed to hold the headrest back. I am young and a very alert driver, but this was unacceptable.
My sister was driving this vehicle came to a stop sign, while stoped her headrest ( driver seat head rest) the plastic clips that holds it in place broke. If she was driving, and it broke it havecould have sent her in a wreck. She has witnesses of the incident. This is very concerning because it is not safe and it should not come out of her pocket but the Jeep dealership is trying to charge her. We can not replace it without taking it to the dealership because of wires that are in the headrest that are connecting with the seat.
In July 2019 I walked out to my car and noticed that the head rest had deployed. My car was not moved or in any accidents. After doing research I noticed that many other Jeep Patriot consumers have had the same problem with the headrest deploying without there being an accident or any type of trans happening to the car. This is very dangerous for the driver as well as the passenger in the vehicle. This can cause a serious injury for those in the car and possible others if it is deployed while someone is driving and an accident is then truly caused. I see there has been no recall on this but there needs to be. The cost of having this being replaced should not be left up to the consumer. Jeep is a well known company and should have to pay. I pray no serious injuries occur to others from this issue.
The headrests on both front seats (driver and passenger)have deployed without an accident occurring. The vehicle was stopped, we were vacuuming the inside.
Vehicle was parked in a parking lot. When I returned to car, the passengers headrest had come apart. Did some digging on internet and noticed I am not alone. This has happened to many Patriot owners. Of course most were after the 60,000 mile warranty. Extended warranty worthless also because it does not cover SRS. Est right now is around $860. Glad my 17 yr old daughter was not sitting in that set as she had been a couple of hours earlier. Otherwise, I guess there would be medical bills in addition to car repair bills.
A D V E R T I S E M E N T S
- Carolina Shores, NC, USA