This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Took vehicle in to tire shop to replace tires. During inspection, it was noted that the lower right control arm was broken. While that may be common for a 5 year old vehicle, that should not be common for a 39K mi vehicle that has spent the majority of its life sitting in a driveway or garage. Mechanics at shop stated that if it was not replaced, vehicle should not be driven over 40 mph due to an increased likelihood of wheel separation and damage to vehicle/persons in vehicle. Replaced right lower control arm and all four tires, as well as right ball joint where control arm connects as recommended by shop. Same issues are recurring again 13K miles later. Issues include: Loose steering, poor steering control over 55 mph, additional wear on front tires and brakes.
Had a very noticeable vibration while driving car. Took into dealership and mechanic was able to stick his fingers through the "K" frame and noticed 3 giant holes in the frame from corroded metal. Upon investigation it was noted that on 5-19-14 that the 2007 Jeep Patriot was recalled for the exact same thing (23-012-14) due to corrosion of the K frame which ended up extending the warranty indefinite. I contacted Chrysler and explained my frustration with the situation and asked that since there was a recall for the same exact situation for the 07 if there was anything they could do for me. They proceeded to tell me there was nothing they could do because my year was not recalled even though it was the same issue. Due to this I will have to buy a new vehicle on short notice due to the safety of driving my family in an unsafe vehicle I bought brand new 6 years ago. I feel that Chrysler should take responsibility for something they documented as a problem even thought it "only affected" vehicles 2 years prior to mine instead of just ignoring the customer's concerns and worries. Due to this I will never purchase another Chrysler vehicle for the way the treat their customers.
The contact owns a 2009 Jeep Patriot. The contact stated that the valve stem made by siemens, model vdo, cracked while he was putting air in the front passenger tire, causing it to deflate. The contact called the dealer who stated that the contact would be responsible for repair costs. The vehicle had not been repaired. The VIN was unavailable. The failure mileage was approximately 26,500 and the current mileage was 26,580.
- Longmont , CO, USA
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- Kalamazoo, MI, USA