This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My headrest deployed without experiencing collision. The headrest is to deploy in a front or rear collision. My headrest deployed as I was driving. The pieces inside the headrest are broken and have been deemed a defective piece by my local dealer.
Safety headrest failure. Ahr (active headrest restraint) failure. Was driving at 25mph, passenger headrest exploded causing loud noise and distracted my driving. Pulled over to inspect my vehicle and found the passenger headrest was deployed. This is a safety feature that is intended to engage during a collision. I was never involved in a collision in this vehicle. Jeep has been contacted regarding this issue with little resolution. Vehicle has less than 40,000 miles, basic safety equipment should not be failing at this point.
2014 Jeep Patriot. Consumer writes in regards to occupant restraint controller safety recall. The consumer stated the vehicle was taken to one dealer that claimed the recall was already performed on the vehicle. The consumer stated that it had not actually been completed the consumer to the vehicle to another dealer where they completed the recall repair.
Takata recall I took my 2014 Jeep Patriot into my local Jeep dealer for repair of the S61 takata airbag recall. While the vehicle was in the shop being repaired, the service manager informed me the newly installed part malfunctioned and thought the car had rolled over, and deployed all airbags in the car. This destroyed the interior of the car, including the roof, seats, front console, steering wheel, and seat belts. The manager mentioned they would fix the damage. However, the car was submitted for the repair on April 12, 2018, and as of May 14, 2018 they have not removed the old airbags, or installed any new airbags. This is a serious safety concern. If the newly installed part used to fix the recall had malfunctioned while the vehicle was in use, it could have been a fatal accident. There is no way to tell if and when the part was going to malfunction. I now have my concerns regarding the safety of this vehicle, the reliability of the recalled part, and the safety of any newly installed takata airbags. There is professional negligence on the part of the Jeep service center for not repairing their error for greater than 5 weeks after the damaged occurred, for reducing the value of my car, and for using faulty equipment in their repair. There is also professional negligence on the part of the takata airbag company for providing a faulty airbag and faulty repair part for the S61 recall. This negligence could have been fatal.
- Durham, NC, USA
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On the morning of 4/1/18 I was involved in a car accident when my car lost control and hit a tree going between 20-30mph. It was a head on collision where my air bags did not deploy and my seat belt did not tense during or after the collision. As such, I received a large laceration to my forehead when it hit the steering wheel. The accident occurred when I was making a slight left through an intersection near a residential area and the road was slick from a slight rain that was happening. I had skidded out through the intersection and before I knew what was happening I was colliding with the tree in front of me. There were no other parties involved.
The occupant restraint controller must be replaced.-I have not been notified to have this replaced on my vehicle yet!! I call Jeep and apparently the recall is incomplete"! how come Jeep is not taking care of this. I am concerned for those who ride in this car. What do I do" I was assured when I bought the Jeep ~1yr ago from the dealer that the recall would be handled within a few months.
Recall incomplete for more than 1 year. NHTSA recall number: 16V-668 recall date: September 13, 2016 manufacturer recall number: S61 summary: The vehicles may experience loss of air bag and seat belt pretensioner deployment capability in certain crash events due to a shorting condition resulting in a negative voltage transient that travels to the occupant restraint controller via the front impact sensor wires. Safety risk: The potential loss of air bag and seat belt pretensioner deployment
Recall incomplete for more than 1 year. NHTSA recall number: 16V-668 recall date: September 13, 2016 manufacturer recall number: S61 summary: The vehicles may experience loss of air bag and seat belt pretensioner deployment capability in certain crash events due to a shorting condition resulting in a negative voltage transient that travels to the occupant restraint controller via the front impact sensor wires. Safety risk: The potential loss of air bag and seat belt pretensioner deployment
The contact owns a 2014 Jeep Patriot. While driving approximately 55 mph, both side curtain air bags deployed without warning or impact. The contact was able to maintain control of the vehicle. There were no injuries. Parker mcgill Chrysler Dodge Jeep Ram of starkville, Mississippi (105 park mcgill drive, 39759) was made aware of the failure, but the source of the failure was not determined. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000.
Received notice that my 2014 Jeep Patriot has takata airbags and was recalled. I took the car into mcinrneys Chrysler Jeep and they told me Chrysler would contact me. It has been one year and no communication, no letters, no calls
Takata recall I bought the Jeep Patriot 2014 from a dealer on 7/17/2017. I was never told that there was a recall on the vehicle for a potentially fatal flaw in the airbags. I had no idea this vehicle had a recall until I received a notice in the mail last week. I have contacted my mechanic for repairs and they have ordered the parts. My concern is that they knowingly sold me a defective vehicle. This should be a criminal act and it would be if I am injured or killed driving it until repairs can be made.
2014 Jeep Patriot. Consumer writes in regards to occupant restraint controller safety recall. The consumer stated the dealer did not have the parts available to repair the vehicle. Updated 11/07/2017
The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seat belts); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact took the vehicle to the river oaks Chrysler Plymouth Jeep Dodge Ram dealer (4807 kirby drive, houston, tx 77098; 713-831-2802) who informed the contact that the remedy for the recall needed to be tested to confirm that it would repair the vehicle. The dealer performed the remedy, but it was unsuccessful. The recall repair was still deemed incomplete. The manufacturer was made aware of the failure and opened case numbers: 32742207 and 32767855. The matter had not been resolved. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated took to the dealership and they said the corrective part does not work. Updated 8/6/18
Takata recall. The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA campaign number: 16V668000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called stephen wade Chrysler Jeep Dodge Ram Fiat (1724 S. hilton dr., St georges, ut 84770) and cedar city motor company at (435) 586-9435 (1010 N main St, cedar city, ut 84721) and was informed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Leslie, a service advisor at absher arnold motors located in marion, Illinois refused to perform a safety recall repair on my 2014 Jeep Patriot. She stated they could not get the part and that the part was being 'rationed out.' This went on over a period of about three weeks. Upon contacting another area dealership (weeks in West frankfort) they had the part in two days and performed the recall repair the next day. I feel this matter should be looked into so that others aren't provided with this type of service and false information. Thank you.
Takata recall- I was in an accident on 10/13/16. I was driving on the highway and when I went around a turn it seemed like my brakes were locking up or something, I started swerving around on the highway and I eventually lost control of my vehicle and ended up rolling the vehicle twice before landing down an embankment. My car was deemed a total loss. I estimate that I was going at a rate of around 45-50 miles per hour. None of the airbags went off. At a high speed impact the airbags should have gone off. I suffered minor injuries, and I still have pain in both my knees.
There is recall to replace the occupant restrain controller on my car however when I call the dealer to schedule an appointment and get it replaced I was told that Chrysler has put a hold on the measure as a solution because replacing the part may do more damage than it already does and that for now they were just taking names down and will call back once the company has a better solution. I however have noticed that sometimes that pressure to hold the seat belt in does not stay and tensioner opens randomly.
The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mc hugh Chrysler Dodge Jeep Ram Fiat (3420 maple ave, zanesville, oh 43701, (740) 453-0663) was contacted, but was unable to repair the vehicle due to parts not being available. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA campaign number: 16V668000 (seat belts, air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to hendrick Chrysler Dodge Jeep Ram (1624 montgomery hwy, hoover, al 35216 (205) 545-8074) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Springfield, GA, USA