This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The head rest on the drivers seat and the passenger seat deployed while parked. There was a broken piece of plastic on the seat that looks like it broke off sometime during the day while the car was parked at work. They did not happen at the same time. The passenger seat happened about a year ago but no one usually sits in that seat.
On July 25, 2024 the front passenger headrest randomly deployed while the vehicle was parked. I was seated in that seat when it happened. Because I was leaning to the side I was not injured. Today, July 26, 2024, I brought the vehicle in to a Jeep service center to confirm that is what happened, it was confirmed that this is a problem.
Head restraint on passenger side deployed while not car. There was no collision. The car was parked in my drive. Chrysler avoids responsibility. My car has under 64,000 miles. It could have hurt a passenger if I was traveling. There should have been a recall. There are class suits on the problem with Chrysler vehicles.
On 5-19-23, while driving slowly in a residential neighborhood, (without any warning or prior incidence) my driver side headrest suddenly popped open hitting the back of my head. There is now an approximately three inch gap or opening at top of headrest. I was the sole occupant in the vehicle. I continued driving without incident. Additionally, I was wearing my seatbelt at the time. I plan to visit my dealership Monday to question why this occurred and to gather information about repairing the headrest (or closing it back up, if that is the solution).
The headrest of the driver deployed on its own without a coalition and some inside plastic parts were chattered. The headrest isn-??t working anymore to be reset.
- Houston, TX, USA
Search CarComplaints.com for these popular complaint phrases...
My driver and passenger headrest deployed for no reason. They deployed at separate times. It is a safety concern because I am not able to position my neck properly when driving. Due to the head rest being deployed my head is positioned forward making it difficult to see my surroudings. Had I not been parked when my driver side headrest deployed, I stronly believe that it could have caused an accident. I am not able to fix this issue on my own due to the actual pieces that would allow you to reset the head rest are broken.
The passenger headrest with the active restraint system popped open yesterday 7/27/22. This vehicle has not been in any accidents or any reason for it to open. When investigating, the plastic piece that holds the latch was broken. The safety concern is if it happens on the driver side while the driver is actually driving the car, it can cause injury to the driver as well as potential for car accidents to happen.
Active head rest deployed while the car was sitting unattended and unoccupied in my work parking lot. Came out of work to drive home and found my driver's side head rest had deployed. No signs that the car was hit. No warning signs previous to this. Scary to think it could've happened while I was driving, especially after reading stories of people facing concussions. Taking it to a dealer tomorrow but otherwise no inspections yet.
The active head restraint on the passenger side spontaneously deployed while parked. There was no impact leading up to this event. The head restraint appears to have failed due to a faulty plastic clip that split in half. The head restraint is at the height of my passenger's head and, if they had been seated in the chair, the deployed headrest would have hit them at the base of the skull or delivered a blow to the left or right cheekbone and eye. I took the vehicle to my nearest Jeep dealership (Rhythm Jeep in Madison, TN) and they confirmed that the clip holding the release pin in place spontaneously failed. They documented the damage and ordered a new headrest which has not yet been fulfilled (a 9-month wait so far). There were no warning signals or any other indication that the head restraint would fail. Our concern is that the driver's side head restraint will also fail and cause the driver to crash the vehicle or suffer head and neck injury.
Customer Report: Initial report from customer to GSA Field Service Rep on May 18, 2021. Active head restraint deployed not due to accident. Per customer: "One employee was injured and filed a workers comp due to the head restraint inadvertently deploying." Note: Stellantis and its Special Investigations unit are involved. Consumer stated manufacture has been contacted.
I was sitting in my car getting ready to leave a parking space I backed out and then I heard a pop I didn't know where it came from I looked around the vehicle I didn't see anything once I got back into the vehicle I noticed that my headrest had popped out I was not hit by anything it just popped out
Passenger seat active head headrest (ahr) deployed on its own without any accident. Plastic 'pin' that holds springs snapped off. Vehicle was stationary, unoccupied and parked in driveway when deployed. Sound could be heard outside car alerting me to the deployment.
The driver seat headrest deployed without warning or cause. The car was parked in my driveway overnight, no car or object hit the car. When I got in the car and put it in reverse I noticed the headrest had been deployed. It was possible it happened over night or as the car was stationary and put in reverse. This is extremely dangerous and is a well known problem online. There is no recall for this and this will apparently cost me $800 or more to repair, or I can drive around with no head rest.
The active head restraint (ahr) in the front passenger seat self-deployed while the vehicle was parked (engine was off) in the driveway -no collision or external action involved. The front passenger seat was unoccupied when the ahr was activated. It appeared that two plastic tabs possibly used to secure the device in position had sheared off. As a result, the ahr could not be placed back in its original position.
The passenger head rest popped put while being parked in the drive way. Ive seen many complaints on line and no recalls for it. But appears to be a problem with the plastic pin breaking inside of the head rest and it deploying with out any impact. No one was sitting there thankfully otherwise they woulda got whacked by it.
Passenger front active restraint headrest deployed unexpectedly when parked in driveway. This was due to a broken plastic pin retaining piece in headrest. Defective headrest deployed causing passenger to be struck in back of head while parked, no accident occured.
A D V E R T I S E M E N T S
- Davenport, FL, USA